My Review Of Michael's Chevrolet of Issaquah:
I wanted to share with you my experience at the Chevrolet of Issaquah dealer, I dropped off my car at the dealership on a Friday to have a few concerns looked at(getting to hot, squeak from rear passenger side, 50k maintenance). I received a call later that day stating that they had looked at my corvette and discovered that my radiator had been damaged and was leaking, I was told that a representative from my warranty company needed to verify what parts needed to be replaced in association to the problem and that this would take place within 2 business days. due to the weekend this meant it would take until Tuesday to get approval to order parts, I also was told that the rear squeak was due to loose nuts in the rear suspension and that they had inspected the struts as well and thought I might need to replace them due to a small amount of seepage. I then waited until I was called back on Tuesday to get confirmation as to what work needed to be done and what parts I might need to purchase myself that were not going to be covered under the warrant, when I received the call I was told that the warranty company was going to cover all the necessary parts for the radiator repair and that while my rear struts where showing a little seepage it was not deemed necessary for me to replace them yet, I was instructed that my parts were on order and that I could expect my car to be ready on Friday. when Friday arrived I waited for a call to let me know my car was ready, when 3pm came and I had not received a call I finally called the dealer to ask about when I could pick up the car, I was told that my service writer was gone but the person I spoke to checked on my car for me, when they checked they stated that my car was not being worked on do to parts not having arrived and that parts were expected on Monday, I was surprised to hear this to say the least having not received any communication to say that my car had been delayed, I hung up and after a few minutes of stewing over the lack of communication I called back and asked to speak with the service manager(Steve), after a few minutes on hold Steve answered and I spoke with him about how disappointed I was with the lack of communication and that I was going to be without my car for another weekend(A beautiful sunny one at that), Steve had no answers for me on why I had not received a call but did apologize and tell me he would look into it and call me back in 10 or so minutes before ending the call, He called me back about 10 minutes later and stated that one of the parts ordered had been the wrong part which caused the delay he again apologized about the delay and lack of communication but did nothing more to assuage my disappointment before ending the call. about 30 minutes later I then received a call from my service writer to apologize and state that he had to leave early to go somewhere and that my car would be a top priority on Monday. Monday finally arrived and they completed the work on my car. I went in to pick up the car and when I arrived I was told everything was fixed and the car was good to go. I was not offered any additional discount or services for the delay. after I paid for the work done I started to leave and then decided that lip service apologies where not enough to make me happy I returned to speak with Steve, after a conversation with Steve it was agreed that they would sign off on a track inspection for my car without charge (all the inspection should have been part of the 50k anyway). my service writer then went to talk with the mechanic and get the agreed form filled out and I thought everything was going to be fine, about 5-10 minutes later the service writer returned and stated that the mechanic would not sign off on the car due to the seeping rear struts, needless to say I was surprised by this as they had told me I didn’t need to replace them yet. I again spoke with Steve and he asked me to make an appointment to bring the car back so they could go back over the suspension and get the mechanic to sign off, I agreed to this after some discussion and left a very disappointed customer. since that discussion I have not returned to the dealer as I have no faith that I am being told the truth about issues with the car. a few other things that upset me further after leaving the dealership were that the mechanic failed to properly clean out the spilled coolant after his work and I spent the next few days smelling antifreeze burning off inside my engine compartment and as it turned out the squeak that he claimed to have fixed was not fixed and has continued to get worse. to say I don’t trust this dealership is an understatement and despite the offer of a free track inspection I still have not and will not return to this dealership to have any further work done to my Corvette.
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