MetroWest Acura

I recently leased an MDX from MetroWest Acura, and the entire experience was fantastic from start to finish! Dorian was professional, knowledgeable, and incredibly helpful throughout the process. He made entire experience was fantastic from start to finish! Dorian was professional, knowledgeable, and incredibly helpful throughout the process. He made everything easy to understand and ensured I found the right vehicle for my needs. Jason from the finance department was excellent to work with as well. He explained all the options clearly, answered my questions, and made the paperwork process smooth and stress-free. I would also like to thank Korab for his outstanding customer service and professionalism. It was clear that the entire team was committed to making sure I had a great experience. I never felt pressured, and everyone was friendly, transparent, and attentive. I am extremely happy with my new MDX and highly recommend MetroWest Acura!! More

Best place to buy or service your car. Recommend to everybody this dealership. They are upfront with you Recommend to everybody this dealership. They are upfront with you More

I had a fantastic experience buying a used car with Fabricio. From the moment I walked in, he made the whole process feel easy and stress-free no pressure whatsoever, just genuine help finding the righ Fabricio. From the moment I walked in, he made the whole process feel easy and stress-free no pressure whatsoever, just genuine help finding the right fit for me. Fabricio clearly knows his stuff. He answered every question I had with confidence and walked me through everything I needed to know about the vehicle. On top of that, he made sure I got a great deal, which I really appreciated. The whole process was quick and smooth from start to finish. If you’re looking for a salesman who actually has your best interests in mind, ask for Fabricio and you won’t be disappointed! More

Awful- don’t buy from Metrowest Acura! Sales people are not professional, wait times are long, they charge more than quoted and sell cars with dents! Go elsewhere! Sales people are not professional, wait times are long, they charge more than quoted and sell cars with dents! Go elsewhere! More

Initially, things went well. I was encouraged and promised that the “full” cost of my previous lease would be covered in order to make the deal happen. There were no issues at fi I was encouraged and promised that the “full” cost of my previous lease would be covered in order to make the deal happen. There were no issues at first. However, they only issued part of the payment and declined to provide the remaining balance. I had multiple conversations with both a sales representative and someone from finance, and I clearly explained that my previous leasing company would issue the final bill later—and that the amount could be higher. Everyone was aware of this. Long story short, they are now unwilling to honor their word or the agreement. The sales representative was extremely focused on getting a positive review from me. He asked several times whether I had received the survey email and even told me what score to give him. I completed it in good faith, but in retrospect, I did so too early. Once the issue with the remaining payment came up, he stopped responding to my messages. He also ignored me when I followed up about a specific car feature that I had explicitly asked about and was assured the car had—but it turns out it does not. Overall, this has been a very frustrating experience, and I am still dealing with the situation. More

Classic bait-and-switch feel – this is exactly why people hate buying cars at dealerships. We were promised a specific vehicle with a certain mileage and took time off work to come in – only to find out t hate buying cars at dealerships. We were promised a specific vehicle with a certain mileage and took time off work to come in – only to find out the actual mileage was significantly higher. When we raised this, we were told the price had increased and that we should consider ourselves lucky to get this higher-mileage car at the originally quoted price. The used car manager, Korab Krasniqi, was arrogant, dismissive, and completely uninterested in resolving the situation. The General Manager, Brian Cho, was more professional, but showed the same lack of interest in making things right. Even getting our deposit back required multiple follow-ups. Not that we expected full transparency and integrity from a dealership transaction, but at other dealerships we’ve dealt with, management is at least smart enough to stop playing games before losing a customer. Not here. More

Sharing my experience so others can be careful. I booked tire replacement and alignment through MetroWest Acura's online scheduler after receiving a 10% promotional email. At the time of booking I booked tire replacement and alignment through MetroWest Acura's online scheduler after receiving a 10% promotional email. At the time of booking, the screen displayed a discounted total price $1,223.81, which I accepted and relied on. When I picked up the car, the final bill was significantly higher at $1453 and I was told that tires were excluded from the discount, even though that exclusion was not clear during booking. I don't have a screenshot because I didn't expect the dealership's own system to change pricing after booking, but I booked based on what was shown to me at the time. I think that this is their plan to defraud unsuspecting customers who would otherwise go to Costco or BJ's for the tire replacement. I would not recommend this dealership to anyone!! More