Mile One Herb Gordon Volvo

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
This is the second car my husband and I have purchased from Herb Gordon. I researched the car on the internet and contacted Herb Gordon by email. The response was immediate and I was in the showroom in two days to test drive the car I wanted. Brian was able to find an almost identical car to the one I had designed and had it delivered expediently. All the personnel at Herb Gordon are friendly and efficient. I am very pleased with the product and the service and would recommend this dealership to everyone.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
Herb Gordon Volvo was definitely my best dealership experience. I live in Annapolis, Md and visited the local dealership, but it didn't have much of a car selection. We called Herb Gordon, told them what I wanted, and along with a great sales team headed by Alan Hannon, not only did I purchase a car, but so did a friend of mine. They are extremely knowledgeable about the cars and strive to make sure your experience is truly the best. I highly recommend Herb Gordon Volvo and all of their professional team. I not only love my new car, but I also really enjoyed the whole buying experience from Herb Gordon Volvo. They truly are all about the customer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
Buying or Leasing a Car is usually as much fun as going to the dentist. The people at Herb Gordon Volvo dont do it that way. They are fair, honest, and dont give you the hard sell.

I went to the dealership because someone had recommended Ed Sarecky to me. He runs the Volvo dealership and he could not have been easier to deal with. I didn't know if I wanted an SUV or a Sedan, to lease or to buy. Ed sat down with me and explained the pros and cons of both and I ended up getting a great deal on a S80 Sedan. We also talked about different cars and dealerships and Ed was very honest and not pushy about giving me his opinion......

After we decided to get the S80 he then put me through to Kelly Rogers who drew up the lease and made the process very easy. I love the car even though it has about 70 gadgets I haven't figured out yet.

I would recommend Herb Gordon Volvo to anyone and specifically Ed Sarecky. He made the entire process not only tolerable, but actually enjoyable.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
I found the car on the internet, did the research, went for a test drive elsewhere), asked for bids, and got the best bid from Herb Gordon, also the closest dealer. I decided on options and a price I'd take without haggling and went to the dealer.

I was treated well from the get-go. When Brian Thomas, the salesman, needed to help another customer finish a delivery, the manager Allan Hannon, stepped in. Without being pushy, he assessed my preferences, made recommendations that made sense as to my choices in options, and wrote the deal for his salesman. I made an offer, we haggled in a friendly way, and I wound up with almost the price I pre-decided to take without haggle. The car was special ordered, and the manager made every effort to let me know where the car was as it went through the build and delivery process. The manager had a chance to get an immediate build slot, but I had not made a final decision on a particular option. He took his best guess, and, at his risk, ordered the car. He guessed right, and as a result I got the car several weeks faster.

During the build and delivery period, I was never put off on any request, and I could talk with either the salesman or the manager. The staff worked well together and supported each other. Additional accessories were added at invoice cost while the car was being built and shipped, and financing was arranged at significantly better terms than I could get anywhere else, even with excellent credit. I was never pressured, period. I was never offered products or options that did not make sense from my own financial or personal use standpoint.

I don't know what could have been done better.

I'm happy to recommend this dealership for sales. I must admit that I hope to have to wait a long time to find out about the quality of the service department. I expect that it will live up to the same standards.


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
What a wonderful experience from the team at Herb Gordon! I was looking for a Volvo at an agressive price point and was unable to find one after several months of searching. I went to Herb Gordon expecting to lease. Brian suggested a car that I felt would be a compromise but as Kelly Rogers and I looked at it and dialogued what I was compromising, I realized that the compromises were very manageable. Brian closed the transaction. I need to recognize the professionalism of Kelly. I honestly don't think I would own this car if it weren't for the time and approach she used. She just sat with me in the car as I worked through if that particular car was the right fit for me. Her calm and through approach is what sold me that car. Brian was friendly and full of positive energy which broke some of the nervousness of a big purchase. When Brian became distracted, Ed Sarecky spent time with me in conversation about Volvo. This was nice not to be left alone. But the icing in the cake was when I returned for service on a scheduled day and my appointment hadn't been made. Once Alan Hanon got wind of this, he bolted into action. Never a question for me, he just solved the problem by scheduling my car, by getting me a loaner even when they were out, and by stepping me through the entire process personally. When I returned, he took over 45 minutes of his time to step through the features of my 'bare basic' car with the attention and focus as though I purchased the most expensive car in the lot. He made me feel that I was the most important customer he had. I've been in sales and understand the value of customer satisfaction. But, Alan and Kelly went well beyond and exceeded my expectations. I couldn't have had a more positive experience. This is the first Volvo I have owned, I don't think I will ever drive another brand. I live in a large community and have shared my experience with multiple neighbors. I will recommend Herb Gordon and Alan to everyone anyone looking for a car. As my teenagers begin to drive and assume my XC90, I've got my eye on that convertible! Thank you for the wonderful customer service!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
I have purchased a used car and traded in my old one. I was very pleased with the professional treatment and expertise of the sales staff. I experienced an outstanding service and all of my requests where handled in a timely manner. I also get my car serviced at Herb Gordon Volvo and had so far only good experiences. I have already recommended Herb Gordon Volvo to a bunch of people because you can truly say you are getting the best deal and service for your money.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
I've been a long term customer with Herb Gordon Volvo and each time the sales staff has been stellar. Every person I've worked with has been knowledgeable, professional and extremely helpful with anything ranging from car selection to maintenance and repairs. I've sent numerous friends and family to Herb Gordon and they have all had a similar experience. The staff clearly cares about the customer and they show a strong motivation to make car buying a fun and positive experience.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mile One Herb Gordon Volvo:
This is the 3rd Volvo I have purchased from here. I get my service done here too. I have never had a bad experience. Though I wish I could say that when I bought my Chevy truck last month, but that's another comment. Brian was great to work with, he answered all of my questions in email and I was in and out of the dealer in about 30 minutes. I think that was the fastest so far. But then again, I knew exactly what I wanted and found the exact S80 I wanted on their website. I'm sure I'll be back again after the lease expires on this one.

Mike

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