Back

Michaud Mitsubishi - Service Center

Danvers, MA

not yet
rated
38 Reviews

38 Reviews of Michaud Mitsubishi - Service Center

Sort by
January 04, 2016

Great Service Department People often say to avoid the service department of dealerships as they can be overpriced and can recommend work your car doesn't need. The guys at th More

by Mrsatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in service and his crew.
January 05, 2015

Stay CLEAR I was happy with this dealership until the piece of crap they sold me had problems. They went out of their way to sell me a car and make me feel comf More

by Jasonmd77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales
January 05, 2014

Do NOT buy a car from these people unless you want a car you just paid off to need an engine and then have them weasel out of their warranty!!! Been in this service department 7 times for leaking or burn More

by Jshutterbugf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Michaud
Jan 20, 2014 -

Michaud Mitsubishi responded

Unfortunately, there are times in business that make satisfying a customer very difficult; and this was one of them. We strive in all ways to make the customer comfortable and happy with their purchase of a vehicle or service experience. It would be impossible to convey all the events that transpired to make this customer resent every person she had come in contact with at Michaud Mitsubishi. As the owner, I do my best to deal with people in a straight forward honest manner. In this case, no matter what we did or said, we were unable to meet this customer’s unreasonable demand. This review is in no way reflective of the way we do business. Our reputation on this site is excellent and we were Dealer Rater's dealer of the year in 2013. Not to mention we have received Mitsubishi's highest dealer award, the Triple Diamond, 5 years in a row and have given back to the community through scholarships and donations. We will not insult or berate this customer as she did us; sometimes it’s just best to walk away. As an owner, it’s sad to have to say that. We are sorry that we were unable to make this service visit more of a positive experience. Sincerely, Kevin Michaud

Jan 20, 2014 -

Jshutterbugf responded

I guess it's unreasonable to expect this dealership to actually stand behind their warranty. This is EXACTLY how they do business. Last I checked, I complained about 2 people, not every one. Paul Dubey was the only decent person I came in contact with there. Sorry, if I'm not all about praising them. I guess I'm just one of those people who complains at caviar! You be the judge. After all, it's your 20K. Oh and don't believe this whole, were gonna take the high road line. That's just because the owner already called my home to scream at me and threaten to sue me for my review.

June 06, 2012

I was very satisfied with the service of this dealer. I would highly recommend this dealership to my friends and family. My husband and I purchased a used Mitsubishi Eclipse. We worked with Kevin Michaud More

by dshapiro2205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Michaud
May 22, 2012

I NEEDED SERVICE FOR MY NISSAN TRUCK (TIMING BELT) THEY DID IT FOR LESS THAN TWO NISSAN DEALERS IN THE AREA!!. VERY NICE PEOPLE TO DEAL WITH. THEY REALLY MADE ME FEEL GOOD DEALING WITH THEM More

by CHIZZLER1395
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
derek service advisor and shawn tech
September 09, 2010

This is by no means a knock on Jim in service as he did This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than More

by dreamweaverwheat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim
February 11, 2009

We are an auto body shop and I ordered parts from Michaud Mitsubishi. Everything from ordering the parts to returning parts was a problem. I filled out a credit application but it was never processed for t More

by opie55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Minigan
October 09, 2008

My 2002 Mitsubishi Sport Monterro has had its normal maintenance problems which are to expected with a car that has 116K miles, but I had a low power situation and brought the car for service. In three More

by Flightops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe & Israel and Kevin Michaud (owner)
...
4