My Review Of Middletown Honda:
I brought my Honda CR-V in for a recall service.... I had scheduled the service over the phone, and the person I dealt with on the phone seemed unfamiliar with scheduling as it took her a while to navigate their computer system. No big deal.
However, she never indicated to me where to drop the car off for the service.
I arrived early to drop my car off for the service, and parked in a very tight, packed parking lot and entered the building, proceeding to the back of the building where I thought the Service Desk was.
I did not- find any counter labeled 'Service' so approached the Parts counter... 2 men were in line ahead of me, but the woman behind the counter leaned over to look at me and asked if I needed help.
When I told her I was there to drop my car off for a recall, she said I had to go to Service.
I stated I did not know where that was and she said something about drive up to the garage doors 'Haven't you ever been here before?' she asked condescendingly.
Seriously? Why ask me that or comment in a way that made it seem like I was stupid for not knowing where the Service Dept. was?
And as a matter of fact, no I have not had my car in there more than a couple of times for service, and those times I was not necessarily the person who dropped it off. While there are a million of reasons, none of them that should be any of her business, this could have been my first stop in. Trust me with the attitude I experienced there, it will be my last.
When I approached the guy servicing my car about her comments he was incredibly rude, one-upping my comment that I was having a bad day [it being the holidays and having recently lost my father] with a comment that his house burned down... and later commenting that 'the customer isn't always right'. What?! Are you kidding me? These people need a seminar in Customer Relations and how to deal with an upset customer in a way that makes the situation better, not worse.
Incredibly unprofessional, and not customer oriented.
I can tell you when it's time to trade this car in and get a new one, I certainly want another CR-V, but I will not be buying it or getting it serviced at Honda of Middletown.
Was this review helpful to you?
Yes | No