Horrible experience here. Was conned in to leaving my van for appraisal and taking one of their SUV's home because they were confident They could get me 1000-2000 more on my trade in with the wholesaler that was due that day. So worked all day dealing with their salesperson Silvia. By 5pm they kept going back & forth wit me on trade in value and that they couldn't put anything on paper concerning my trade in because it was only valid for that day. They only came up 500 which I felt was fine, but began to realize the sales game being played. Long story short, I asked to have my keys ready when I arrived within the hour as I was returning their SUV and was prepared to walk away with my own car and think about it while I shopped around. I came in with my own financing and wasn't desperate to be hard balled in to buying that minute. When my husband and I arrived it was as if Silvia had zero clue that she agreed to have my keys ready for me even though she said she would and wanted us to sit with her and tell her how much we loved the Kia she loaned us. We politely answered her questions to which she said she'd be back with paperwork momentarily. My husband and I just stared at each other...after 20 or so minutes he spotted Silvia behind the glass and walked up to her and politely asked her if she had our keys. She responded "yes." He asked "may I have them please?" to which she said "I said I have them, and will bring them out with the paperwork." Shocked at her overtly rude behavior my husband insisted on the keys immediately and she barked back, "go sit down and listen to what the finance guy has to say!" Needless to say we walked straight out of that crazy place with our keys and our own car. What a horrible, unprofessional get up they have going there. Another almost certain sale they missed out on because they have zero clue how to listen and deal with the public, and have zero professionalism whatsoever. I'll drive to KC or another area if we select KIA as our desired SUV.