Mike Shaw Subaru

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mike Shaw Subaru:
Excellent. I purchased my car from them, and it is the only place I will bring it for service. Friendly, great at tracking maintenance, reminding you of services, and they send excellent deals and discounts via email (i.e., cheap oil changes, free inspections, discounts on labor/parts).

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Mike Shaw Subaru:
All dealer personnel we worked with were friendly, helpful, and knowledgable. We felt they placed their top priority on meeting our needs. They never exerted any pressure on us to buy. Our overall experience was very positive and we would visit this dealership again.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Mike Shaw Subaru:
I've dealt with this dealership for a couple years now and I've had very good experiences with both Sales and Service. Steve has been my salesperson for 3 vehicles over the last couple of years. The finance team has also been very pleasant to work with. They've gone above and beyond to make sure the best deal was reached and provided. Service has also been outstanding for me at this dealership.

I'm not sure why some folks have had a bad experience. I have and will continue to recommend Mike Shaw Subaru and Steve to my friends. Steve has been instrumental in getting us the best deal possible and working with us and Finance to make the experience enjoyable and productive.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Mike Shaw Subaru:
I purchased an 04 STI from Mike Shaw and sadly it was a very big mistake and something that will resinate with me for the rest of my car buying days. The exp was good at first they had the car waiting for me to look at and I dealt with the GM of sales. Conditionaly I agreed to by the car if they fixed the illegal exaust and put in a functional stero. Little did I know that I was buying someones recreational off road rally car. After the car was found to be losing oil faster then gasoline it was brought to my attention the very long list of services the it has been in for. Long story short, be sure to test everything you can think of, check the oil and ask to see the vehicle history before you buy!!! NOT CARFAX, the Subaru of America work history. Watch them input the VIN and see what comes up!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mike Shaw Subaru:
I first met Jerry when I bought my 2006 WRX Imprezza. I bought it off the used lot and the previous owner had aftermarket exhaust on it that was being taken off. After the removal, the car had a bad exhaust leak that I brought to Jerry's attention immediately. I had no appointment but Jerry took me in immediately. Since then, Jerry's been my guy although Nancy is great too. Jerry is a no-nonsense service advisor and will sell only what is needed. Jerry also told me about coupons I was unaware of which helped out huge. I'm in California with my Subie now and there are no good dealers here. The great service and value I got from Jerry and Nancy make me miss Colorado. I would recommend every Subie owner to see Jerry and Nancy. As far as sales goes...typical dealership, but they worked with my pricing. Thanks guys!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Mike Shaw Subaru:
I recently purchased a new car at Mike Shaw Subaru, and the whole experience was pleasant. No “bum rush” when I walked in, just a polite greeting from the same Steve S. whom Tenney was complaining about. Steve S. was completely professional, incredibly knowledgeable, and totally accommodating to our specific needs, I cannot hardly believe anything that this person Tenney is saying about him. After test driving some Ford Escapes at Ford dealer down the road, and dealing with pressure-heavy sales amateurs, it was refreshing to work with someone who really knew what he was talking about. It was because of Steve’s knowledge and professionalism that we bought our 09 Forester there, and in the month’s since then (December 08) he has checked up on us multiple times. This is infinitely better service than I’ve ever received elsewhere.

I have many problems believing what Tenney is complaining about. First of all, your complaint is illogical, no salesman would suddenly go “out on a test drive” when you’re there talking about the price. Secondly, you would never, I don’t care who you are, get the owner Mike Shaw’s personal number, so I doubt you ever called him to find out if he was on vacation or not. Thirdly, if you had cash to buy a car which you probably didn’t, you would probably be smart enough to spell prima donnas correctly, not “pre-madommas” genius. How, pray tell, can you expect to make a sincere comment on an issue when you can’t make sense or even spell correctly?

Go to Mike Shaw, they are great people, and the service is excellent. I have recommended Steve to my friends and they have been equally impressed. Furthermore, do not listen to people like Tenney, they only try to cover up their ineptitude by roasting honest people.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mike Shaw Subaru:
I came into the showroom and received the bums rush from the salesman, Steve S. (avoid him at ALL cost)- until price was discussed. It was at that time he disappeared.

The co-operation from him was non existent. He never made the process pleasant, fun or anything but stressful. When I inquired about the cost of something he was "out of the office" or " out on a test drive" yet after leaving umpteen messages, he NEVER returned them. I, further, called the owner, funny enough they were on vacation, as were the manager's. How very sad that no one wanted to deal with me, as I had cash to buy a car.

How, pray tell, do you run a car dealership - particularly in this very difficult economic climate?

Pre-madomma's are yesteryear.

I would NEVER go back to this dealship, and auggest on one else!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mike Shaw Subaru:
On December 26th 2008, I visited Mike-Shaw Subaru’s lot and I was greeted and assisted by two Mike Shaw employees that promised to price this car as COSTCO car purchase program. I liked the 2009 Subaru Outback 2.5XT limited that I test drove but mistakenly trusted Mike Shaw-Subaru for a respectable car dealer as we negotiated sales price and terms for this new car. One shady thing the salesmen requested that we signed a paper to show our interest into the car when he submitted a price to his boss I should had left.
We basicaally purchased the car on a plain paper.
Was my understanding that your car dealership is listed with the Better Business Burrow and as such I trusted your car dealership to be fair priced on new cars, maintenance service, and establish a good customer dealer relation especially during this hard economic time period.
As I mention before my wife and I liked the 2009 Outback 2.5 XT limited with an MSRP of $34,811, and we settled on $32,950 purchase price, but I was deceived into believing that it was a fair price, and that the salesman would honor the COSTCO car purchase program price as he promised prior of the test drive. You see, when my daughter checked the price for this car at a different dealership one week later the price was $29,219 (she is also interested in the car). The dealer admitted that I overpaied but did not do anything to correct. DO NOT GO TO THIS DEALERSHIP, LACK OF SUPPORT AND INTEGRITY.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Mike Shaw Subaru:
Lied to twice by this dealership. Once on the warranty when I bought the car (I should have known better). They said it covers wear and tear on everything. I asked specifically "so if the clutch goes out, and its from use, its covered?" The "yes" answer prompted me to buy it unfortunately.

Fast forward a couple of years (of descent service, oil changes, etc but nothing special). Then on my 30k mile check low and behold they say my clutch is "slipping badly" and it'll be $1200 to replace. I am told wear and tear isn't covered for this part in the wear and tear warranty. Fair enough, I should have known better than to waste money on a warranty. Since I was NOT having trouble with the clutch I decided to have it checked out by another mechanic. This other mechanic (yes, Subaru certified) inspected the clutch and said there was nothing wrong with it.

Regardless of if there is some wear on the clutch it still functions properly with NO slippage that the mechanic could find. That would have been a $1200 mistake on my part. The trust I had in this dealer is gone. Now, as far as maintenance before this incident, it was descent. If you use them though and they recommend a huge repair on a part you aren't having trouble with, please get a 2nd opinion. It could save you a bundle.

Share on Facebook

Was this review helpful to you? Yes | No