Midlands Toyota

I was in a bind to get a used car last year after I totaled my Scion. I had a good experience purchasing my Scion new a few years back, so I went back to Dick Dyer Toyota. After I was assured that th totaled my Scion. I had a good experience purchasing my Scion new a few years back, so I went back to Dick Dyer Toyota. After I was assured that the vehicle I was looking at was mechanically sound, I decided to purchase it that day. The next morning, I noticed something leaking out of the engine. Freaking out, I immediately took it to a trusted mechanic. He said he couldn't find the source of the leak, and that it must have been what they used to clean the engine. About a week later, my air conditioning stopped working completely. I took it in to the shop at Dick Dyer, and, after 2 hours, they told me they "didn't know" what was wrong with it and that I should take it to a different mechanic. After bringing it to a different dealership, I found out that the compressor had exploded - throwing metal pieces all throughout my AC system. Upon researching the issue, I read that it is a very noticeable sound when the AC system breaks like it did. I never heard anything - and I have a feeling the leaking fluid was freon that was pumped into the vehicle so the sucker that bought it (me) would be under the impression that the AC was working just fine. It will be about $2000+ to get my AC working again. Not only did they sell me a car that was known to have a major issue - but they also used bait-and-switch - changing a single digit in the VIN so that the CarFax report and online advertisement was for a completely different car of the same model. Not even a month after my AC stopped working, the car broke down on the highway and needed a $300 valve repair. I will never again stop at Dick Dyer Toyota, and continue to warn friends and acquaintances that they cannot trust the sales or mechanics team at that dealership. More

I always come to this dealership for SERVICE (routine maintenance) on my Toyota Tundra. Good amount of wait time and the waiting area is cozy and kid friendly. I decided to go back for SALES on an up maintenance) on my Toyota Tundra. Good amount of wait time and the waiting area is cozy and kid friendly. I decided to go back for SALES on an upgrade for the newer Tundras. As we got there, we were immediately greeted as we walked thru the doors. The person helping us was very courteous at first. He allowed us to test drive the truck we wanted. We gave him all the information he needed to start the purchasing process. He then asked if we had a downpayment. Since we were trading in a truck we still had payments on, it was considered an upside down sale- meaning we would be negative. I told him we weren't going to put anything down. He gave me a look as if I were crazy or something. He then asked for my keys to send it off for an appraisal. As I was handing it to him, customers came walking thru the door. They were his customers, probably back to close on a deal or something. I ignored it as he greeted them. I waited outside while my husband and child stayed inside the dealership. After about 5 minutes, my husband walks out with our keys and says "he told me we can't get it without a downpayment". I couldn't believe it at first so I went inside myself to ask him. He said, I handed to the keys back to your husband and we are good". There infront of him were the customers who just walked thru the doors. I knew he blew us off when his previously customers came in. This infuriated me! How can he say we didn't qualify when #1- he didn't get the truck appraised yet and #2- we didn't start negotiations. Was this his choice or Financing's choice? I have never had this kind of treatment before!! So we drove off to another dealership (Toyota) in West Columbia. There, we were greeted by a gentleman who was ready to help us out. Very kind, listened to our needs. We found a Toyota Tundra Crewmax that was perfect so we started negotiations. We were at the dealership until 11:30pm (almost 4 hours), we eventually drove off with our dream truck. Excellent service from everyone that worked with us especially the salesman who greeted us and never left us the whole time. I don't understand how we were able to take home a new truck from that dealership and not from Dick Dyer's lot. Loss for that salesman from there but a gain for the other who was more than excellent. More

First, I went to another Toyota dealership in the Columbia area looking to buy a new Tacoma and they gave me the deal I was looking for in 10 minutes. I decided to try DDT to see what they would do. Columbia area looking to buy a new Tacoma and they gave me the deal I was looking for in 10 minutes. I decided to try DDT to see what they would do. After 2 hours of the salesperson running to the manager to get answers for my questions, they were nowhere near the deal I already had. They even tried to pawn off a used vehicle at still an inflated price. When I told them they had to do better they assured me no one could beat their deal. I never told them about the deal I already had. When I had enough of DDT, I told them thanks but no thanks. The salesperson acted like I had shot his dog. I won't be back.... More

I believe my most outstanding day of 2009 was when I I believe my most outstanding day of 2009 was when I purchased by Corolla at Dick Dyer, and this is due to the expertise and efficiency of David N I believe my most outstanding day of 2009 was when I purchased by Corolla at Dick Dyer, and this is due to the expertise and efficiency of David Nudelman. Car shopping is something I have always dreaded, but I always research carefully in publications and internet before shopping. I emailed all local dealerships and David Nudelman replied immediately with answers to my questions. We then talked by telephone and discussed prices. He then reviewed this info with the price quote in his next email. I had started looking for a 2007-8 used Corolla, but this price for a 2010 was so good that I decided to accept the debt with Toyota's 0% interest rate! This then became a great adventure rather than just a business transaction. That, however, was just the beginning of David's helpfulness to me because he then scheduled to drive "my" new car to my house (100 miles), picked me up, and drove me back to the dealership. Very efficiently, he had arranged for me to meet with the business manager Gary Hampton for the paperwork, and he also introduced me to Jim Graham in the Service Dept. This was very important because Jim arranged for the installation that very afternoon of the Lo/jack which prevented my having to make another lengthy trip. This also gave me the chance to enjoy the marvelous waiting area and the restaurant facilities! This is a real bonus too! The only rating that I gave less than a #5 was on quality of work because that will be clearer to me as time goes on. I was not really there for servicing. Over the years, I have owned ten cars and visited at least twenty dealerships in various parts of the Southeast. I selected Toyota this time because of its strong ratings and because my best friend has only owned Toyotas for the last 30 years and has had great satisfaction through Dick Dyer purchases. With this background, I can honestly say that the Dick Dyer dealership has impressed me the most and extended a warmth that I never experienced in a business situation, the car itself has made me feel that it is a luxurious vehicle and also a product of extraordinary modern engineering. With great enthusiasm I feel a pride of car ownership that I have never felt before, and I eagerly look forward to return visits because of the friendliness and efficiency that I experienced on this very special day in 2009. More