MileOne Herb Gordon Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Melson

My Review of MileOne Herb Gordon Subaru:
I just came from a terrible Mitsubihsi dealership with little attention to me. And then I met Dave and he was honest about the features, the price, the sale. I was amazed by how much attention he gives to what I want for a price. He really did care and I love it.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow

My Review of MileOne Herb Gordon Subaru:
Great dealership. Everyone involved was very helpful in my purchase. They did not initially have what I needed, but they were able to find something that was perfect for me. Very helpful when I called with multiple questions. Made it easy during the entire process.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Bulow

My Review of MileOne Herb Gordon Subaru:
Top notch experience. Charles responded to my email request in a professional manner. Had a pleasant conversation with him over the phone to clarify the details. Showed up to the dealership and everything was as we discussed. He had the vehicle ready for us to test drive when we arrived. He was not pushy and was extremely knowledgeable about his product. He explained that their focus was on customer service and it showed. Great prices. We were in and out in a few hours. We had a great experience and would recommend this dealer to our family and friends.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow

My Review of MileOne Herb Gordon Subaru:
Great experience overall. I conducted the majority of this sale through the internet and worked with several dealers. Herb Gordon got me the best price on my 2010 Outback with the options I wanted. Jason Withrow was my sales consultant and did a great job of keeping me informed. It was a no pressure sales effort and they won my business by giving me the best value and experience. My deal closing went smoothly with Lee and there was no pressure to take additional options or coverages that I did not want.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow and Eric

My Review of MileOne Herb Gordon Subaru:
I recently purchased a 2010 Subaru Outback. I was very pleased with the total sales experience. My salesman, Jason Withrow, was very knowledgeable, friendly, accomodating and not pushy.

Jason searched for the car I wanted, tracked its delivery and made the transaction relatively painless.

Eric handled the closing efficiently, quickly and was very friendly.

I will recommend this dealer 100% to anyone looking for a Subaru.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow and Eric

My Review of MileOne Herb Gordon Subaru:
Jason was very HONEST, friendly and responsive to all my questions. I spoke to many different sales people at many different Subaru dealerships in the DC metro area, and Jason was the best salesman I spoke to.

I could tell that he wasn't trying to rip me off or screw me over. Eric, the financial manager, was super nice and knowledgeable as well. I would recommend Herb Gordon to anyone.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow and his boss

My Review of MileOne Herb Gordon Subaru:
Subaru cars are made by a very reputable company that is in 4X4/AWD business for quite sometime. The top notch quality of the products by itself will sell regardless of location but the major differences are the dealership that sells them. Jason Withrow and his boss behind the glass enclosed room from Herb Gordon Subaru had given me and my spouse the most appreciable customer service and a very pleasant overall buying experience compared to our past 10 auto purchases and during our most recent visits to other local Subaru dealerships within Baltimore/Washington DC area. His product knowledge is beyond reproach; salesmanship skills and ability to gain our trust as an honest broker is incomparable. In addition, Jason also worked the dealer sales pricing that nailed our decision to buy the car from him.

I am recommending his excellent services to my son and daughter who are also looking at Subaru cars.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow

My Review of MileOne Herb Gordon Subaru:
RE: Customer Service, Friendliness and Overall experience: I am not patient with salespeople. I put off buying a new car, in part, because I did not want to deal with the hassle. When my mechanic told me, Miss Audrey, I think it's time for you to get a new car, I knew I couldn't put it off. I talked to Jason on the phone and, with his team, organized the whole transaction and had all the paperwork prepared for me to sign a few documents and drive away with the car with its permanent plates and all. He was very pleasant and - if he thought I was quirky - did not let on. How fortunate you were to find him and have the presence of mind to realize what an asset he would be. That is why I gave a 5 for these 3.

RE: Price and Quality of Work -
$300 over invoice. That is fine for me! Quality of Work - the car was spotless, the final plates were on the car and the doggie separator were installed at the time they told me the car was ready. That is why I gave a 5 for these.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Bulow

My Review of MileOne Herb Gordon Subaru:
Charles and the whole team at Herb Gordon Suburu were fantastic. We went in to purchase a new car using Cash for Clunkers. They worked out all the details and made the process as painless as possible. They kept us informed every step of the way. There were no surprise charges added to our invoice, even though we used our bank's car buying program and financing. They didn't try to "upsell" us or push us into using their services for financing. There were a couple of minor issues with the car, which they caught and made right for us, without us asking. AND, they told us that they'd found the issues, rather than keeping us in the dark. Overall, we had an excellent experience with them.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Withrow and Eric Lendrum

My Review of MileOne Herb Gordon Subaru:
I am a first-time new car buyer and I spent a few months researching the cars that I was interested in before going out to test drive the final few that made the cut (in fact, Subaru wasn't even on that list initially, but the car handling and customer service at the dealership changed my mind).

I was very comfortable with my salesperson, Jason, immediately as I got the sense that he truly believed in the product. Jason was knowledgeable about all of the features of the car and was able to answer all of the questions I asked (and a few I didn't). Eric did a great job explaining the financing terms and reviewing my options when we got to that phase of negotiations (which I was very concerned about as a first-timer).

The entire team was very patient and understanding with multiple test drives and questions. There were a number of instances where they took the initiative to make the extra efforts - both big and small - that make the difference between a good and a poor experience.

Overall, I would highly recommend Herb Gordon Subaru to other consumers.

Share on Facebook

Was this review helpful to you? Yes | No