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Herb Gordon Subaru
Silver Spring, MD
1,474 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,474 reviews
May 10, 2024
On a busy day I got a flat tire and they were able to fit me in even without being a regular customer. They provided me items that I should get done and it was sent to my cell phone which made that super eas me in even without being a regular customer. They provided me items that I should get done and it was sent to my cell phone which made that super easy to look over. Any concerns I had they addressed and I left feeling confident that they addressed my tire concern. I will be back for sure! More
by michelle_lenart0330
Employees Worked With
Helpful May 09, 2024
As always, it is a pleasure working with Vitaly Khlebnikov! He understood the issue and worked to get a quick resolution. I am so happy to have a service advisor who understands the importance of k Khlebnikov! He understood the issue and worked to get a quick resolution. I am so happy to have a service advisor who understands the importance of keeping my vehicle in tip top shape! As always, thank you Vitaly! More
by RacerX
Employees Worked With
May 09, 2024
Amazing team. Always grateful for the service department, especially Vitaliy. He always goes the extra mile to make sure my car is taken care of. Always grateful for the service department, especially Vitaliy. He always goes the extra mile to make sure my car is taken care of. More
by Nothanks
Employees Worked With
May 03, 2024
Vitality was very professional and I appreciated his kindness. He met my needs. Thanks for your service kindness. He met my needs. Thanks for your service More
by theraphy201
Employees Worked With
May 01, 2024
Staff is friendly and kind. They listen and get the job done right. Service staff is exceptional. They listen and get the job done right. Service staff is exceptional. More
by sueh
Employees Worked With
April 30, 2024
I have had my Subaru Legacy serviced at Herb Gordon on a regular basis. Excellent results since day 1. regular basis. Excellent results since day 1. More
by sosnowsk
Employees Worked With
April 26, 2024
I got my Ascent 2019 here and getting sevice since then. They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. T They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. They took care of my concerns, Luis was respectful. However, when it comes to the payment I forgot my card at home and asked them if I can pay with phone pay ( google pay or Samsung pay) and Older Adult woman(Shirt trimmed hair)- Tried to look her name but the didn't have any badge, told me "Not everybody has apple pay" and gave me a look( The look kinda says you are stupid). I thought about telling her not everybodys carries card around too, but I told her it's not Apple pay. While she wa saying that, Kimberly , another cashier, came in and emailed me the link to pay. I paid and left the dealership. It would be great if they update their payment system to tap as well as phone pay. More
by NUH M
Employees Worked With
April 18, 2024
Mike Sarecky provided my mom and I exceptional service and dedication to finding us EXACTLY what we want. Our car-buying experience was nothing short of extraordinary, all thanks to Mike's unwavering comm and dedication to finding us EXACTLY what we want. Our car-buying experience was nothing short of extraordinary, all thanks to Mike's unwavering commitment to customer satisfaction. This was our second Subaru purchase and the experience was unparalleled. We had our hearts set on a specific car, and Mike wasted no time in making it a reality. Within hours of leaving the dealership, he worked tirelessly to procure the exact vehicle we wanted. What truly sets Mike apart is his proactive approach and willingness to go above and beyond. Despite it being late on a Friday evening, he arranged a trade-in with a nearby dealership, ensuring that we could drive home our dream car the very next morning. Thanks to Mike Sarecky and Herb Gordon Subaru, our car-buying experience exceeded all expectations! More
by ssuzuki6
April 18, 2024
I cannot express enough gratitude for the exceptional service provided by Kevin Nunez at Herb Gordon Subaru. From the moment we stepped into the dealership, Kevin's professionalism and dedication was evi service provided by Kevin Nunez at Herb Gordon Subaru. From the moment we stepped into the dealership, Kevin's professionalism and dedication was evident. We had a specific car in mind, and Kevin went above and beyond to ensure we drove away in EXACTLY what we wanted. What truly impressed us was Kevin's efficiency. Within hours of leaving the dealership, he had secured the exact car we desired. Not only that, but he also arranged for us to be taken to the rental car return so we could smoothly transition to our new Subaru. This level of attention to detail and customer care is unparalleled. Throughout the purchasing process, Kevin patiently walked us through each step, ensuring transparency and clarity at every turn. It's rare to find someone who genuinely cares about their customers' needs and goes to such great lengths to meet them. Thanks to Kevin Nunez and Subaru, our car-buying experience was not only STRESS-FREE but truly enjoyable. I wholeheartedly recommend Kevin and this dealership to anyone in search of EXCEPTIONAL CUSTOMER SERVICE and a seamless purchasing process. They have earned our families loyalty for life! More
by ssuzuki6
April 13, 2024
Vitaliy was wonderful as always. Excellent customer service. I am very happy with Herb Gordon and it'service. Keep up the great work. Thank you Vitaliy for great customer service. I Excellent customer service. I am very happy with Herb Gordon and it'service. Keep up the great work. Thank you Vitaliy for great customer service. I think he should nominated for star award again and again. More
by fsohrabi
Employees Worked With
