MileOne Herb Gordon Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Justine Matthews, Eric Lendrum

My Review of MileOne Herb Gordon Subaru:
I have been shopping for a new car for months now. I thought I had it all picked out and knew exactly what I wanted in a new Honda. I stopped in to Herb Gordon Subaru on a whim and immediately impressed with how much they knew about their vehicles. Justine was extremely informative and the finance part was really easy too. Eric answered all my questions about warranties and maintenance and even showed me how valuable a service plan can be with ever-rising service costs.

Over all, the people at Herb Gordon were the friendliest people I have met in a dealership and made the entire process very simple and laid-back. I have already recommended to my family to visit Herb Gordon before they buy any other vehicles because they don't just sell their cars, they love them and own them as well.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Ritchie

My Review of MileOne Herb Gordon Subaru:
I purchased a 2009 Forester. My Sales Representative was John Ritchie. Before purchasing I had shopped several other Subaru Dealerships. The moment we were greeted I was confident we had finally found a knowledgeable and professional automotive specialist. Mr. Ritchie quickly helped me find the exact car I was looking for. The price was actually lower than I expected. Mr. Ritchie Explained that there are about 15 dealers within a 50 mile radius of Herb Gordon Subaru. Herb Gordon is the number one Volume Subaru Dealer in Maryland. Simply stated you do not achieve that distinction unless you are knowledgeable, profession and competitive. He is absolutely correct.

The entire process took less then two hours. Everyone we encountered was friendly, Courteous and professional. I would definitely purchase at Herb Gordon Subaru again!

I love my New Forester.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lakshman Sukar

My Review of MileOne Herb Gordon Subaru:
Lakshman was great to work with. The level of customer service was fantastic. It was not only Lakshman but the whole sales team helped. The car I wanted just arrived and within minutes everyone jumped into action and took the car to get the options I wanted installed. By the time I finished in the office getting my paperwork completed the car was back cleaned and a full tank of gas. What amazed me was that others not involved in my deal got involved just to help out. That is what I call great teamwork.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Eric

My Review of MileOne Herb Gordon Subaru:
Herb Gordon was able to find the exact Forester I wanted, no unwanted options. The sales process was so smooth and easy. The finance department was also impressive, the lease choices were very clear. We were in and out of the dealership quickly which is always a plus when you have a 5 year old with you. I look forward to doing business with them again!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Hanscom, Shawn

My Review of MileOne Herb Gordon Subaru:
I was very impressed by the good service at Herb Gordon Subaru.
My Forester was just barely over its 50,000 mile drive train warranty when the engine started to sound bad; I had previously had this same problem worked on at a different dealership in the city where I used to live. Now a major repair was called for; Ken Hanscom took the issue to Subaru, and they agreed that the repair would be covered under the warranty, even though strictly speaking they didn't have to. That spoke very well for Herb Gordon and for Suburu itself.
Then a few days later I was back at Herb Gordon, because I was still hearing an odd noise; Shawn and I drove around the block and of course the noise couldn't be heard, but he took my story seriously, looked over the car and tightened up some things, and the noise is gone. Once again I was not charged. Shawn's approach was conscientious and skillful, and again Ken Hanscom was going out of his way to give excellent service.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Roy, Lakshman Sukar, and Kelly Rogers-Hale

My Review of MileOne Herb Gordon Subaru:
This dealership was fantastic, Michael Roy, Lakshman Sukar and Kelly Rogers-Hale were all such a pleasure to work with. There were no horrible sales tactics, no pressure, no haggling back and forth just a great straight forward experience. I got the car I wanted for the price I wanted. They even fed me pizza and coffee because I hadn't eaten before I came. The process was very quick and easy from the first moment I walked in the door all the way to the finance department. And after hearing horror stories from friends at other dealerships I was relieved that my experience wasn't another horror story to tell. I would definitely recommend Herb Gordon Suburu, actually I have already told my friends all about them. And I love my car, so I'll be back again.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Roy, Lakshman Sukar, and Kelly Rogers-Hale

My Review of MileOne Herb Gordon Subaru:
This dealership was fantastic, what an easy experience. Michael Roy, Lakshman Sukar and Kelly Rogers-Hale were all so professional and friendly. Go games, no bizare sales tactics, and absolutely so pressure. I was made to feel so comfortable and after hearing so many horror stories of what can happen when buying a car, I was relieved that I didn't experience any of that with my sales people or while in finance. They even fed me I was so hungry. And I was in and out much quicker then I thought I would be. I would definitely recommend Herb Gordon Suburu to all my friends, actually I already have.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: John Ritchie and Kelly Rogers

My Review of MileOne Herb Gordon Subaru:
I was able to find the exact subaru I was looking for on Herb Gordon's Subaru website. After speaking to John Ritchie in sales on the phone I soon after came to the dealership to purchase my new subaru. My car purchase went so smoothly thanks to John Ritchie and Kelly Rogers who were extremely pleasant and attentive to be with.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Lendrum

My Review of MileOne Herb Gordon Subaru:
Reading and hearing stories of mistreatment of a customer by a salesmen I was nervous going to purchase my first new car on my own. I found this dealer online and it was the first place I visited. I am extremely luck to have done so. They didn't play any number games, no harsh sales tactics, it was simply we love these cars and we want you to love them too. I would recommend anybody who is looking for a new subaru to please visit this dealer!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Schildt, Jr.

My Review of MileOne Herb Gordon Subaru:
To my dismay, my Subaru Forester went in for two head cylinder gasket failures. Mike Schildt handled my case to my full satisfaction. I commend him for his positive and helpful attitude and his professional work ethic. I highly recommend the Herb Gordon dealership, and I would definitely purchase another car with this dealership.

Thank you,
Kg

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