I was recently at Middletown Honda, I still feel the pain, and I will not go back to this location, and also not buy a lease a honda any more, this is what I feel after my experience.
My story going back from last repair on my vehicle, I came in for a oil change and a plug for my tires, the service person advised me it will take a couple of hours so I waited went shopping, then I took my care and the plug was never done, and paid 65 bucks for oil change and 45 for plug what wasn't done, came back the next morning with a low tier, so ask why my plug wasn't done, he said because I need new tires, so asked why I got charged for not doing a plug he didn't know why, so had to buy new tires because he refused to do a plug for that tire, so I asked to refund my plug charge, he didn't want only offered a free oil change for next visit, so after 3 months, I came in with my vehicle for a oil changed and tire adjustment, went to this same creepy service manager because I could only got a free oil change from him, and he advised me it will take about 2 hours, didn't had a choice and stayed and waited, after 2 hours i went to ask him what the status, then he told me that they are working on it, they probably started to working on it then, to make the long story short I was waiting there for more than 5 hours, spend a entire work day for this silly honda, and this vehicle is not old, has very few miles.
Will not recommend leasing or buying a honda and especially from Middletown Honda
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