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Mike Erdman Cadillac

Merritt Island, FL

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rated
11 Reviews

445 E Merritt Island Causeway

Merritt Island, FL

32952

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Showing 11 reviews

May 01, 2024

When you know your vehicle and you have a concern about a service visit regarding what damage was or was not done to the vehicle, then after speaking to a service person and they argue with you telling you m More

by Retired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
February 09, 2024

Kudos to Ryan S for the assistance on my Caddy. Came in for oil change and forgot to ask to rotate tires. He quickly called the workman and had it done for me. He also spent time explaining about k More

by lionjtripp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
August 03, 2023

August 2023, Drove my SUV in for repairs and the service was surprisingly dissatisfying. Day 1, it took the service department all day to diagnose the problem and no courtesy phone call explaining the delay More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Aug 07, 2023 -

Mike Erdman Cadillac responded

We appreciate the honest feedback, Ted. We welcome the opportunity to learn from your experience so that we may better serve you in the future. Please reach out to Greg Kyzer, General Manager, at 321-453-2055.

April 29, 2019

Unprofessional service Dropped off my vehicle 22 April to have minor paint work we done. Vehicle still not ready and the Loaner Car they give me was a step down to a Nissan More

by Baz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Harry Moore
September 15, 2018

Mike erdman Cadillac damaged my car I drop my car off at 9 a.m. to repair my fuel pump and me and service adviser walk around my car and there was no damage to my car while i was at deal More

by Bryang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg sales manager and Billy and mr Ball
February 21, 2017

Buyer beware I was looking for a 1-2 yr old Cadillac and found one, test drove it and liked it but a major price difference one price in the window and a much lowe More

by Emayssr@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Terry
January 21, 2017

Beware of Bait & Switch upgrade pricing I am a local Florida resident and called this dealership about some parts for my Cadillac... I was told by a parts person named Paul that a new key f More

by Cadillac owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul , Andy , Vic Sue
October 30, 2015

Sales with friendly service I came in to test drive a Cadillac. I was so impressed with the professionalism that the sales team portrayed, That I purchased my first Cadillac. Aft More

by jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emmit
March 16, 2011

I can only say great things about this service department. Everytime I have taken my CTS for service they have been so accomodating, from seeing I have a car to drive to providing exceptional ser More

by EGarcia136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vicki Finder
March 14, 2011

Vicki is one of the prime reasons why I keep getting cars from Erdman. She has been taking car of my cars for 15 years. They are the closest Cadilac dealership to my house, their prices seem reasonable, and More

by rbaird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vicki Finder
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