Moore Chrysler Jeep - Service Center

Warranty repairs not completed properly Vehicle in shop for three weeks waiting on parts. Got vehicle back, and the sunroof being repaired under warranty has come back to me MISSING parts. Vehicle in shop for three weeks waiting on parts. Got vehicle back, and the sunroof being repaired under warranty has come back to me MISSING parts. Rather disgusted right now at the total time invested in trying to get this repaired. My time is valuable....it is absolutely precious to me. And yet I will again have to return to have this sorted out. This is a one start rating that has been absolutely earned by the repair shop. Best quote from the service advisor - "It is fixed but we have to order the rest of the parts.". Fixed does not equal needs more parts..... not exactly a rocket scientist eh?? More

knew about engine problem, but ignored problem On 1/12/2017 I took my Chrysler 2010 300 to Moore Chrysler because of a growling in the engine, they said they did not know what it was so they kept m On 1/12/2017 I took my Chrysler 2010 300 to Moore Chrysler because of a growling in the engine, they said they did not know what it was so they kept my car for two days called me said the car was done. Said it was the AIR INTAKE MANIFOLD needed to be replaced 1,517.99 dollars I drove it home pulled in the garage and heard the same sound as I heard when I took it in, I called they said bring it back for another 1,400.00 dollars we will look at it so I have already spent 1,517.99 dollars. There is no way I am spending another 1400.00 dollars for a problem that should been fixed the first time. So I take it to a man who builds engines for a living. He takes the oil cap off puts his ear down to the engine and tells me your TIME CHAIN GUIDES ARE GONE, THEY ARE RUBBING METAL TO METAL. Now Chrysler knows about this problem they have sent out TECHNICAL SERVICE BULLETINS TO ALL DEALERSHIPS. They know about this problem but refuse to fix the small engines 2.7 The man told me if the TIMING CHAIN GOES I BLOW AN ENGINE AND I LOSE ALL CONTROL OF MY VEHICLE. SO if I am on a freeway doing 70mph am not only putting my life in danger but others on the highway. buy the way the car never went any other place for service expect to Moore Chrysler for service from the day we bought it from Moore. I have documentation that Chrysler knew about this problem but refuses to fix it, HOW MANY PEOPLE WILL HAVE TO DIE OR BE SERIOUSLY HURT BEFORE SOMETHING IS DONE? I WILL NOT RECOMMEND MOORE CHRYSLER OR ANY OTHER CHRYSLER DEALERSHIP. OH BUY THE WAY THE MAN WHO FIXED MY ENGINE ONLY CHARGED ME 1100.00 DOLLARS PARTS AND LABOR AND I KNOW IT'S DONE RIGHT More

ROY MORRIS WAS AWESOME!! Roy Morris showed me around and saw to it that I was WELL TAKEN CARE OF! He gave me TOP NOTCH customer care on servicing my vehicle! Roy Morris showed me around and saw to it that I was WELL TAKEN CARE OF! He gave me TOP NOTCH customer care on servicing my vehicle! More

Customer service I have been a customer for over 5 years. My Service Representative Travis Reagan has always treated me with dignity and respect. This is extremely imp I have been a customer for over 5 years. My Service Representative Travis Reagan has always treated me with dignity and respect. This is extremely important to me because I know he listens to my concerns and will help me resolve any issues with my vehicle. The owner has gone above and beyond to help me get warranty work done. I am happy to say that I have a great relationship with my dealership. I have shared my satisfaction with others and would recommend this dealership to anyone. More

Defective Service I had an oil and filter change performed on my vehicle on May 30. The vehicle was delivered to me 2 1/2 quarts short of Chrysler Corp's required oil I had an oil and filter change performed on my vehicle on May 30. The vehicle was delivered to me 2 1/2 quarts short of Chrysler Corp's required oil capacity. This error could easily have been detected by service personnel simply by checking the oil level on the dipstick since no oil was visible when I later checked the oil. The service writer, Cory Fox, was courteous, expressed concern, and said someone would follow up to further discuss this egregious failure. To date I have heard from no one. More

Bought car 7 years ago and a used vehicle this past week only because of excellent customer service when purchasing a vehicle and bring PT Cruiser in for service and maintenance only because of excellent customer service when purchasing a vehicle and bring PT Cruiser in for service and maintenance More

The lady that greeted me at service was friendly and directed me to Travis who was very knowledgeable, friendly and efficient. The mechanic that worked on my radio fixed the problem that three previo directed me to Travis who was very knowledgeable, friendly and efficient. The mechanic that worked on my radio fixed the problem that three previous dealers had been unable to fix. I am very impressed with the staff at Moore. More

Had my vehicle in for routine service, advisor and staff was very friendly and professional. Price was very affordable and even gave me a free car wash. I will be referring this dealer to all my friends and was very friendly and professional. Price was very affordable and even gave me a free car wash. I will be referring this dealer to all my friends and family. More

I used to take my Jeep to Power Chrysler Jeep on I-17 until I just couldn't take their aggressive sales in service anymore. I decided to take my vehicle to Moore and give them a chance. I am to glad I di until I just couldn't take their aggressive sales in service anymore. I decided to take my vehicle to Moore and give them a chance. I am to glad I did. I was greeted by the most enthusiastic person I have ever met, Gloria. She was actually so happy to have me there. She introduced to me to Mike Queen as my advisor. He was very pleasant and answered all my questions. As I was waiting I noticed on the window my old advisor from Power from along time ago, Shawn Jordan was the service manager. I asked Gloria if I could talk to him and she got him right away. He came out and we talked about why he was with Moore now and how Power had gone down hill since he left. If I knew he was here I would have started coming here along time ago. This is the reason this service department does so well on this website is because of guys like this. You won't find someone more caring and honest than this guy. It's obvious by the people he has surrounded himself with. He even gave me his cell number and told me if there is anything that he can do to just call him anytime. After my vehicle was done Shawn brought the vehicle up personally after making sure it was washed. I am now a loyal customer to Moore and that even means driving past Power to get there. Thank you Shawn, Gloria and Mike for everything. More