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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

3.4
222 Reviews

8151 Auto Dr

Riverside, CA

92504

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222 Reviews of Moss Bros. Chrysler Dodge Jeep RAM Riverside

May 20, 2024

Brought my 2021 jeep Grand Cherokee in 3 times for headlights and adjustment. Not fixed. More

by K.Kupchunos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyler
May 20, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

I'm sorry to hear that you are having issues that have not yet been resolved. If you could please give a direct call to our service director Jonathan Robles at 951-688-6200 ex: 1279 , and he will be happy to help you as quickly as possible to figure how to get your issue resolved and make this right. We hope to hear from you soon.

March 22, 2024

Austin is our guy. He is knowledgeable and up to date on our vehicle needs. He is great at communicating with us and satisfies all of our expectations. More

by tazmanbf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 10, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to post with 5 stars on Austins customer service. We greatly appreciate it !

March 01, 2024

Austin is my go to! He is kind, quick and delivers every time! I always feel taken care of here More

by Jessica Burgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 10, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

And we are always happy to take care of you each visit !

February 28, 2024

I was out within an hour for a scheduled oil change. My service rep was understanding of my financial situation. More

by Lgm92504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Amezquita
January 25, 2024

Victor Marquez the service tech was great. He explained everything and he said the repairs took two days. The only thing I noticed when I got home is that my rear bumper had black scuff marks. More

by gerard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Marquez
Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We appreciate having Victor on our team and you as our customer. Thank you for your business and the 5-star review!

January 11, 2024

I have never been so wronged in my life by anybody or any corporation. These crooks are liars, law breakers and couldn't conduct business in a professional manner to save their lives. I would not recommend More

by GetEven4Sure
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carl and Daniel Navarro.
Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

My name is Casey Rasch and I am the General Manager here at Moss Bros. in Riverside and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 951-688-6200 ext. 1122. Thank you and I look forward to speaking with you

January 03, 2024

I got a new vehicle with moss bros auto group riverside been a customer for 13 years More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier
Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are so pleased to hear this and have you as a dedicated customer and all of those you recommend to us will be well taken care of as well. Thank you for your review, we appreciate your time.

December 31, 2023

Austin in Service always takes great care of us. Unfortunately we were at the dealership twice in one week for two separate issues. We were in and out in both days. Austin always calls and updates u More

by dreichmuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in Service
Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are so sorry to hear you experienced two vehicle issues in one week but are very pleased to hear that Austin was able to take great care of you and keep you informed. We appreciate your business!

December 10, 2023

The service department is fantastic. Basil our service rep kept us informed about obtaining parts during the latest union strike. Basil showed care in repairing our vehicle. The whole s More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are incredibly fortunate to have Basil on our team and you as our esteemed customer. Thank you for your continued trust and the fantastic 5-star review!

December 02, 2023

My service writer Basil took a new position at this location so I got a new service writer Victor. Basil was great and so is Victor. Moss always takes great care of me!!! More

by Robert P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Jan 29, 2024 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are incredibly fortunate to have Basil and Victor on our team and you as our esteemed customer. Thank you for your continued trust and the fantastic 5-star review!

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