They work hard to get your business but once you purchase the car--their after service is horrid. No return phone calls. Still waiting for them to pull up my contract so I can get my vehicle in for the coatings that I paid for. It's been 7 weeks and over a dozen phone calls.
I was very please by the reception I received when I brought my Cadenza in. One of my problems was a warning light on my dash. This had to do with my time to service the car, however I still showed I had 1440 miles to go before service, but it also showed that I was 4 days behind. This was caused when I purchased my car (used) the service milage was not reset. Fixed while I waited. I was also having a problem with my headlights. One was showing brighter than the other and it was also higher. They made that adjustment fairly quickly as well. Then they completed their work by washing my car. All the service people I came in contact were very polite, personable and informative. I appreciate the fine service.
jonathan was very curtious and friendly, not pushy i was just looking/comparing prices and warranties. . He showed me many extra features and savings Kia is promoting. Very helpful and knowledgeable. thanks
I spoke with Silvia on the phone to get something set up to come in, she had everything lined up for me when I got there, no waiting around and was super friendly! After finding the right car, she helped me get the price down as low as they could! Made the car buying experience fun, not a headache! If you go to Kia, SEE SILVIA!
We went to the dealership with high expectations and little time to shop. Silvia was the perfect fit fork us. She answered oiur questions and listened patietly to our needs and wants and found us exactly the right car with an outstanding financing deal and saved us a great deal of money! We LOVE our new Kia Optima and loved working with Silvia!