Mitchell Volkswagen

Great Service Department! Friendly and very accommodating service. I have been coming here for many years to get my Jetta serviced and have never been disappointed. I highly Friendly and very accommodating service. I have been coming here for many years to get my Jetta serviced and have never been disappointed. I highly recommend this dealership for sales and service! More

Mike L and the Service Department are awesome Time and time again Mike and his team always give me a great experience. I appreciate their honesty, and they have become my trusted service departmen Time and time again Mike and his team always give me a great experience. I appreciate their honesty, and they have become my trusted service department for life. This team always gives me a warm fuzzy feeling inside, even when the reason for my visit might not be such a good thing. I trust these guys and would recommend them and their work to anyone looking for quality and reliability. More

Great sale service people pleasure to deal with only dealer I'll ever use for sales / service / I'm bring in another VW this week to trade in or sell. sale service people pleasure to deal with only dealer I'll ever use for sales / service / I'm bring in another VW this week to trade in or sell. More

Golf GTI I brought my car in for its first oil change/ tire rotation and balance. Very easy to schedule appointment and had prompt and professional service fro I brought my car in for its first oil change/ tire rotation and balance. Very easy to schedule appointment and had prompt and professional service from Larry and James. They were also happy to answer all of my questions. Will definitely take my car to Mitchell again. More

Keeping a promise. I asked for certain things to be done at Service Dep't and as promised, they were done. Very well informed Service Manager. "Satisfied customer!" I asked for certain things to be done at Service Dep't and as promised, they were done. Very well informed Service Manager. "Satisfied customer!" More

New VW purchase Pleasurable experience sales thru purchase; no pressure, friendly professional service; would recommend both VW cars and Mitchell Team to others; also Pleasurable experience sales thru purchase; no pressure, friendly professional service; would recommend both VW cars and Mitchell Team to others; also have other Mitchell vehicles and have positive service experience too More

Great dealership Mitchell Volkswagen in canton is an excellent place to purchase a new car. The sales staff are very knowledgeable, friendly, and not pushy. they have Mitchell Volkswagen in canton is an excellent place to purchase a new car. The sales staff are very knowledgeable, friendly, and not pushy. they have a large selection of vehicles, offered us a fair price for our trade, had our new car ready for delivery very quickly. More

Awesome and Accomodating! Truly great people to deal with! They do there best to get things done right, are very responsive to questions and concerns, and take the time to lis Truly great people to deal with! They do there best to get things done right, are very responsive to questions and concerns, and take the time to listen to what needs to be done. I bring all my cars there and have recommended my friends to see them for all their service needs. When you find a group like this, there is no reason to go anywhere else! Regards, Joe G More

Great buying experience I scheduled a test drive and the whole experience was smooth, friendly and easy. Nice place to buy a car and will have car serviced there as well. I scheduled a test drive and the whole experience was smooth, friendly and easy. Nice place to buy a car and will have car serviced there as well. More

OK But a Few Low Points I've dealt with many dealerships and I'd have to say I expected more from Mitchell Volkswagen. I leased a car from them and later felt I could have g I've dealt with many dealerships and I'd have to say I expected more from Mitchell Volkswagen. I leased a car from them and later felt I could have gotten a better deal judging from what I found out later online. George was nice enough but dealing with him stressed me out. He kept going back and forth to "discuss things" with management for every little thing, like the price or the financing, etc. I finally got him down to a more reasonable price but then later realized I'd probably paid too much given what other dealers in the area were offering. I should have gone to them first, but I live near Mitchell. Then my first couple of service appointments went a little rough. I was not used to having service people have such a bad attitude for no good reason. I'm a really easy customer if you treat me right but this one man had a chip on his shoulder. I had a Japanese car before this and was treated very well there, and glow about them to this day on review sites. At Mitchell, in the service dept. every little thing took much too long and they often would backpedal on a previously agreed-upon price, making me remind them of our previous discussion and instead of honoring it, they would make me go back and forth with them about it in not such a nice way. And this was after the not-so-nice service guy had left and it seemed like they were making an effort to be nicer to customers! Every time I went there for anything, even an oil change or tire service the service staff was completely different. I had come to like Samantha but then she too seemed to disappear after only dealing with her twice - not a good sign. Plus their hours were not convenient for working people and other dealerships have more extended service hours. I know a lot about this business from having family in the auto biz. so you can take my opinion for what it's worth. If I hadn't decided to get a different make of car after my lease, I would have chosen a different dealership. When I was still unsure of what I wanted and shopping around at lease end, I priced out a new model at Mitchell, and once again they made me haggle because they didn't even offer me the price I got quoted online from another dealer on the same model. When confronted with this they dropped the ball and said they had "given me their best price". So they lost a customer and really, you can do much better elsewhere. More