
Morristown Nissan
Morristown, TN

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206 Reviews of Morristown Nissan
New Encounter at Morristown Nissan – August 16, 2025 Just when I thought my experience with Morristown Nissan could not get any more disappointing, my trip there on August 16, 2025, proved otherwi 2025 Just when I thought my experience with Morristown Nissan could not get any more disappointing, my trip there on August 16, 2025, proved otherwise. I drove 1 hour and 20 minutes back to the dealership to cancel the extended warranty contract for the 2025 Murano SL currently in my possession. While completing the cancellations, I spoke with the General Manager. He invited me to share my concerns again regarding my experience on July 26, 2025. He suggested that perhaps we could work something out by swapping the 2025 Murano SL for a Platinum model I originally believed I was purchasing. At first, I thought this might indicate the dealership was ready to take my complaints seriously and resolve the situation. Unfortunately, it quickly became clear that was not the case. Despite knowing the cost difference between Platinum and SL is about $3,000 and is the settlement amount I have requested, the General Manager presented me with an unreasonable offer. Their proposal would increase my current loan debt by additional $20,000 in payments over the life of the loan. Later, a “revised” offer was made with an owner’s approval that would still increase my current loan debt by $12,000 over the life of the loan. Since the offers were ridiculous, this was not an attempt to resolve my concerns but rather an effort to waste my time and emphasize that the dealership would not take responsibility for the prior misrepresentation. I will continue pursuing my complaint through the Better Business Bureau. I have also prayed for the General Manager and owners—that God would touch their hearts, lead them to treat customers fairly, and remove any negative influences that harm both consumers and the dealership’s reputation. I choose to forgive them for the wrongs I have experienced, while still seeking a just resolution. More
Deceptive Sales Tactics – Loyal Customer Taken Advantage Of I visited Morristown Nissan in Tennessee recently expecting nothing more than a routine oil change for my wife’s 2024 Murano Platinum. Instead, I Of I visited Morristown Nissan in Tennessee recently expecting nothing more than a routine oil change for my wife’s 2024 Murano Platinum. Instead, I experienced one of the most emotionally draining, misleading, and unethical sales encounters I’ve ever had at a dealership. I was targeted for a bait and switch situation. After I checked in for service, I was approached less than 60 seconds after sitting in the waiting area by a traveling, contracted salesperson who misrepresented himself as a Nissan Group representative. He made it sound like he was working directly for the Nissan Corporate because he stated he was flying out later in the day. He quickly began a pitch to trade my 14-month-old 2024 Murano Platinum for a new 2025 Murano Platinum. I told him I had a trusted salesperson at the dealership (who was working that day), and I preferred to speak with them. He brushed this off, claiming they would join us later. He then had a 2025 Murano pulled around for a test drive, which I thought was a Platinum model. It wasn’t. It was an SL, a lower-trim version lacking many of the features my wife currently had. He never disclosed this downgrade. I felt rushed since I needed to be back in Bristol by 11 am. I trusted his words and we agreed upon a deal, and I made a $7,500 deposit by using both my debit and credit card. I then spoke to my wife by phone, who was really upset that I was trading her vehicle, and I wasn’t going home on time as promised. When I immediately tried to stop the transaction, I was told that I could not cancel the deal, despite the fact that I had not signed final paperwork. I felt trapped. Eventually, I was allowed to modify the trade-in to my older 2023 Murano Platinum instead of the 2024, but the monthly payments jumped by over $100/month for 60 months, completely wiping out any perceived value of the offer by keeping my monthly payments the same. At that point, I wasn’t even excited about the vehicle—it was just damage control. After completing all the paperwork around 12 noon, I went outside to get ready to leave and that’s when I noticed the SL emblem on the vehicle instead of the Platinum emblem. I refused to take the vehicle, but the sales manager said all the paperwork was done, it was the vehicle I tested and stated the General Manager would not be there until Monday concerning my issue. She stated that the Murano could not stay on the lot overnight. To make matters worse they did not give the keys to my wife’s vehicle back. After a long period of time, I finally drove the vehicle off the lot a few miles and returned so I could get my wife’s key back to leave in her vehicle. I left home at 7 am for an oil change at 8:30 and finally left the dealership at 2:40 and got home after 4 pm The dealership was forced to drive the 2025 Murano SL to Bristol VA and pick up my 2023 Murano Platinum. I refused to drive the vehicle all week in hopes management or owners would make things right. 🛑 Ongoing Efforts to Resolve the Situation Over the past week, I’ve contacted dealership management multiple times and made several attempts to reach the owners directly. I’ve received no response. I hope that someone in leadership will read this review and choose to make things right. To that end, I am respectfully requesting a $3,000 reimbursement to reflect the estimated price and feature difference between the Platinum model I was promised and the SL model I received. That would be fair and just resolution for what occurred. I also contacted Nissan Corporate, only to be told that they do not get involved in dealer sales issues. I find that troubling, especially when contractors are allowed to represent themselves under the Nissan name. My next steps can be to file formal complaints with the Tennessee Motor Vehicle Commission, Better Business Bureau, and Tennessee Attorney General’s Office. More
Our service with Simon was amazing. He was very attentive to what we wanted our budgets and also our needs. He was very knowledgeable and had a great interaction with us, We didn't feel He was very attentive to what we wanted our budgets and also our needs. He was very knowledgeable and had a great interaction with us, We didn't feel like we were being pushed into anything. Then TJ the Finance Manager was awesome also. Great experience we will be back. This is our 3rd new vehicle through Morristown Nissan always great service!!! More
I would leave zero, if it were possible. I'll start with them calling me every few weeks wanting to buy my low mileage 2019 Rouge back. The last time someone called about 2 weeks ago, I wa I'll start with them calling me every few weeks wanting to buy my low mileage 2019 Rouge back. The last time someone called about 2 weeks ago, I was asked if I had an extended warranty and reminded me that things start to "HAPPEN" to the transmission once a car reaches 60,000 miles. That was a red flag and I canceled my service appointment. Always trust your instincts! Today, my son in law started to change my oil and found my transmission fluid dipstick is missing. Until today, no one has ever done any service to my vehicle except Morristown Nissan. I AM FURIOUS! ALL THE DIRT AND GRIME FROM DRIVING IS GOING INTO MY TRANSMISSION FLUID! This has had to happen at the last oil change 5000 mile ago. I'm SURE this was a setup!! I will never step foot on that lot again! Rant over! More
I love my 2021 Kicks. It rides great and I have all sorts of good compliments about our car. We traded our other car on 5/11/2023. We had a great car saleslady named Alys It rides great and I have all sorts of good compliments about our car. We traded our other car on 5/11/2023. We had a great car saleslady named Alyshia Reynolds. She was super nice and friendly . All the personnel were nice. If I were going to buy another used or new car I would recommend East Tn Nissan, Morristown, Tn More
I love my Nissan Maxima that I bought at East Tennessee Nissan. The car is clean, inside and out, and very well maintained. My salesperson Ophelia Salvador was really nice. She is very patient and knowle Nissan. The car is clean, inside and out, and very well maintained. My salesperson Ophelia Salvador was really nice. She is very patient and knowledgeable and got me into a great car. I will use her again if I ever need another car. Brian and TJ were extremely helpful also. Thanks, guys!!!!!! Louella Roach Morristown, TN More
I have used the Service Department at E Tennessee Nissan in Morristown for years for the service on my vehicles. I cannot say enough about Melissa and the Customer Service Representatives in the Service De in Morristown for years for the service on my vehicles. I cannot say enough about Melissa and the Customer Service Representatives in the Service Department, they have always been helpful, kind, informative, and understanding. With the phones ringing continuously they do their very best to get their customers in and out and quickly as possible, making sure that their vehicles have been properly serviced and the customers understand what has been done and what their vehicle may need in the future. Thank you for always making sure my vehicle is save to get me from here to there, and doing your best to not charge anymore than you have to. More
I have a 2008 Nissan Maxima it is the worst car I have ever bought. I still got it I will keep it and just keep having it worked on fixing your car is better than buying a new car. But I recommend buyin ever bought. I still got it I will keep it and just keep having it worked on fixing your car is better than buying a new car. But I recommend buying a Dodge or Chevy. My maxima is a junker but it's better to fix it than buying another car. East TN Nissan service center is out ragious on service I have to go to a regular mechanics to get my car worked on. Don't go to east TN Nissan. More
Great dealership Ted Powell great salesman went above and beyond to get the deal done been doing business since 1999 he is the only salesman I work with beyond to get the deal done been doing business since 1999 he is the only salesman I work with More