Mike Albert Re-sale - Evendale

WORST EXPERIENCE EVER We bought a car from here a couple of years ago. In February that car was in an accident and totaled out. In order to have our car completely paid off We bought a car from here a couple of years ago. In February that car was in an accident and totaled out. In order to have our car completely paid off, we needed a lot of paperwork sent to our Gap Insurance. Our insurance company and our financial company with who we had the loan were amazing in getting the Gap Company the needed paperwork. However there is ONE document needed from Mike Albert that we have been requesting for THREE MONTHS that has still not been sent to the Gap Insurance. I have called and emailed Mike Albert repeatedly and people continue to flat out ignore phone calls and emails. Lately we have been 'working' with John Gaul, and he has done absolutely NOTHING to try and help us with this situation. I have an entire email chain between the two of us where he has responded twice and ignored the other 8 emails when asked for an update. I was just given the number of someone in their accounting department, and big surprise, I am waiting (and not receiving) a call back from her. We are being charged late fees from our financial company because our loan still isn't paid off due to the fact that our Gap Insurance is waiting for a document from Mike Albert. TERRIBLE! DO NOT BUY A VEHICLE FROM HERE. More

Because of Management I posted an angry review about my car buying experience on a 2012 Audi A4. Although the sales guy is not my buddy.....we're not going for beers anytim I posted an angry review about my car buying experience on a 2012 Audi A4. Although the sales guy is not my buddy.....we're not going for beers anytime soon....the management and rest of the staff was truly great. My issues, and problems have been dealt with, which changes my view point entirely. I had a brake issue, and I'm going to need brakes and rotors, and the dealership is sending me brake pads at no cost. Since I work at a dealership, my only cost is the rotors, but still.....a lot of dealerships wouldn't have done anything at all. Very pleased with the result. All I could ask for. More

DECEIVED I purchased a 2010 Chevrolet cargo van with 79,000 miles from this dealership for my expediting business. I was talked into purchasing a warranty for I purchased a 2010 Chevrolet cargo van with 79,000 miles from this dealership for my expediting business. I was talked into purchasing a warranty for my vehicle in the event that I had problems in the future. The warranty I purchased was for 36 mo. or 100k miles, I paid close to $1800 for this warranty. Took my van in yesterday for some repair work since I had some time off the road, only to be told that my warranty had expired at 100k , which I had 107k on my speedometer. When I purchased this warranty I was under the impression from the finance manager that wrote it up, that this warranty would be in "addition to" the mileage that the vehicle currently had. well unbeknownst to me it wasn't & had expired. I am in the expediting business on a good week I may put 2500 miles on my vehicle, why would I knowingly purchase a warranty for 20k miles?! Not to mention that the vehicle was still covered under the manufacturers warranty to 100k, so they were selling me a warranty on top of a warranty. I explained what I was purchasing this van for when I came to Mike Albert & they still tricked me into buying a warranty that only covered 20k miles. I purchased this vehicle 10/4/14 & took it in for service 2/24/15, not even a full 6 months of ownership & I have no warranty but paid $1800 for one. I had to pay for the repairs and a rental out of pocket. I asked for a partial or full refund on my warranty because I felt that I had been scammed and was told that they would not refund my money by Mike Albert & the warranty company, due to it had expired. Mike albert tried to butter me up by refunding the repair & rental cost ($150) along with 2 free oil changes. I have to work hard for my money so for them to just take $1800 from me is unacceptable by any standards! I will let this be known everywhere I can. Next stop after the internet is local media. PLEASE BEWARE OF THESE TACTICS THAT THAT TRY TO USE TO MAKE YOU PURCHASE A WARRANTY, MAKE THEM EXPLAIN IT COMPLETELY!! More