Moss Bros. Toyota of Moreno Valley

INTERNET QUOTES: They will not honor a quote that’s lower than the current website price... If you see a good price listed on the website, don’t contact the dealership before heading in. I got an online quot than the current website price... If you see a good price listed on the website, don’t contact the dealership before heading in. I got an online quote for a low low price, and hours later they bumped up the price on the website listing by $1612. It was still the best price on the market, but buyer beware! More

You wrote a review for Moss Bros. Toyota of Moreno You wrote a review for Moss Bros. Toyota of Moreno Valley One minute ago 1.0 star rating9/16/2020 Canceled my son's contract to purchase the car. You wrote a review for Moss Bros. Toyota of Moreno Valley One minute ago 1.0 star rating9/16/2020 Canceled my son's contract to purchase the car. Mistake 1. Then I went to see what he purchased, and they had over 3k in upsells that they the salesman stated he Must have. GPS Tracking? Thats not needed. Alarm? Care package? Gap Insurance? Wow. Good think I went with my son for a Full refund. Very shady. I dont care how long Moss Bros. has been in business, they have shady people from the sales to the sales manager. Buyer be very very aware and look at each line item. What topped it off, is the sales managers said, we had to sign a new agreement before we could see it. More

I had the most wonderful experience. At moss Toyota. Stephan Smith and William, Did everything they could to get me in to a car. 7hrs of hard work and dedication. We finally found a car. 😊 needs less t Stephan Smith and William, Did everything they could to get me in to a car. 7hrs of hard work and dedication. We finally found a car. 😊 needs less to say. I’m very happy. I recommend them highly. They even had my car delivered to my house. Amazing experience. More

Very dissatisfied with how I was taken advantage of. I drove 30 miles to buy a new camry after I was told they had the car I wanted to find out that they all of a sudden no long had it. I drove away payi drove 30 miles to buy a new camry after I was told they had the car I wanted to find out that they all of a sudden no long had it. I drove away paying thousands of dollars more because of the dishonety of your sales person. I partly blame my self for trusting. Now I'm stuck with features l really don't need or wan. I've owned Toyota's since 1969 and have never been dissatisfied with the dealers I purchase the vehicle from until now. I don't think I will ever deal with Moss Bro Toyota in the Future. More

If I could give MOSS BROTHERS a "0" really would. “The Italians having a Proverb, ‘He that deceives me once, its his fault; but if twice, its my fault.'” But this is the 3rd time for me. A week ago I took Italians having a Proverb, ‘He that deceives me once, its his fault; but if twice, its my fault.'” But this is the 3rd time for me. A week ago I took my 2011 Toyota Camry to the dealership for regular Maintenance service, Alignment and tire balancing. Three hours later after waiting, I picked up my car to notice that my wheels were shaking. I call back to inform them and they told me to bring it back the next day which was Tuesday. I stated to them that if you did a balance and alignment how come you didn't notice that my tires were OUT OF BALANCE!! They stated that they would look at it and concluded that my wheels were BADD!! So later that day after completing a REALLY BADD SURVEY online, I get a return call from the Service Manager Keith "telling me that he want's to make it right" Bring the car back and remove the BAD REVIEW and would give me my refund if they could not fix the issue. So he claimed to take my car somewhere to have my wheels checked out, but that was a lie. My Wheels were never rotated and the balance weights were never removed. I then returned to pick up my vehicle and I told me that my wheels were badd and that I have a bend in them. I then schedule a BALANCING appointment with AMERICAN TIRES and LES SCHWAB. To find out that neither my TIRES nor my WHEELS were BAD!! The Service Department don't care about you or your car and don't double check their work. IT sucks!! that Moss BROS is the closest Toyota to me, but going forward I will drive to West Covina or Riverside for better customer service. After having my car REBLANCED and REALIGNED by another company, I will love for Toyota to ask me to bring it back in so they can drive it with the same wheels and tires (NO SHAKING)!! Fire ALL of your SERVICE TECHS!! they suck, And they don't have to Toyota's best interests. They're taking people's Hard earned money and not performing the service. More

Flat tire I have a 2019 Rav 4 that got a flat at 4:30 in the afternoon. Auto club did not have the lug nut tools nor did I. The following day I contacted Moss I have a 2019 Rav 4 that got a flat at 4:30 in the afternoon. Auto club did not have the lug nut tools nor did I. The following day I contacted Moss Bros and they helped solve the problem with the tow company. The tow was made that evening with a night drop off. The tire was replaced because of the damage to the side wall. They sent their shuttle to pick me up even though I am out of the shuttle area. 1:p.m. I was on my way back home. Moss Bros service department was awesome! More

No help Armando Morales does not help customers to get a car they are looking to purchase. The feeling I get from him is that he wants his commission and that Armando Morales does not help customers to get a car they are looking to purchase. The feeling I get from him is that he wants his commission and that's what is most important to him. More

Very pleased and thankful Very helpful people respectful moo is the best he got me the best deal he could get me I had a good time in there talking to him Very helpful people respectful moo is the best he got me the best deal he could get me I had a good time in there talking to him More

Great Experience!!!!! Great experience. The staff was very helpful & knowledgeable. Would definitely repeat. Anthony was great. No issues & the whole team was professional. Great experience. The staff was very helpful & knowledgeable. Would definitely repeat. Anthony was great. No issues & the whole team was professional. Glad for the experience. More

Always great service and great communication The service department always delivers as promised! I have been going to them for everything for the last 6 years and I have never had any issues with The service department always delivers as promised! I have been going to them for everything for the last 6 years and I have never had any issues with my vehicle. They have great follow up and communication throughout the service appointment. They get me out in a timely manner, so I can get along with my day. No complaints. More