Middletown Mazda - Service Center

Go elsewhere for service! Every time find parts lying around. Won't back up their work. No limit to indifference shown by service department when they do damage to your car! Every time find parts lying around. Won't back up their work. No limit to indifference shown by service department when they do damage to your car! More

Horrible Service Center I have brought my car into this service center to be fixed multiple times and every time is a complete disappointment. They are super nice at the begi I have brought my car into this service center to be fixed multiple times and every time is a complete disappointment. They are super nice at the beginning but in the end something always ends up wrong. This was the second Mazda I have bought and this first one was great but this second Mazda has turned me away from not only this dealer ship but also the company. More

WORST DEALERSHIP EVER... NEVER BUY FROM THIS DEALERSHIP. PEOPLE AT THIS DEALERSHIP ARE TERRIBLE AND BUNCH OF LIERS!!!!!!!!! BIG SCAMMERS!!!!!!! HORRIBLE PEOPLE!!!!! CAN'T BE NEVER BUY FROM THIS DEALERSHIP. PEOPLE AT THIS DEALERSHIP ARE TERRIBLE AND BUNCH OF LIERS!!!!!!!!! BIG SCAMMERS!!!!!!! HORRIBLE PEOPLE!!!!! CAN'T BE TRUSTED!!! BUNCH OF LOW IQ IDIOTS!!!! More

This place is terrible terrible terrible! Avoid bringing your car here at any cost! Management is a joke and you might end up leaving with your car in worse shape that you brought it in. No id Avoid bringing your car here at any cost! Management is a joke and you might end up leaving with your car in worse shape that you brought it in. No idea how Management doesn't do anything to shape things up but I urge everyone to stay away from this shady, unprofessional and horrific place! More

Did moreceive damage to my car than it came in with!!! My vehicle needed one simple thing done...... and they screwed that up too.....none of the panel works now, self diagnostic screen is STUCK on one fr My vehicle needed one simple thing done...... and they screwed that up too.....none of the panel works now, self diagnostic screen is STUCK on one frozen screen and they will not claim responsibility for any of it......YOU WILL REGRET BRINGING YOUR VEHICLE HERE!!!! AVOID THIS PLACE!!!! More

Service Department under bad management I made an appointment for recall service on my Mazda6 a week in advance and was given an appointment - at no time did the service writer ask me what r I made an appointment for recall service on my Mazda6 a week in advance and was given an appointment - at no time did the service writer ask me what recall service I needed which I thought was a little strange from a scheduling standpoint. I arrived for my appointment on time and after thirty minutes the service rep. came out to tell me that they could not do the service I requested. There was some question as to whether they had the parts in stock (why they didn't seem to know this for sure is beyond me and sounded suspicious) and then I was told that the only mechanic who could do this repair didn't have time to do it that day. Shouldn't the person making the appointment make sure they can actually do the work? Maybe the service writers get commissions on how many appointments they make - not how many they follow through on. This is the bumbling idiot approach to building business relationships with customers. I don't like being treated as though my time is unimportant, so if you decide to deal with these guys - you've been warned. Several months passed and I started receiving postcards from this dealership insisting that I come in to have this recall service performed (misrepresenting it as a safety recall which it is not). Despite my best judgement I called them, spoke to the receptionist who said all service lines were busy but she would take a message and they would call me back. That was 2 weeks ago and still no call. Apparently the management of this operation doesn't have the guts (or doesn't care) to clean house (get rid of incompetent service writers). I'm looking at other dealers for service despite having to travel further. More

I've been to several Mazda dealerships and thilled thus far with only Compass working on my CX 7. Excellent customer service and well worth the 50+ mile drive. Chris, Vanessa and Gordy have been very hel far with only Compass working on my CX 7. Excellent customer service and well worth the 50+ mile drive. Chris, Vanessa and Gordy have been very helpful and accommodating. It brings me much peace of mind bringing my car here and trusting their work. Thank you all. I'll look forward to working with you in the future. Allison More

First let me say we purchased our Mazda CX-9 3 years ago from this dealership. Tony in sales was fantastic! Really nice guy who did not put any pressure on us whatsoever! This was the first car purchase tha from this dealership. Tony in sales was fantastic! Really nice guy who did not put any pressure on us whatsoever! This was the first car purchase that was a pleasant experience, even with a trade to deal with! We have been dealing with Chris in the service department for the last 3 years. He is also a very nice, down to earth guy who always looks out for his customers. We've never gone there and felt ripped off. Chris does a great job explaining service issues and waiting time has never been an issue. We recommend this dealership to our friends and we would purchase another vehicle from them without any hesitation. More