Having a limited budget, I had visited several other dealers who only wanted to sell me higher priced cars that I could not afford.. I found several cars of interest on line and visited Castrucci in Milford. I had called ahead to make sure the cars of interest were still available and talked to Mark.. He assured me the particular car I had called on had just finished being inspected and detailed and would be waiting for me to test drive when I arrived there..When I arrived Mark was waiting and from then on it was customer service deluxe.. There were a few problems with the car but I was assured they would be taken care of and these were put in writing.. I had a few glitches on my credit report such as co- signing on my granddaughter's college loan, but they took care of working it out.. They stayed well within my budget limits and never tried to oversell me. Mark was so helpful, even arranging the return of my rental car so I could drive my new car home. He called me the following Monday and set up a time to have the issues with my car fixed..I cannot recommend this dealership enough.. From Mark to Rocky to all who helped me with this decision, my heartfelt thanks.. I should mention I am an elderly lady and at no time did they try to take advantage of that fact.. God bless you all...

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I have had terrible expirences in the past when buying cars, Jay made the proccess quick and easy. I shopped several dealers and the price I received at Castrucci wa sby far the best.

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My experience at Mike Castrucci in Milford was easy and enjoyable. I just chose the vehicle I wanted and John Clark and the rest of the employees took care of the rest. I will go back for another vehicle.

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Took Ford Edge in for misfiring and jerking. Castrucci dealership determined it was computer module and vehicle needed new sparkplug wires and battery. We trusted Castrucci and agreed to the service. After the service was completed, the cd-player no longer functioned, the accessory delay did not work correctly and the sun-shield did not operate properly.

Returned for service on items that quit working after they "repaired" the car. The tech stated it was "most likely due to the weather" and the second tech said "it was only a coincidence that it quit working after we worked on the car". Without any further review, they determined it wasn't their fault and we needed a new radio. They proceeded to tell us how much they could sell a new radio to us.

We complained to the customer service rep and she gave us Joe Spaw's cell phone number. I called Joe's number twice and left two voicemails and have yet to receive a callback or response.

Overall there was minimal effort to determine what the issue was and great effort was made to absolve themselves of blame for faulty and poor repair work. The customer service effort was poor and made no attempt at helping the customer.

The original service work created more problems, the response to the new problems was "not our fault" and the customer service was non-responsive to questions and phone calls.

UPDATE:

We finally heard from Joe Spaw. Joe took action to make sure that the issue was resolved and that we were satisified with the results. We were satisified with the resolution of the issue. It's unfortunate that the initial experience was less than stellar. The follow up to resolve the issue balanced out the disappointment with the initial experience.

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Excellent service from Joe Spaw of se rvice dept, once my 10 new cars have been purchased in past!!! Good dealings with Bob and Gary also!!

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Both Dave and Gary were extremely helpful. Gary was very friendly, patient, and able to answer all my questions. Dave ended up actually "sealing the deal" and ensured that all parties involved were very satisfied. Together, they made the arduous task of buying a new car exceptionally easy. I was able to get exactly what I wanted. Bobby Castrucci and the other gentleman behind the desk even bumped in to make me aware that I could get a much better rate when financing.

Bottom line: Everyone I came in contact with at this dealership helped me out big-time and made sure the process went smoothly. They should all be commended for their excellent work. As a first time car-buyer, I was blown away by the service I received and will definitely be returning to them in the future as well as recommend them to my friends, family, and coworkers.

Seriously.

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greg was a great guy. sales mgr was great at getting the price & downpayment to where I needed it to be

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I came in to look - not necessarily to buy. Jay worked with me to get the best pricing and financing on the Escape I was looking for.

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This is the best Ford dealership bar none. I drove all the way from Pittsburgh, Pennsylvania to buy a car from them because they always take care of me. No haggling or hassles. Thanks Ryan and Sean.

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My first trip to Mike Castrucci was AWESOME!! Everyone made me feel like family. No pressure to buy. I would highly recommend you shop at Mike Casstrucci!!!! Thanks to Ryan Egan and Bobby Castrucci!!!!

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