Michael's Chevrolet of Issaquah

Michael's Chevrolet of Issaquah
1601 18th Ave. NW
Issaquah, Washington 98027
(425) 427-0101

Manufacturer: Chevrolet

Most Reviewed Employees
Alfredo Corpuz Alfredo Corpuz
Sales
Patrick Cannon Patrick Cannon
Sales
Craig Bennett Craig Bennett
Sales
Chris Otake Chris Otake
Sales
Casey Dunham Casey Dunham
Sales
Bill Boston Bill Boston
Sales
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 10:00 AM - 6:00 PM

Twenty-Four Month Rating: 4.1/5
19 Reviews
Michael's Chevrolet of Issaquah

Overall Score: 4 Star Rating4.1



About Michael's Chevrolet of Issaquah
Certified: Michael's Chevrolet of Issaquah
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Michael's Chevrolet of Issaquah has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



bnbwilson
3/15/2012 7:09:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Boston

My Review of Michael's Chevrolet of Issaquah:
I was looking for a Certified used car and came across Michael's of Issaquah on the internet. I was struck by the low price on a 2010 Impala, the model I was seeking. I asked around about the dealership, and was told they were highly reputable, so I went down and took a look. I told them exactly what I wanted, and tthe salesman, Bill Boston, brought the car right up. The Impala had the look, smell and feel of a brand new car, and it rode like a dream. They told me besides the G.M. Certification, they would throw in free oil changes, tire rotations and safety checks for the duration of the warranty. The price was as advertized with no dickering, nor were they pushy about any add-ons.
They were frendly, totally knowledgable, and professional in every way. I was surprised as heck - never was a car buying experience actually enjoyable! I highly recommend Michael's of Issaquah.

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2SSCOTT
3/14/2012 5:25:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Boston

My Review of Michael's Chevrolet of Issaquah:
Michael’s Chev of Issaquah is a great place, and Bill Boston is an awesome sales person to work with. Bill was there to meet us outside as we approached the door. March 10th 2012 was the long awaited day I and the family set out to find a Camaro. We had been waiting for that car since its release in 2010. On second thought, I have been waiting since 1976 when I turned 16 and took notice of the original! So it was a very special moment, and Bill took care of us so well. The hospitality was fantastic, and the dealership has a open and relaxing atmosphere with an awesome coffee machine with plenty of variety. Bill did an outstanding job of showing us all that was available to match my need, new or used. Bill was very knowledgeable of the product and features and took the time to show us. After a thorough review, we took the test drive. No hassles, no pressure. I asked for the best deal he could get and he really worked hard to meet our needs. Simon in financing was also awesome and pleasant to work with. From research, I found their deal to be very competitive.

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ssdave
3/13/2012 9:22:50 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Bennett

My Review of Michael's Chevrolet of Issaquah:
Craig Bennett was recommended to me by a co-worker. I had also contacted a couple of other dealers but by far Craig was the best to deal with. He was friendly, but most important I felt he was as straight forward as they come. At no time did I feel pressured or felt he was trying to direct my purchase towards something I did not want. He took his time to explain all options available and we were able to order the car I wanted. When I picked up the car, he made sure to show me how to work all of the electronic features including the bluetooth and usb. He also followed up with a phone call a few days later to ensure everything was fine.

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Bill Ulmonen
3/12/2012 8:03:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Bennett

My Review of Michael's Chevrolet of Issaquah:
I've bought 3 cars/trucks from Michaels Issaquah Chevrolet, all from Craig. Craig has always been stellar to work with. There's no messing around, he's up-front about everything, no back and forth. The dealership is clean and accomadating, the coffee machine is a bonus. I'll continue to go back to Michaels and Craig as long as Chevrolet keeps making a product that I want to drive.

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John and Amy Noll
2/27/2012 5:12:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Bennett

My Review of Michael's Chevrolet of Issaquah:
We recently purchased a 3500 Silverado from Craig Bennett at Michaels Chevrolet of Issaquah. Craig was most helpful and thorough in working with us to make sure that the truck we purchased was exactly what we needed to pull our horse trailer as well as other uses. Working with Craig made our truck purchase a very pleasant experience and we will definitely recommend him to anyone looking for a vehicle. Thank you, Craig!

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TonyStarich
2/17/2012 12:15:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Casey Dunham

My Review of Michael's Chevrolet of Issaquah:
I have been searching for a new pick-up truck several weeks at various dealerships and found a GMC Canyon on auto trader at Michael’s Chevy of Issaquah. There were several factors in purchasing this vehicle with the price as my number one priority, this dealer beat out all other competitors. After e-mail corresponding with Mr. Casey Dunham on the price and availability of the vehicle I had several requests to which he far exceeded the expectation. Due to the fact I was traveling 90 miles to view this vehicle he ensured that it was test driven ready. Casey even managed to handle my financing with the term and low interest rate that was asked by me. I spent a total of 1 hour 30 minutes at the dealership including a test drive, financing and out the door to take it home. If only all car sales were this easy, thank you Casey.

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Radtulz
2/14/2012 5:45:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Casey Dunham

My Review of Michael's Chevrolet of Issaquah:
We live in Wenatchee and were not able to find a used Buick Enclave. I found one on Michael's website and emailed their dealership. I received a response the same day and talked to Casey about it. He gave me enough information and asked me about my trade-in to help me decide. We went over on a Saturday and decided to buy it. There was enough communication ahead of time that I did not have any surprises. They gave me a fair price for my trade-in, which was important to me. The whole experience was the best I have ever had buying a car. Their no hassle, up-front approach was fantastic. I will buy from them again and will send people their way.

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BabyFox
2/1/2012 1:31:48 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: B

My Review of Michael's Chevrolet of Issaquah:
Don’t go here and I’ll tell you why. What kind of a dealer sells you a car supposedly, let’s you take it home and says everything’s financed and okay, and then 3 weeks later says they can’t find financing anywhere on the planet for this car because it’s too old? I’ll tell you..this place! If you finance a used car there, just don’t get attached because it may not be yours just yet. We have never in our life had an experience buying a car like this and taking it back, and this was all with good credit! Part of the problem too is that they want too much money for their cars and the bank will only finance so much now, not more than they are worth. So buyer beware and don’t say I didn’t warn you.

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Response from: Michael's Chevrolet of Issaquah
Added: 2/1/2012 5:42:00 PM
◦My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us. There are a few things that I would like to point out, we did everything we could to get this deal financed. But due to some inaccurate information that you provided us, the banks (not Michael's) decided not to loan you the money. This was as disappointing to us as was to you. In the end, we lowered the price to try to help. But the banks would not approve the loan based on the information provided. We also allowed you a few extra days to work with your bank to get financed, and they would not loan you the money either. We here at Michael's do not loan money to any customers; we help with the process of getting a loan on a vehicle and sometimes older (2001) vehicles are much harder to get financed. We are sorry to lose you as a customer. We work very hard to never let that happen, and are sad that it has happened on this deal. We wlll, as always, do everything possible to get people the best financing available.

Warm Regards
Michael's Managment

eciocco
12/16/2011 7:52:40 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Tracy Traynor

My Review of Michael's Chevrolet of Issaquah:
I went to this dealer to purchase a used vehicle they had advertised on the internet. They advertised the vehicle with OnStar, but it did not have it despite the fact that I called ahead and asked specifically about that option. No problem, it was not a deal breaker for me. What was a deal breaker was the exceptionally negative attitude of the "Sales Manager" by the name of Tracy. He was exceptionally rude because I wanted to negotiate the price and the fees they wanted to charge. He tried to charge me $185 in "Government Fees" despite my showing them on the state website and my current vehicle registration that the fees for the vehicle would only be $35. Tracy also wanted to charge me a $150 "Document Fee" for completing the title paper work. Really - that is filling out a Bill of Sale and the title which is 15 minutes tops.

He sat at his desk yelling to his sales rep that "this deal was not worth his time." I asked him why he would be so impolite as to say something like that loud enough for myself and everyone else in the building to hear it. He said "this is my business to run" and shrugged his shoulders.

Needless to say, I left without buying a car and will now be the 20% in the 80/20 rule. I will now tell everyone I know not to buy a car from this dealership!! I know that individually I will not break the bank for this dealership, but at least I can publish my review for others to read.

It's too bad that the sales rep, Alfredo, was actually very nice. I felt bad for him as a cash paying customer was walking out the door.

By the way, I checked the ad for the vehicle as I was writing this review and it still lists the vehicle as having OnStar.

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Response from: Michael's Chevrolet of Issaquah
Added: 2/1/2012 5:04:05 PM
◦My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us. We train weekly on all aspects of customer service in every department. We work with our employees on doing there best to make sure every custmer has a great experince here at Michaels. Every day we have to explian the complex paper work that is required by the state of WA to complete the transaction on a sale. It is not as easy as people think and is time comsuming. We are always looking for ways to improve that as well as our customer service.

Thanks
Michael's Chevrolet Managment

bruns85
8/14/2011 5:15:05 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Curran

My Review of Michael's Chevrolet of Issaquah:
My husband and I were looking for a Traverse, and we found one we liked at Micheals. We test drove it, loved it, and came back after searching around to see if we could find anything we liked just as much (we didn't). We test drove it again a week later, and still loved it so we went to talk numbers. We weren't able to get a deal made, but I appreciated the fact that when we said that we just weren't comfortable with the price and the payments, but that we wanted them to call us if more came in, Curran was great! No pressure, totally understood, and didn't try to trick us into staying or lock us into a deal we didn't want. Never had to give our personal information, so we didn't ding our credit by having them run it, before settling on a price. If and when Micheals gets a car that we want and can comfortable afford, we'll happily make our purchase through them! Great experience!

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