Morrie's Buffalo Ford - Service Center

Trevor Schaust was very friendly and helpful. We would give him 10 stars if we could. We would give him 10 stars if we could. More

The service was excellent. Pick up and drop off was extremely convenient. I really appreciated Shawn communication and assistance. Thank you. Pick up and drop off was extremely convenient. I really appreciated Shawn communication and assistance. Thank you. More

Treated fairly and with respect. Bronco service was completed professionally and on time. I’ll be back for my next service. Bronco service was completed professionally and on time. I’ll be back for my next service. More

Dealership is very clean and organized. Staff is very knowledgeable in all areas of the departments. Staff is very knowledgeable in all areas of the departments. More

Service was on schedule and completed on time the service writer was polite and knowledgeable I will return when needed writer was polite and knowledgeable I will return when needed More

Nice kid, knew what he was doing, and he cared what he was doing, great service was doing, great service More

I have been having morries Buffalo ford service my trucks for the past 10 years. I’m not sure what has impressed me more. The service or the customer service. Sean, the service manager bent over backwards to for the past 10 years. I’m not sure what has impressed me more. The service or the customer service. Sean, the service manager bent over backwards to get my truck in for recall service. Sean personally came and picked my truck up and dropped it off to accommodate my schedule. I would recommend them 10/10 times. More

Great service and quick. Very friendly with great attitude. Very clean and comfortable service area.Thanks for asking. Very friendly with great attitude. Very clean and comfortable service area.Thanks for asking. More

Morries Ford in Buffalo has very poor scheduling and communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dro communication with customers. Let me share an experience I had with them recently. I had an appointment set for Monday, April 22nd, at 7:30 am. I dropped off my vehicle at 6:00 am before their opening time, but throughout the day, I heard nothing from them. By 4:00 pm, I started trying to reach someone in the service department to get an update on our vehicle since we were relying on a borrowed one. Initially, I was told they would transfer me to Aaron's phone, but his voicemail was full, so I called again, and an email was sent to him to contact me. Around 6:00 pm, Aaron finally called back. He mentioned they were swamped with work from the previous week and thought they were about three days behind. He promised to update me the next morning. I questioned why they didn't inform customers about delays and maybe reschedule non-urgent appointments. Aaron's response was they were too busy to make those calls. Tuesday passed without any update. By Wednesday afternoon, I started calling again. Aaron admitted he forgot to call on Tuesday and said my vehicle would be looked at on Thursday morning. They eventually diagnosed it and sent a video and estimate but didn't call me about the repairs. When I reached out, Aaron said I needed to call and approve the repairs. It was frustrating that they didn't just call me directly to speed up the process. More

I arrived early and my vehicle was serviced prior to my scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! scheduled appointment time. The services were explained in addition to a couple of this that should be addressed. Great job! More