Mike Castrucci Ford

Mike Castrucci Ford
1020 State Rt. 28
Milford, Ohio 45150

Sales: (800) 884-6211
Service: (513) 248-1402
Parts: (513) 248-1400

Manufacturer: Ford

Most Reviewed Employees
John Clark John Clark
Pre-Owned Vehicle Sales
Bobby Castrucci Bobby Castrucci
Assistant New Car Manager
Glenn Knell Glenn Knell
New Vehicle Sales
Ryan Egan Ryan Egan
New Vehicle Sales
Tommy Settles Tommy Settles
New Vehicle Sales
Jim Davenport Jim Davenport
Pre-Owned Vehicle Sales
Gordon Green Gordon Green
New Vehicle Sales
Charlie Cochran Charlie Cochran
New Vehicle Sales
Bill Mason Bill Mason
New Vehicle Sales
Jim Turner Jim Turner
New Vehicle Sales
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 9:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
121 Reviews
Mike Castrucci Ford

Overall Score: 5 Star Rating4.9



About Mike Castrucci Ford
Certified: Mike Castrucci Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mike Castrucci Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Mike Castrucci Ford
For over 50 years, the Castrucci Family of Dealerships has served the Greater Cincinnati and Northern Kentucky market place. Dealerships included are:
Mike Castrucci Ford Milford
Mike Castrucci Ford Lincoln of Alexandria
Mike Castrucci Chevrolet
Matt Castrucci Honda
Matt Castrucci Nissan
Matt Castrucci Mazda
Matt Castrucci Kia
Steve Castrucci Suzuki
We thank you for your patronage and appreciate your loyalty. Castrucci Automotive has a very simple approach to earning your business:We offer low prices combined with kind and courteous service. We look forward to the opportunity of proving to you that we are not just the best choice when it comes to buying or servicing a car, but the smart choice!


dolney6281
3/17/2012 2:01:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Castrucci, Charlie Cochran

My Review of Mike Castrucci Ford:
Friendly staff and received good price as well as great service from the dealership. I Recommended this dealer to friends and co-workers for the services they provided.

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cgstevens2
3/12/2012 2:10:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Egan

My Review of Mike Castrucci Ford:
This was a very good purchasing experience. I worked with Ryan Egan and Bobby Castrucci. Both were very accommodating. I would recommend them to friends and family and would buy from them again in the future.

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mmcraig32
3/9/2012 1:57:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: jesse

My Review of Mike Castrucci Ford:
Jesse was very friendly and worked hard to find the exact vehicle and options we were looking for. We felt like our time was well spent at the dealership. Paperwork got signed really fast and we are very happy customers!

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landartist
3/7/2012 1:53:28 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Castrucci

My Review of Mike Castrucci Ford:
Bobby was extremely helpful in the purchase of our new Ford F-550 and we would definitely purchase from him again. They were able to order in exactly what we wanted, have it outfitted for our needs, and beat other prices we had gotten.

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tonyah
3/7/2012 11:13:30 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Castrucci

My Review of Mike Castrucci Ford:
Very professional and went over and beyond! Simplified the car buying process and took the time to clearly explain the options. Highly recommend Castrucci Ford!

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Will Reid
3/7/2012 11:08:27 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Smith and Booby Castrucci

My Review of Mike Castrucci Ford:
I went to Castrucci because of Brian Smith. He set me up with Bobby. Between the two of them I received the best service I could have hoped for. Their service dept is awesome as well!

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tomcstaab
3/7/2012 10:30:33 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Castrucci, Jim Turner

My Review of Mike Castrucci Ford:
Huge selection, great price, super friendly people. Go way beyond expectations. Have not had to take either new car in for service yet. 2012 Escape and Fusion. Great cars, just hope I am not sorry for not waiting with the 2013's being all new on both of these lines. I don't believe I could have got the same deals as the 2012's.

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jungkunz99
3/7/2012 10:25:03 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Castrucci

My Review of Mike Castrucci Ford:
This dealership always has high quality service, and professionalism. It's great to go to a dealership, where you get the answer your want and service you expect when making a major purchase!

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Roberleebond
3/7/2012 10:14:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Castrucci

My Review of Mike Castrucci Ford:
Excellent company to deal with! I drove past several Ford dealerships to get to this one and it was worth it!
Thank ;you for the great service!

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JRadloff
1/19/2012 7:07:57 AM

Overall Score: 2 Star Rating   2.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Joe Spaw & Chase

My Review of Mike Castrucci Ford:
. I have been a customer since 1992 and have purchased three vehicles from your Milford dealership over the years. I also have sent commercial work to you when I was the Fleet Manager at a local Company.

In February of 2011, I sent my personal truck in to have the oil pan resealed and replace the front crack seal and while we had to take the front of the engine down, to replace the water pump also. Since then I have been back on the following dates related to this job: April 20th 2011, July 21st, 2011, November 26th, 2011, December 29th 2011 (twice), coolant leak January 13th 2012. While all was covered by warranty and I think we all appreciate that, but six attempts for a repair? It is still not correct!

On January 16th I contacted Joe Spaw once again indicating I still have an oil and coolant leak issue. Joe indicated to come on in and we would look at it. On January 17th I confirmed with Joe that I would be in on January 18th between noon and 1PM.
On January 18th I arrived at approximately 12:15PM and waited till a tech was available and we looked over the vehicle. The tech did not say anything to me once I asked what he thought other than he did not know. Joe was there when I arrived but had left. Brandi then came over and told me that the tech does not believe there is a coolant leak and the oil leak was a different issue. Is this the same tech that needed six attempts for the repair? I can understand the oil maybe a different issue. The coolant is pretty obvious that it is leaking and not residual. It leaks once vehicle warms up and if you let idle, you can see it.

While I need to have this repaired, your tech and Joe does not believe there is a problem. Did I mention Joe left and did not look at? Joe seems to not be too interested in the issue (not there – not able to drive or check – his words). I will be taking my vehicle to another repair shop and once again pay. I have contacted the mechanics at the former Company garage and let them know of my experience and they seem concerned about sending vehicles to your location. I will be posting my experience on the following: www.facebook.com , www.linkedin.com , and file a report on www.consumer-action.org

Also on another issue that I filled out regarding the 2011 Ford Escape that we purchased in July of 2011. I had never heard back from anyone on why we had to have the rotors turned by 2,500 miles and why the wheel bearing needed replaced about 6,000 miles? Sounds to me like I should probably get rid of this new vehicle if that has happened in the first six months. What do you think?

I just thought I would let you know what is happening at your location with your name on it. I will be taking my money somewhere else and doing my best to steer people away from your location.

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Reviews 11-20 >>