Moore Cadillac

I began research on buying a new Cadillac SRX. I visited several local dealers viewing their inventory and discussing price. Moore Cadillac contacted me said they had the exact model and trim package vehic several local dealers viewing their inventory and discussing price. Moore Cadillac contacted me said they had the exact model and trim package vehicle I wanted. The vehicle was in transit to their dealership but would have it in a couple of days. I negotiated for a day or so on price. The sales rep called me back on a Thursday evening and we agreed on a price and I scheduled pickup on Saturday morning. I was driving to the dealership on Saturday morning to pickup my new Cadillac when I got a call from Moore Cadillac informing me they had accidentally sold my car! They had the nerve to tell me they would try and find me another vehicle and would honor the previous price, like they were doing me a favor. Honestly I don't know if this dealership is dishonest (i.e. they got someone to pay more for the car and just sold it even though we had already made a deal) or they were just incompetent and can't manage their inventory. I get everyone can make a mistake, the real issue to me is how you handle your business once you make a mistake. In this instance the dealership was dismissive and almost condescending. I will never buy a vehicle from Moore Cadillac and would encourage others to avoid this dealership. More

On the evening of June 30, 2011, my wife picked up our 2008 Cadillac Escalade from Moore Cadillac in Chantilly, Virginia. The vehicle was in the shop for the windshield wiper fluid heater recall problem, 2008 Cadillac Escalade from Moore Cadillac in Chantilly, Virginia. The vehicle was in the shop for the windshield wiper fluid heater recall problem, an oil change, repair a lock on one of the doors and perform an evaluation of the DVD system that wasn't working correctly—they claim they fixed the recall problem which was a fire hazard. Within 24 hours the car went up in flames as I was driving on I-70 near Hancock. Everybody got out of the car just in time and watched it burn and have mini-explosions. The Fire team on site said if we didn't get off the road and out of the car for another 30 seconds we wouldn't have survived. It would suggest they did a very poor job or the more likely option is they did nothing on the recall item and stamped completed. Either way not a group I feel comfortable with in the future. The staff denies any responsibility for its performance only saying the job was done properly-- what would have happened if they did it poorly????? More

I will NEVER purchase a vehicle from this dealership. Long story short, they gave me an out the door price in writing. As I was about to sign the deal, they literally rushed back in the office telling me Long story short, they gave me an out the door price in writing. As I was about to sign the deal, they literally rushed back in the office telling me they quoted me incorrectly on the extended warranty. This is after they not only verbally told me numerous times, but put it on a bill of sales TWICE. Secondly, their method of using scare tactics is very unprofessional. I called back because I really wanted the truck. Now they tell me they have to charge me more because a wholesaler is coming tomorrow morning to purchase the vehicle. This is not the 1st time they used this tactic either. FLAT OUT HORRIBLE EXPERIENCE. More

I own a 2005 cadillac escalde; i keep it in great shape and had a small wooden peice break off on my door panel; I took it too Moore cadillac to get it fixed with a few otehr items; They told me they neede and had a small wooden peice break off on my door panel; I took it too Moore cadillac to get it fixed with a few otehr items; They told me they needed to get me a new door panel and the cahrge would be 900 plus dollars; I agreed and told to fix the issue; needless to say i thaough Moore was an honest dealer but NO; i had to go overseas into one of the war zones as i work for the US govt; when i returned I open the door in question and the wood piece dropped to the ground; i didn't touch it or mess with it; All i did was open the door; what they did was glue it back on and charged me 900 plus dollars; I called and went back to the dealership; went and saw the Customer service manager and told they fix it; when i worked with my dealer service manager they told me the part on back order and they ahd to wait on it; well this was 4-5 month later and i started calling and NO ONE NOT EVEN MR MOORE the owner would return my call; I had to go to CADILLAC / GM to try to get this resolved; they had a executive assit to a VP look for a part; she told me there were none as it was an 2005; as when gm went bankrupt they lost alot of small manufactors that make these parts; well after a month I asked her to get my money back; she offered me 1k on a loyal customer to buying a new GM product; I agreed as MOORE never would bdge on any help or refunding my money; I got a used part in great shape and replaced the door panel for 178 dollars on my own; When i examined the old door i could tell the glued it; as there was residue in the door and smudges of the age of my door over the years; the ID number was the same as the other door as i pulled it and look at that too; SO BASICALLY WHAT I AM SAYING IS MOORE CADILLAC WILL CHEAT BIG TIME ON SERVICE STAY AWAY AS THEY ARE DIREPUTALBE AND WILL NOT EVEN RETURN YOUR CALLS; THIS INCLUDES MR MOORE HIMSELF THE OWNER. stay away from them the will rip you off More

They only wanted to sell me a car, so they sold me the cadillac escalade esv with captains chairs and said they would deliver it with a new bench row... almost a year later... I have a car with a 2nd ins cadillac escalade esv with captains chairs and said they would deliver it with a new bench row... almost a year later... I have a car with a 2nd installation of a used bench row.. and no one responds to correct his problem! More

My overall experience was great. Gabriel McCloud did a My overall experience was great. Gabriel McCloud did a wonderful job in handling my sale. This is the first time I have purchsed a car on my own. My overall experience was great. Gabriel McCloud did a wonderful job in handling my sale. This is the first time I have purchsed a car on my own. Everyone at Moore were very friendly. Laura Salcedo did a great job also, everything was handled so quickly. I feel like I have a good friend in Gabriel. I would recommend Moore to anyone of my friends that are looking to buy a new car. Thank you all for being so nice. More

I dropped my wife's vehicle off at Moore Cadillac early Friday morning after hearing what we both though was a serious problem with the steering. When I got there, three service folks looked at me and kept Friday morning after hearing what we both though was a serious problem with the steering. When I got there, three service folks looked at me and kept walking, while another focused on another customer. After 20 minutes, "David" asked if he could help. I told him about the problem with the steering, asked for an oil/air filter change. I stressed that I though there was a safety issue with the car. He recommended a 27 point vehicle inspection to take care of all of the problems. I ok'd it and went on to work. I received a call from David around 1:30 pm. He told me that the car sat all day because the shop was "busy" and wanted to know if he could keep it. Slightly pissed, I agreed saying that my wife needed her car by 12 noon Sat. He told me that it would be ready and he would call me the next day. Saturday morning passed - no call. My wife and I drove over at 12 noon and a startled David rushed out of his office to tell me that his techs where on a road test with the vehicle and asked me to come back in an hour. Of course, an hour later our vehicle received a clean bill of health. The techs did not see anything out of the ordinary. We paid and left. Not even three minutes into the ride home I experienced the same exact problem that the "techs could not repeat." I parked the car for the day and the following Monday morning I dropped it off at Pohanka Chevy - not even 6 miles down the street. About 30 minutes from dropping it off, "Jason" called me to say that the steering rack (not the pump, the rack) was bad on the vehicle and the mechanic has no idea how anyone could miss it. I brough this up with Audra - the customer service manager at Moore. She told me that she was going to do some research and get back to me. She stressed that she would get right back to me. And yes, you guessed it - she didn't get back to me. Needless to say - I'm pissed. This is the 4th time Moore mis-diagnosed one of my cars. I'm not saying Pohanka Chevy is perfect, but they have corrected every problem I've had with my vehicles - the first time and they seem to try to push the customer service side of things. Seriously consider if you want to do business at Moore and read all of the other complaints on internet. If I had known about them, I would have never trusted them to even wash my vehicles. More

David is a great employee and I think I have worked with him about three times now and he has always been very helpful and nice. I have had very good help from all the Service Technicians I have worked wit him about three times now and he has always been very helpful and nice. I have had very good help from all the Service Technicians I have worked with at Moore Cadallis - Russ and Kevin, now David. Amy Smyth is also a valued employee - in Financing. More

Moore Cadillac and Ken Johnson are a winning combination. The process from sales to service is first class. I have purchased 2 other Cadillacs from a dealer in Maryland and this purchase and delivery was by The process from sales to service is first class. I have purchased 2 other Cadillacs from a dealer in Maryland and this purchase and delivery was by far the best to date. Moore Cadillac is supported by a terrific service department as well. I would refer this dealer to any one looking for a new Cadillac. More

I cannot say enough good things about Bob Evers. He has a wonderfully warm and friendly personality, is extremely knowledgeable about Cadillac products, is totally fair with pricing and will always see tha a wonderfully warm and friendly personality, is extremely knowledgeable about Cadillac products, is totally fair with pricing and will always see that I leave the dealership with a smile on my face. I never have to "haggle," since I know that he has given me the best trade-in possible and the lowest sale price. I trust him completely. I have purchased my last 4 Cadillacs from him. I would deal with no one else. When I eventually trade in my SRX, I will stop in to see Bob. Bob will work with me until I have exactly what I want. I can totally depend on his support, even when I had some other problems with ONSTAR. He even helped me "sync" my cell phone with the Blue Tooth capabilities of my SRX crossover, which by the way I absolutely love. I have since called about things that I did not understand in the manual and he is always patient in his explanations. His service does not stop with a sale. Bob Evers is the greatest! And he is supported by a terrific service manager, Don Kelly. Moore Cadillac is my "home." More