MetroWest Acura

My husband and I went to this dealership to look at an Acura TSX. We loved the car but our experiance here was horrible. We felt taken advantage of and very pressured. We had two trades and they weren Acura TSX. We loved the car but our experiance here was horrible. We felt taken advantage of and very pressured. We had two trades and they weren't even going to give us blue book on them, even though one of our trades was in excellent condition with a ton of extra work put into it. Anyway, we went to another dealership that was more than happy to help us and gave us a WAY better deal. I wouldn't recommend them. More

In 2000 I had just moved to Massachusetts and needed a "preventive" 80,000 mile service on my '90 Integra (i.e. timing belt, water pump etc.). They itemized all the work needed or recommended (one transa "preventive" 80,000 mile service on my '90 Integra (i.e. timing belt, water pump etc.). They itemized all the work needed or recommended (one transaxle also needed replacing) and provided a loaner Integra as I was over 15 miles away. Everything was done correctly, to the letter and on time. Three years later, just before auto inspection (isn't it always?), my driver's seatbelt developed the famous plastic "break" that Acura replaces under warranty. Would they do so now? I called, arranged for the fix . .. and they took the car for repair while I waited. Problem: the car needed an auxiliary part to make the belt "work" correctly, one they didn't have in stock. They immediately found a loaner SUV for me until the parts were obtained and the car repaired. This was on a Friday .. . and the car was ready next Monday. EXCELLENT service. A real "thank you" to Herb Connoly Acura and all their staff. An aside. My father bought his 1961 Buick Le Sabre from the grandfather of the current (I believe) dealer owner, when that dealership was located on Comm. Ave. at B.U. field. A fine dealer then (according to my late father) and now! Kudos! More

I brought my car in because I had a mis-fire problem after I got it back from theft. First of all, they would not deal with my insurance. They basically said I had to be the middle person. I was not ver after I got it back from theft. First of all, they would not deal with my insurance. They basically said I had to be the middle person. I was not very pleased with this. I left my car there for them to diagnos, the wouldn't give me a loaner, which I was very dissatisfied. They said they would call me back when they're done with it that day. They did not call me. I called them before they closed, and had them tell me my car is ready for pickup. <br> They told me that my check engine light had just needed to be reset and everything was fine. They also test drove it and there didn't seem to detect the problem again. I got into the car, and noticed there were 20 or so extra miles on the car. I thought to myself, "as long as they fixxed it". After driving it 2 miles down the road, the check engine light came back on. I brought it back right then, and had to reschedule at no extra cost. They basically joy rode my car, and probably beat the crap out of it.<br> I brought it back the next day, again they would not give me a loaner. I had to sit in the waiting room for a long time. I finally went to the counter and ask about my car, and the guy told me "O, it was ready a while ago". They diagnosed it again, and told me it was the injectors. I didn't get that done there. I drive away, and immediately as I sped up, I noticed something was on my tires. I got out and looked at it. They put a bolt into my left front tire. I went back immediately again. And they would not pay to get my tires fixxed. I had to pay out of my pocket. What a bunch of morons. Worst service ever.<br> I did not think it was my injectors that was causing my problem. So I switched all my injectors around, and it was still mis-firing in the exact same cylinder. They had mis-diagnosed my problem. I told them about it, and they would not admit their wrong doing, and would not do any other work to fix my engine unless I get that done first. <br> The lady I was talking to told me that my valves were out of adjustment and they readjusted it. Then a month later I notice my valve were very noisey, and went back and told them that they must have not tightened my adjuster screw tight enough so it got loose. The same lady looked up the records and said that they never adjusted my valves. So basically she was lying to me, and told me what I wanted to hear about them adjusting my valves. Bunch of liars. <br> Save yourself some trouble and don't go to the service department here. They think they can get their lies past me, but what they don't know is that I am in the car business also, and that I was partially testing them. They failed.<br> I do recommand their parts department though. They have been very helpful. More