Mitchell Volvo of Simsbury

I am giving one star, because 0 starts is not an option. My experience there today was disgusting!!! A saleswoman worked with me as I was looking at a specific pre-owned vehicle I had researched onlin My experience there today was disgusting!!! A saleswoman worked with me as I was looking at a specific pre-owned vehicle I had researched online. After only 10 minute she told me we weren't worth her time to work with. What??? That was pretty horrible thing to say. She refused to even look at my Trade -In. Told me that if I was not willing to pay their prices including all of of their fees (their new destination charge is $1499.00) and do their financing, that I was not worth her time. We didn't even get to the point of looking at the cars or assessing my trade to see where I stood. She even refused to let me see the car or take it for a test drive. I am a brown person. And I left feeling that this must have been a factor. She made an assumption based on something I don't understand and decided to get me and my wife out of there. I have never had this type of experience before. She was rude and insulting. Very sad about this because I bought a car from them 15 years ago when they still sold Saab. And I my father in law used to work there back then. They have changed a lot since then. All negative from my experience today. I would advise everyone to steer clear of this dealership. More

Overall great dealership. Service department goes beyond to take care of customers concerns and makes sure they are fully addressed to our and their satisfaction. Car was rep Service department goes beyond to take care of customers concerns and makes sure they are fully addressed to our and their satisfaction. Car was repaired properly and even cleaned More

Frustrating - my car has been there for 42 days and still not ready. The only communication I get is when I call and then it is not very specific as to what exactly the hold up is or when it will be done. not ready. The only communication I get is when I call and then it is not very specific as to what exactly the hold up is or when it will be done. More

Mitchell Volvo in Simsbury is outstanding to work with- scheduling service was efficient and accommodating- my service appointment was fast and thorough- a pleasure to work with them! scheduling service was efficient and accommodating- my service appointment was fast and thorough- a pleasure to work with them! More

Steve made my visit very easy and is great to work with. Steve is very accomadatibg and works with you to meet your needs. Steve is very accomadatibg and works with you to meet your needs. More

My sales person was very knowledgeable. She was particularly good with the technology. Very patient. She was particularly good with the technology. Very patient. More

Very friendly staff. Very helpful in all aspects of the purchase. Would definitely go back again. Very helpful in all aspects of the purchase. Would definitely go back again. More

Once again Mitchell exceeded my expectations. My car was repaired quickly and it was returned to me much cleaner than I left it. I have done business with every Volvo dealership in Western Massac My car was repaired quickly and it was returned to me much cleaner than I left it. I have done business with every Volvo dealership in Western Massachusetts and Central Connecticut and Mitchell remains my favorite! More

They are professional, respectful and honest. That’s all I ever need in a service provider. That’s all I ever need in a service provider. More

Great experience. Awesome rep Sam Savage helped me all the way to giving back the keys. Awesome rep Sam Savage helped me all the way to giving back the keys. More