Reason for Visit: Sales
I recommend this dealer: No
My Review of Moffitt Mazda:
I was thinking about getting a Mazda3. Since Moffitt was the closest Mazda dealer to me (the next closest one was about 2 hours away), I decided to check them out to see what they had.
I've visited the dealer twice. The first time there was a very nice saleman that didn't hover over me while I looked at the cars and was willing to help me with anything I needed. The second time I visited it was a little different. The salesman spoke in monotone, constantly spewing the typical salesman lingo and following me around everywhere.
Since then, I contacted the dealership (or should I say tried) twice by email. I was simply wanting a quote on a car they had listed on their website. The first time they emailed me back asking for my phone number. I hate it when dealerships do this. If I would have wanted to contact them by phone, I would have called them instead of emailing them. The second time I contacted them through email I never received a reply.
Finally, I decided to call them about the car I was considering. The salesman I talked to was very short with me. He said he had someone else on the line (you would think they could have forwarded me to a free salesperson). I told him the car I was looking at and that I wanted a quote. He said he would have to go out on the lot to see if they still had the car and how much it cost to see what they could offer me (I would have thought all of this would be on computer). He also said he would get back with me as soon as possible as long as he didn't get tied up with another customer. He never called back. About 5 or 6 hours after originally calling, I decided to call back and talk to someone else. I talked to Don (I believe that was his name). He was very nice. I told him all about the car I was looking at and about the other salesman that never called back. He said he would check on the car and get back with me within 30 minutes. About 15 minutes later, he calls back with a quote. First, he told me what the asking price was - just barely above $19,000. However, the car's MSRP was $18,605. Come to find out their price includes pinstriping (no big deal) and what he called "dealer prep." Apparently, this dealer prep is basically you (the customer) paying the tab for them to get the car ready to go on the lot (washing and general look-over). This is insane! This is obivously some way to cheat more money out of people. Before he even told me the quote, I had already made up my mind - forget Moffitt. Anyway, the quote was about $200 more than the actual MSRP. Yeah right! The salesman told him that these cars were selling so good that they did have any rebates on the 3. I have been checking their website every so often over the past few months. Ironically, they have only sold a hand-full of these cars (at least the sedans, which is what I was looking at) - not exactly as hot-selling as he tried to make it out to be.
So after all this, I obviously will not be buying anything have Moffitt Mazda. I can deal with not quite the friendliest customer service but the outrageous pricing pushed it over the top. I would never recommend this dealership to anyone.
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