About Milham Ford Toyota Scion
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Milham Ford Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Milham Ford Toyota Scion
Milham Ford Toyota Scion and Pre-Owned is a Full Service automotive retailer in the Lehigh Valley, PA. We have been servicing the Lehigh Valley for over 40 years with the best in sales and service. Now with our Service Department operating 24 hours a day, Monday through Saturday, we can adjust to your schedule; no matter what it is!
Please read our reviews to see why people choose to do business with Milham. Don't take our word for it, take the public's!
http://www.MILHAM.com
gstrause
5/21/2012 8:42:08 AM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Shante DeLoache,
Joe Hooven
My Review of Milham Ford Toyota Scion:
I was in the market for a new SUV, I have been shopping around at other dealerships, I'm not good with high pressure sales and tactics - I usually just walk away. This was my first experience with Milham and I must say it has been great. I Like the no haggle policy, the price is the price - It didn't take an hour to get to the bottom line and their trade offer was more than I expected, win - win for both of us. Shante and Joe presented me with all my options and choices, made the entire process easy - I would recommend them to anyone I know in the market for a new car.
Glenn Strause
"New Toyota Owner"
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Response from: Milham Ford Toyota Scion
Added: 5/21/2012 3:04:54 PM
Thanks for this great review, Glenn! We're glad you felt comfortable at our dealership and received a deal on your trade in that you thought was fair. Please think of us in the future if there is anything else we can do for you. Don't forget to follow us on Facebook and Twitter to stay informed of all our future service deals and specials.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
rachelu27
5/18/2012 4:48:00 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kevin Acevedo,
Jim Kleinschrodt,
James Schramko
My Review of Milham Ford Toyota Scion:
My lease was about to be up for my 2010 Toyota Corolla and so I simply went into browse at possibilities for once I had to turn my Corolla in. I especially went back to this dealer because my interaction with Jim K (when leasing my Corolla) was fantastic!
Unforunately, Jim was not available. But after learning that they work as a team I was introduced to one of Jim's team memembers- Kevin. I had been looking at a Ford Focus because I really wanted a hatchback. I learned Kevin was the "ford expert" on his team and so he took me out to test drive the car. He was very knowledgeable about the car and was very easy to talk to. After returning to the dealership to look at numbers, etc- mid way through paperwork I excused myself to use the restroom and on my way back a Scion TC caught my eye. Kevin notcied this right away and his boss James came over to tell me more about it. I've always wanted a Scion TC but didn't think it was practical for my needs. However, Kevin stopped the Focus paperwork and insisted that we take a scion out if that's really want I liked. So, off we went!
In the end, I went with the Scion TC (the car I've been drooling over- even since before I got the Corolla!). Kevin may be the "ford expert" of his team- but he had aboslutely no issues in explaining and answering my questions about the Scion.
He was even kind enough to send me my EZ pass back after I accidentally left in my Corolla.
Once again, my experience at Dick Milham was fantastic. James was great to work with when it came time to deal with the 'numbers game'. Kevin was absolutely fantastic- especailly since didn't make me feel awful for changingin my mind after he was almost completely done with the Focus Paperwrok! and Jim, although I didn't interact with him much this time, was warm and welcoming and was genuinely happy to see me again!
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Response from: Milham Ford Toyota Scion
Added: 5/21/2012 3:00:38 PM
Congratulations on your new Scion! We're glad our members were able to work as a team to get you the car you wanted. We try our best to get each person that enters our dealership the vehicle they feel is best for them. We hope you continue to think of us for all your future automobile needs.
Don't forget to follow us on Facebook and Twitter to stay informed about future specials and service deals we'll be having.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
tbrigalia
5/10/2012 12:05:33 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kevin Acevedo
My Review of Milham Ford Toyota Scion:
I had been driving a run down 2000 Dodge Neon and decided that it was finally time to get a vehicle that was reliable for my family’s transportation needs. Kevin did a fantastic job at suggesting the 2005 Toyota Matrix and by the time the test drive was over, I was sold on this car. Not only was Kevin able to find me a nice, family efficient vehicle, he also was able to get it down to a really affordable monthly payment. He was not only very friendly to me but to my wife and children as well. Offering coloring books to the children and beverages to keep us entertained while the paperwork was being processed. I believe Kevin’s involvement had a direct influence as to why this car buying experience has been my best thus far.
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Response from: Milham Ford Toyota Scion
Added: 5/10/2012 12:23:56 PM
Congratulations on your new Toyota Matrix! Thank you for coming into our dealership to purchase your new car. We're pleased Kevin was such a great help to you and your family when purchasing your new car. We know that sometimes car shopping can be difficult but we're happy you had such a good experience at our dealership. Please let us know if there is anything else we can do for you in the future. Don't forget to follow us on Facebook and Twitter to stay informed about future deals we'll be having.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
kkochanski
5/10/2012 11:01:28 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kevin Acevedo
My Review of Milham Ford Toyota Scion:
We were in a sticky situation with a nice, but way too small for our family, used Toyota Corolla that we purchasd through Milham 2 years ago. With a balance remaining we didn't have money to put down but clearly needed a bigger car that was more family friendly. We weren't sure what would work for our price range, size, and credit but we were FORTUNATE enough to get hooked up with Kevin. Not only did he steer us in the right direction of an INCREDIBLE deal on a barely used Dodge Journey but he worked extremely hard to make the deal happen. He came in on his day off to check on the paperwork and the financial end of the deal. He supplied us with an offer for a 100,000 mile warranty that put our mind more at ease for purchasing the Journey. In the end he was not only a FANTASTIC salesman but a very nice person. She was sweet to our two children (that we drug along with us). He was personable with them, offered them drinks at his own expense, gave them coloring books and crayons. Kevin, and this dealership, will make your deal happen, they are family friendly and we plan on coming back for YEARS TO COME!! Thank you so much!!!!!
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Response from: Milham Ford Toyota Scion
Added: 5/10/2012 12:17:41 PM
Thank you so much for sharing your experience at our dealership. Kevin is a great member of our sales team that genuinely cares about all his customers. We try to have an environment where everyone is at ease and we're glad you saw that. If there is anything else we can do for you, please let us know. Don't forget to follow us on Facebook and Twitter to stay informed of service deals we'll be having in the future.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
20jackie12
4/28/2012 11:22:57 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jackie McQuiston
My Review of Milham Ford Toyota Scion:
Jackie was very helpful and knowledgeable in helping to select the car we had researched on the internet. She also made sure that we also got all the dealer's and manufacturer's discounts available at this time.
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Response from: Milham Ford Toyota Scion
Added: 4/30/2012 12:19:33 PM
Congratulations on your new car! We're pleased to hear that Jackie was accommodating to you and was very helpful during your new car purchasing process. We know that getting a new vehicle isn't always the easiest process, so we're glad that you enjoyed your time in our dealership. If there's anything else we can do for you, please feel free to stop in and let us know. Don't forget to follow us on Facebook and Twitter.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
AvalonJJ135
4/20/2012 6:52:09 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Shante DeLoache
My Review of Milham Ford Toyota Scion:
I had a great experience at Milham; in fact my best ever at a car dealership. I appreciate their no haggle technique. I went in on the first night not intending to buy and was shocked that their Milham value price was less than what other websites said I should pay for the car. I almost bought that night. When it did come time to buy, I came in with a good interest rate from one lender and I expected Toyota to match it. In fact they came a quarter point below it.
Shante' was wonderful to work with. She was able to find the exact car I wanted and delivered it a week sooner than expected. She answered all of my questions, was very organized with the paperwork, and took the extra step of contacting my insurance company to get the car added, knowing I would be picking up the car at a time when the insurance agency would be closed. Overall, she made my car experience stress free and actually fun. She has a great personality!
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Response from: Milham Ford Toyota Scion
Added: 4/20/2012 2:58:38 PM
Congratulations on your new car! The great experience you had at our dealership is the same we strive to give all of our customers. Shante is a great member of our sales team, always willing to go the extra mile for anyone she's helping. We appreciate your business and hope that you continue to think of Milham Ford Toyota Scion for all of your future automobile needs. Don't forget to follow us on Facebook and Twitter.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
Kziegenfus
4/19/2012 9:16:59 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Joe Devereaux
My Review of Milham Ford Toyota Scion:
I had been car shopping for awhile with a limited monthly budget. Joe worked with me to find a car that I actually wanted that I would also be able to afford. He made me feel comfortable throughout the whole process. At Milham I truly felt like I was at home. I would recommend this dealership to anyone looking for a vehicle without the hassle. Thank you Joe and Milham! I look forward to making all my future car purchases from you!
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Response from: Milham Ford Toyota Scion
Added: 4/20/2012 2:52:23 PM
Thank you so much for taking time to write this great review! We're glad that we were able to work with you to find a car that you could afford on your budget. We strive to provide our customers with a comfortable environment because we know that car buying can be stressful at times. Stop in again to say hello anytime. Don't forget to follow us on Facebook and Twitter.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
RZedar
4/18/2012 9:05:21 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Joe Devereaux
My Review of Milham Ford Toyota Scion:
Joe was extremely helpful and recommended the right car for our needs. He was friendly and made the sales experience painless. I would recommend him to anyone looking to buy a car.
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Response from: Milham Ford Toyota Scion
Added: 4/19/2012 1:11:36 PM
Thank you for taking time to write this great review! Joe is a great sales team member and we're pleased that he was helpful to you. We strive to make every vehicle transaction as easy as possible and we're glad that you were able to experience this firsthand. Please remember us in the future for all your automotive needs. Don't forget to follow us on Facebook and Twitter.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
bluehaha
3/28/2012 5:41:49 PM
Overall Score: 
2.5
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: na
My Review of Milham Ford Toyota Scion:
They told be about their new "no haggle" policy, and then gave me their quote. If you don't like to negotiate for car prices, and enjoy paying $1000s of dollars more than you need to for that privilege, than Milham is the place for you! Their "no haggle" quote was $2,000 higher than my best price for a new Highlander. In fact, their price was almost the HIGHEST (one other dealer was $6 higher). Do yourself a favor, call around to other dealers--you don't even need to negotiate. Just ask for a quote. I guaranty you will save yourself money--and maybe ALOT OF MONEY!
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Response from: Milham Ford Toyota Scion
Added: 4/13/2012 2:26:56 PM
Bluehaha,
Thank you for taking time out of your day to share your experience at Milham. I would like to apologize that you were not completely satisfied with our "negotiation-free" sales experience. We aim for 100% customer satisfaction and we are sorry that we did not meet your expectations during your visit.
All of us at Milham Ford Toyota Scion value your feedback and Please contact me personally so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com
Ltuddles
3/24/2012 2:28:56 AM
Overall Score: 1.8
Reason for Visit: Sales (Used)
I recommend this dealer: No
Employee(s) Dealt With: Joe Hooven / Fred Joseph
My Review of Milham Ford Toyota Scion:
I found a vehicle online inquired about it and was scheduled to see it. To my surprise when I reached the dealer after a long drive, the salesperson was told the vehicle was sold. Upon further review it turns out it was on the bethlehem lot but when I called it was actually not there. I was contacted by both dealers and asked when I would be coming in to see the vehicle. At this time I was getting frustrated as it seemed the dealership wasn't sure whether they even had it in inventory or not. I spoke to a sales manager or team leader who explained to me they had it all along and it was in their shop. Once I reached the dealer they tried to pair me with a different sales person and luckily my original sales person Fred recognized me and intervened. The sales manager was very arrogant in his approach. I drove the vehicle noticed a few cosmetic problems but overall was interested. Here comes the part most buyers hate the appraisal. I knew going in to the dealer what my vehicle at the mileage and condition was booked at but decided to see what the sales manager says. Of course he took a nice long look at it inside and out and handed my sales person a figure 2000 less than book without any explanation. When I explained to my associate I couldn't consider he went to the sales manager Joe Hooven, and the individual who never apologized for giving me the run around to begin with told me "sorry we couldn't work anything out maybe if you hit the lottery we can sell you a vehicle take care". Obviously I was more than shocked the salesperson looked at me with a look of embarrassment. I'm thinking to my self here's an industry that just a few years ago employees were loosing their homes and barely paying their bills how quickly we forget how to treat people. I obviously will write a few letters to a few people and urge any shoppFers to be very cautious if considering Milham ford. I as a minority shopper couldn't help but feel very uncomfortable from start to finish. The last words that were said to me echo in my head....it took every ounce of restraint I had to not drop down to the level of the sales manager and retaliate. my name is Lonell Tuddles and if no one has gone on record I will be the first. As any shopper would I continued to shop with three other dealers all of which quoted better trade values. My sales associate Fred, called and apologized for the comments the manager made and assured me Milham would still do a great job servicing my needs a few days after the incident. I reconsidered and gave them an opportunity to make things work. I was told they would match or beat a deal Bennett Toyota had given me. I never got a return call or explanation after submitting my application, typical Milham service I guess I should've trusted my first instincts. The deal still put me deep in the hole for my trade the negative equity would've been exactly the same but on a more expensive vehicle and Bennett sold me an excellent Vehicle with Lower mileage a year newer which meant more warranty. Customer service without the insults and run arounds
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Response from: Milham Ford Toyota Scion
Added: 4/7/2012 4:39:02 PM
Mr. Tuddles,
Thank you for taking the time to tell us about your experience at our store. I would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your visit.
All of us at Milham Ford Toyota Scion value your feedback and I would like to personally assist you to try to resolve any issues. Please contact me so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience.
Best regards
Tom Koch, GM
610-253-9191 x1101
tkoch@milham.com