To warn people looking to purchase a used car at Middletown Honda in New York-
I would advise you to Inspect a used car, if you buy it there, especially the underneath, through an independent mechanic or shop.
I had been looking for a used 2014 Countryman in white all over CT and could not find exactly what I wanted in Miles, year, and condition from a reputable dealer in CT. I located one at Middletown Honda in NY and was willing to drive the longer distance to
purchase it. I read the carfax history as well as checked into the dealership and the reviews from customers before even going to NY to look at it. The website stated they conduct a rigorous inspection of used vehicles and the salesman stated It had been a trade
in for a bigger vehicle. I was also told that the owner of the dealership was a neighbor of the man who traded this car in and that they knew each other. Everything looked good, no history of any accidents, low mileage, etc. and good reviews. So I ended up
purchasing this vehicle at Middletown Honda in NY. After driving the car about a month or so, my low tire pressure light came on. I had air put in the tires, but the low air light continued to staying on. Because my husband wanted to change the oil and Middletown Honda was a several hours drive he took it to a local Mini dealership closer to our home to diagnose as to why the low air light would not go out while the fluids where being changed. It basically appeared the light just would not reset. Once at the Mini dealership they could not reset the light either. In front of me they bent down and looked underneath the rear bumper of the car, where I guess the wire harness sensor is for the tires air pressure, and they immediately pointed out 3 zip ties holding the rear bumper to the bumper bracket which was clearly broken in two, as well as, the wiring harness had been zipped tied in as well due to the damage underneath the rear. They put the car up on the lift to get a better look, and found that the rear bumper was strip tied with plastic zip ties, as well as the wiring harness, to hold it. In the daily driving it had all loosened up and the wiring harness with the tire pressure module had fallen against the exhaust system and melted. This is why the tire pressure light was staying on continuously and would not reset. Because it was several hour drive to the Middletown dealership and there was a concern of further electrical damage to the system we left the car there and had it fixed immediately. It was an obvious safety concern. So a simple oil change turned into a $1265.00 bill!... it became very Obvious, this car was never “Rigorously” inspected or even put on a lift or this zip tie repair was found an acceptable practice by Middletown Honda. I really doubt anyone had even looked underneath for leaks or anything as I saw the zip ties as soon as the mechanic had me look underneath. I reached out to Middletown Honda in this matter and talking with Jorge and also Stu. I just wanted them to pay for the parts at a minimum, which was $657, not even the labor when we couldn’t come to an agreement on the shoddy inspection and misrepresentation of the condition of the vehicle. Middletown Honda offered us $200 towards the $1265 bill after a long back and forth and said we should have brought it to them instead they could have done it cheaper. Who in their right mind is going to drive a car several hours with the electrical harness melting on the exhaust system! If I wanted it to catch on fire maybe! My message to everyone out there- Buyer beware at Middletown Honda in NY!