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Mohegan Lake Volkswagen - Service Center

Mohegan Lake, NY

2.9
47 Reviews

47 Reviews of Mohegan Lake Volkswagen - Service Center

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September 02, 2021

Excellent service everyone is friendly and helpful this is my 4 th VW would recommend this dealership to my family and friends , they are honest and fair More

by Nancy3732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hagerty
5.0
This rating includes all reviews, with more weight given to recent reviews.
TED FISHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Battista
August 17, 2021

Terrible service. No accountability. Truly expensive and didn’t solve the issues on our Jetta More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Aug 20, 2021 -

Mohegan Lake Volkswagen responded

This is a 15 year Jetta that we have never serviced or seen before. We did what we could to help get the car fixed but with 15 year old cars when you think you solved one problem another comes out. We offered to have him come back to have it looked at without charging for the check up and give him a list of what is now wrong with the Jetta. Scott Bender Service Director Mohegan Lake VW

Aug 20, 2021 -

JB responded

Would’ve been nice to get a return phone call when you pay all that money and the check engine light is on on the drive home and the AC doesn’t work after paying for recharge. But no calls, after repeated messages. Give me a break! Bad customer service is bad customer service. Refund my money!

Aug 20, 2021 -

Mohegan Lake Volkswagen responded

You will receive a call from our Service Advisor Greg and explain what you were instructed was wrong with the car the first time and authorized us to do to get the car to pass for your NYS inspection. Scott Bender Service Director Mohegan Lake VW

Aug 20, 2021 -

JB responded

I await this communication with anticipation. So nice to get a response from you.

August 05, 2021

Everyone is welcoming the minute I walk in the staff is Great and super efficient as always. More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale
August 05, 2021

Very fair and knowledgeable. Great service with a great attitude, from the advisors to the techs. I drive 45 minutes to get my car serviced there vs 10 minutes to my local dealer. More

by Ralphsbaskin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fault Thomas
July 18, 2021

The new service area is very efficient and professional! Our service advisor Philip was terrific! It is very easy to make an appointment online for service. More

by Dawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Grimaldi
July 17, 2021

These guys are spectacular and treated me with respect and honesty and fixed my car in a very timely manor and stayed in contact for the whole time More

by dapa65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TED FISHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Thomas
May 17, 2021

VW service is always super efficient. They are friendly, reasonably priced and timely. Highly recommend them for others. They recently attached a piece of chrome trim, for only $5.00!! More

by y2kjhills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg- Service
April 25, 2021

Quick and easy in and out.. Got my brakes fixed. Friendly staff, and quick service, not looking for too much more in today’s world More

by pidge1375
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bender
April 07, 2021

Diagnosed problem and got back to me very quickly both via phone and text. Video by tech was a great addition. I travel 30 miles to use this dealer rather than one closer! More

by PeteO1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dayle Thomas
March 31, 2021

Great service! I was in and out from arrival to pickup. A video of the service completed on my vehicle was sent to me via text prior to pickup. I thought that was a nice touch. I highly recommend this faci More

by Mdigi129
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Battista