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Moses Toyota

St Albans, WV

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12 Reviews

1433 Maccorkle Ave

St Albans, WV

25177

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Showing 12 reviews

December 30, 2022

The gentleman I was dealing with was checking my vehicle outside and another salesman walked in and gave me his cars, told me to contact him and he'd help me out. I contacted him about a week later and he w More

by Highstrung.money
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
DAS Admin
September 04, 2020

Horrible and very unprofessional. My windshield was cracked while parked on the property as I was test driving a vehicle over a month ago and I have yet to receive a call from a top manager. I have mad More

by CW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
used and new cars store managers, Craig Bandy, DAS Admin
April 18, 2019

Moses Toyota gives great service:) I visited Moses Toyota last week and purchased a new BMW SUV. I recieved great service. My salesperson was understanding to my families needs and was More

by KBowman1980!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Fields
Apr 22, 2019 -

Moses Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Ben Lewis - General Sales Manager

February 20, 2019

Deceptive advertising They posted a coupon for wiper blades priced at $19.99. When I show up to purchase they tell me it’s $19.99 each even though the coupon says wiper bl More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure the guys name, Craig Bandy
Feb 21, 2019 -

Moses Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Steve Lilly | Service Manager

Mar 05, 2019 -

Mike responded

Why do you want me to contact you? You were the one I spoke to and said the coupon was wrong. I’ll just purchase my Tundra from Ball Toyota.

March 02, 2018

Toyota service. I was met as soon as I got out of my car by a service rep. He was very helpful in letting me know what they were going to do to my Rav 4. Service was More

by preacher steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
Mar 05, 2018 -

Moses Toyota responded

Thank you for reaching out Steve! Our service department at Moses Toyota works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Steve Lilly | Service Manager

June 29, 2017

Upset with Service Dept This place does not know what they are doing when comes to repairs. They had my car over a month and still don't have it back yet. They keep giving me More

by Dave
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
mechanic's
Jun 29, 2017 -

Moses Toyota responded

Dave, I'm so sorry that you had such a difficult time with our service department at Moses Toyota. This information is being reviewed by our team and we will contact you as soon as possible. Sincerely, Don Smith | Service Manager

June 28, 2017

Scammers that over charge for everything Paid them over $600 for a to get a new toyota key and keyfob made after I lost a set. I found out later that this is 2 to 3 times what other dealers More

by NitroMayorzAid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Bandy
Jun 29, 2017 -

Moses Toyota responded

We at Moses Toyota are concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Don Smith | Service Manager

March 12, 2017

Great experience We recently purchased our 3rd new vehicle from this dealership (formerly Love Toyota). They have always been easy to work with and have a great select More

by ToyotaFan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Maxwell
February 03, 2017

Unbelievable I called on Monday to get information on a car they had listed online. The sales guy was helpful, sending pictures and video. Based solely on the pi More

by Jpc1973
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
September 07, 2016

Poor customer service I bought a truck on 9-5-16 had a bill of sale and was told they would have it ready 9-6-16. Went to pick truck up and was informed it was sold to some More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager
1