Morong-Falmouth - Service Center

Very customer service friendly. Took car in when they said they were going to and the bill came to what was quoted and the car was fixed. Who could ask for anything more. Very friendly and helpful staff said they were going to and the bill came to what was quoted and the car was fixed. Who could ask for anything more. Very friendly and helpful staff all around. Also, everything is very clean and being able to drive the vehicle inside to check in is a great feature. More

I have an 04 passat wagon. The over head cam ceased on it. There is a Know problem with sludge build up in 99-04's with slugde build up. So VW extended the power train an extra two years. I thought that it. There is a Know problem with sludge build up in 99-04's with slugde build up. So VW extended the power train an extra two years. I thought that my warrenty had expired but my mechanic brought this info to my attention. So I had it brought to Morongs. But this did me no good since I did not keep any records of having the oil changed. I met with Mac the service manager he told me that they looked at the motor, and it was clean, they could tell that it had been kept up with, there was plenty of oil and the oil filter was new. But they wouldn't cover it. He couldn't tell me why a car with 52,000 miles with a clean motor would cease up. When I first started my process with Morongs at the customer service counter I was treated like i was being an inconvience because I wanted them to look at my car. My car had been in pieces from my mechanic. After Morongs was done with my car the failed to put several pieces of it back...just the oil pan and all the nuts an bolts that held it together. Not to mention all the grease and crap their mechanics left on the interior of the car. I knew that when my car was going to Morongs I would not get the out come I thought would or should happen. I spoke with over a dozen people that have VW's or that have delt with morongs and they don't drive VW's any more or they don't go to Morongs. I have one friend that has a 08 Audi from them and it burns a quart of oil a month and they told him that was normal...and they haven't fixed the problem. From start to finish it has been a terrible experience dealing with Morongs. I loved my passat for the first four years that I have had it. I was looking to get another wagon and another GTI for my girlfriend. After dealing with Morongs and the service that I recieved and just the smug way they talked and delt with me there is no way I will ever own a VW again. More

I cannot say enough here to relay the the experience I have had with this dealership. The worst possible experience one can imagine in all respects. Their service ethic seems more suited to avoid liabilit have had with this dealership. The worst possible experience one can imagine in all respects. Their service ethic seems more suited to avoid liability than provide customers with good service. I have been there 8 times in 9 months and still they can't seem to fix a wobble in the front end. I could not list the entire series of errors which range from basic incompetence to actually putting my safety at risk on defective tires, which they discovered on the 4th visit for the same problem, after rotating the defective tire to the back where I couldn't feel the vibration. Only after I had the tires rotated and the vibration returned did I realize they never fixed the problem. STAY AWAY!!! More