We had a wonderful experience while purchasing the car, have no complaints there. My wife and I even commented on how much we enjoyed Trevor. Unfortunately that has changed drastically over the past month and a half. We have been trying to purchased an after market part for our Soul and initially he was very responsive about helping us. We communicated mainly via text, which was fine with me. He said he was going to have someone from the service department call to set up a time for us to come in. That never happened! From that point forward he completely ignored every text, call to his cell phone, and call into the dealership. This went on for nearly four weeks! I reached out to his manager, who seemed disappointed in this and said he would speak with him and have him contact us. That was a week ago and still have not been contacted. I simply just do not understand what is happening! Very disappointing!
I Recommend This Dealer:
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