Morries Chippewa Falls Chrysler Dodge Jeep Ram - Service Center

On time appointment, service done well AND explained what still needed to be done. Pleasant people to do business with. still needed to be done. Pleasant people to do business with. More

Dealer did exactly what I wanted in a timely manner. The car was clean when returned and the people were great. The car was clean when returned and the people were great. More

I was told by a female service person with extended warranty this should be covered. IT WASN'T, AND I TOLD THEM TO LOOK AT MY RADIO IT WASN'T WORKING RIGHT ON A APP,THEY NEVER DID. warranty this should be covered. IT WASN'T, AND I TOLD THEM TO LOOK AT MY RADIO IT WASN'T WORKING RIGHT ON A APP,THEY NEVER DID. More

To be fair, Chilson's was a dealership that we relied on for our vehicles as being an exemplary organization with quality service at the forefront. Lately however, I can't state that. The previous visit for our vehicles as being an exemplary organization with quality service at the forefront. Lately however, I can't state that. The previous visit, my wife was chided by the service coordinator that the wrong drain plug was in the vehicle. I find that absolutely appalling in that the vehicle is only serviced by Chilson’s. To further compound my frustration, two oil change visits ago the service coordinator told me that the wrong plug was in the vehicle, and they were replacing it. Fascinating that they put the wrong plug in it two visits previously, and then on this visit stated it's the wrong plug. Even more confounding is that Chilson's does the oil changes since the vehicle was purchased. Additionally, I have had to replace wheel studs due to the fact that the wheels have been over torqued when the tires have been rotated and it's broken the studs. I've become quite adept at replacing them in the parking lot at work, in fact I keep three of them on hand at all times for just such an occasion. Our Jeep Grand Cherokee recently purchased from Chilson’s has had issues with the starter motor not disengaging. A very common problem when you search the web, yet the service manager has no knowledge of this problem. Rather hilarious in that he stated he’s not aware of the problem. (Odd as Service Managers are pretty knowledgeable of car issues) Furthermore, he stated any dealership in the country should be able to fix it if you're traveling. That indicates they (Chilson’s) are trying to push a warranty problem off onto another dealership and not take care of the customers where the vehicle was purchased from. Disappointed doesn't even begin to cover my experience. Perhaps it's a sign of the times. This was an outstanding organization, with an exceptional service department. Now? Suffice to say I'm less than confident. May the odds be ever in your favor. More

Great dealership! The staff is very friendly and they seem to be focused on the customers needs. The staff is very friendly and they seem to be focused on the customers needs. More

Very clean, nice waiting area. Did what they said they were going to do when they said they were going to. Did what they said they were going to do when they said they were going to. More

This dealership has always treated me fairly and always advised vehicle condition as to what might need future maintenance or all is good. Pricing has been good advised vehicle condition as to what might need future maintenance or all is good. Pricing has been good More

The work was done in a timely manner. The guest waiting area was fabulous! The couple ladies that took our info was not so friendly! The one lady out of the 3 was super! The guest waiting area was fabulous! The couple ladies that took our info was not so friendly! The one lady out of the 3 was super! More

Nice people! I dealt with Kate n she was wonderful keeping me updated about everything. She worked with my insurance co. Parts were delayed but that wasn’t Chils I dealt with Kate n she was wonderful keeping me updated about everything. She worked with my insurance co. Parts were delayed but that wasn’t Chilsons fault. More

Professional service and great customer service. Primpt attention. To service and my vehicle. Thank you. Primpt attention. To service and my vehicle. Thank you. More