Wife and I went in to start pricing new or several year old outbacks. Keith Traczynski showed us what he had available and worked on getting us a car and payment that I asked for. He did not presure us to buy any car just showed us the pros and cons. We both liked the new car over the used ones and felt it it was what would make us the happiest. Several hours later we drove away with the new car and payments very close to what we asked for. If the service department is as good as Keith we will be very happy for years to come. Dale

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My husband and I made an appointment to come into Mike Shaw Subaru to look at used cars. We brought a Ford to trade in and felt the trade in price was fair. The staff was friendly and professional. We test drove a few vehicles and asked a lot of questions. Shawn and Cliff were able to answer all of them and didn't put any pressure on us. They were knowledgeable, professional and made sure we were getting the information and car that suited our needs. We drove out in a new Forestor and were completely satisfied with our purchase and experience. Marc in finance was equally professional and knowledgeable. I have heard horror stories about walking in and out of dealerships just to get a price or car that is suitable. We didn't deal with this at all. The staff were honest and actually cared that we were satisfied with the service and products. Cliff has called to follow up since and we are happy with our purchase as well as the level of care and service we received from everyone there. I would highly recommend this dealership and will return if I need another car.

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Ryan was great to work with. He provided excellent customer service: timely, straight forward, and easy to speak to. I was happy with my experience at Mike Shaw.

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I have purchased my last 2 cars from Mike Shaw Subaru. A 2006 Outback Sport and my current 2008 Impreza WRX STi. From the first time I walked into Mike Shaw, everyone has always been very friendly and courteous.

During this specific visit, a "Check Engine" light has came on in my STi. I called and spoke to Ryan Smith, who stated that if I stopped by after I got off work he'd read the code for me for free. The code came up as a "System Too Lean" after we looked at this, he asked me a few questions about how the car had been running recently. After the brief discussion he stated that as the car had been running fine, and this can sometimes be caused by a brief bit of gunk on the fuel injectors or some such, that he could clear the message and if it comes back he'd make an appointment to get it looked at further.

Couple days later the light came back, I called him that morning and Ryan was very diligent in working around my schedule to make an appointment and provide me with a loaner. When I dropped my car off Dustin checked me in, as Ryan was caught up on a phone call. I had dealt with Dustin before, and he also has always been very nice and understanding. The problem turned out to be a MAF sensor going bad. They advised to replace it, which they did.

However, they quoted me a price of just the part, not adding the labor onto it. When I picked up my car the honored the quoted price they had provided me and did not charge for the labor.

Mike Shaw is one of the few places I trust with my car when I'm not able to perform what ever maintenance needs to be done.

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We were waiting for the release of the 2013 Subaru Outback. We visited this dealership to see the new model. We were impressed by Jose's professionalism in answering all of our questions and we felt no pressure in buying our car that day. My husband and I discussed it and decided that we would definitely buy our car from Jose that day.

Everyone was very friendly. We agreed on a price and everything went very smoothly. We brought our car back for the clearcoat bra and tinted windows. That was also done very quickly.

I think I was most impressed by the way they contacted me after the sale. I had an email from the Sales Manager thanking me for my business and to contact him if I had any questions or problems. Jose called me a few days after my purchase to see if I had any questions and if I was happy with the purchase. I also received a thank you card from Jose later that week.

I feel that Mike Shaw Subaru wants you to be happy with your purchase so that you will come back and buy from them again, or, to recommend someone else to them. Which, I will definitely do.

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Bought my 2012 Subaru at Mike Shaw.

The reason I came back to Mike Shaw was Peter Seabrook. I have worked with Peter twice now.

He does not try to BS me. (Can't really think of a more PC way to say that.)
Not pushy.
Worked with me in my price range but made sure to show me some other items I might be interested in.

As far as servicing, I do not always make it there for oil changes as there is somewhere closer to the house. But I do I love coming to Mike Shaw for service because of the service, the facility, and the Wifi. When I come for service, I can log into my office PC and work while waiting. BIG PLUS for us computer geeks. Also, Kathy Nerka is more than helpful.

In fact, everyone there is always helpful.

My wife will be wanting a new car sooner rather than later, and we will be coming back to see Peter when she is ready.

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This was by far the best car buying experience I have ever had. When we arrived Dan and Beverly greeted us as friends. During the test drive Beverly answered all our questions and provided valuable information about the car but was never pushy.

We noticed a little blemish on the dash and Dan quickly had it cleaned up while we watched so we would know it was minor. It turned out to be a little chalk.

Edgar handled our paperwork and warranty information. He was professional, friendly, and well informed, as was everyone we dealt with.

Because we got to the dealership late it was after closing time before we left. Even so, Doug took the time to answer any and all of our questions while he walked us through the navigation system.

We are very happy with the Outback we bought but we will always go back to Mike Shaw Subaru because of the staff.

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Recently traded a late model BMW sedan for a 2012 Outback Limited 2.5i, Silver/Black. Great experience overall, ended up leasing after Phil's suggestions. Ask about the pre-paid maintenance & oil changes - really cost effective if you're close to a dealership.

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Inquired about a used VW. Salesperson Peter Seabrook (sp?) kept going into a glass room a chatting sports with a bunch of other losers, wasting my time, then came out to tell me that they couldn't budge on their asking price. He kept saying "the sales manager said...blah" so I asked to speak to the sale manager. Peter said "No, the sales manager has too many important things to do." Watching football from the looks of it. So Peter refused to pass me along to the management. And then he said "Either you have the money and you want the car, or you don't." I hope Mike Shaw himself reads this review and calls me. I have much more to say. I can't believe the poor customer service skills here. I had the money and bought the car against every fiber of my judgement. The car is for my daughter and that is the only reason I went through with the deal. However, if the car had been for me, I would have passed. Mike Shaw doesn't care about customers buying used cars, especially non-subaru. They all have terrible attitudes. I would advise people to avoid this place. I will never, ever in a million years even glance at their lot again. I recommend Boulder Nissan where the service is outstanding.

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I was impressed at how this dealership LISTENED to what I needed! They did a great job at explaining some things to me without trying to steer me into something I didn't want. I not only have a great vehicle, but I have a better understanding of how it all works! Thanks Cliff S. for making me feel like a true VIP!

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