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Motor Mile Kia - Service Center

Christiansburg, VA

4.7
171 Reviews

171 Reviews of Motor Mile Kia - Service Center

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February 29, 2024

Christopher was very nice and helpful. I brought my Kia in for a recall, and they got it done very quickly. More

by Amm2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Haden
Mar 01, 2024 -

Motor Mile Kia responded

We're glad that your recall service was handled quickly and efficiently by Chris at Motor Mile Kia. Thank you for trusting us with your vehicle, we appreciate the positive feedback!

February 23, 2024

Very professional, worked with the warranty company and advocated for me. Managed a number of different issues requiring different invoices. More

by wscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
Feb 23, 2024 -

Motor Mile Kia responded

Scott, we're glad to know our team at Motor Mile Kia was able to assist you effectively with your warranty company. We appreciate the positive feedback!

February 16, 2024

Joseph was very informative, he answered our questions and took good care of us. Our car was ready in about an hour. Very satisfied!! More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Feb 16, 2024 -

Motor Mile Kia responded

Debbie, it's great to know that Joseph was able to assist you effectively at Motor Mile Kia. We're glad your car was ready in a timely manner and appreciate the positive feedback!

January 31, 2024

Service was great. Staff was very friendly and helpful. Service was fine in a very timely matter. More

by Karenpenn29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Feb 01, 2024 -

Motor Mile Kia responded

Karen, thank you for the review! We appreciate the kind feedback and hope to see you again at Motor Mile Kia!

January 23, 2024

I didn’t have an appointment, but Austin was able to fit me in. He was great and very helpful. More

by athy0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Dow
Jan 23, 2024 -

athy0011 responded

Professional and helpful

Jan 23, 2024 -

Motor Mile Kia responded

Thank you for stopping by to share your great experience with Austin and Motor Mile Kia! We hope you have a lovely day!

January 22, 2024

Mr. Lopez did an excellent job of fi nding out and fixing my car. He is an EXPERT AT HIS JOB. I will ALWAYS REMEMBER HIM AN KIA MOTOR MILE AND REFER THEM TO EVERYONE. More

by youngcarolyny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
Jan 22, 2024 -

Motor Mile Kia responded

Carolyn, we're delighted to know that our team was able to assist you effectively at Motor Mile Kia! Thanks for your kind words and referrals - they mean a lot to us!

January 17, 2024

Great place to buy a car and have service done. Staff is very friendly, courteous and knowledgeable. More

by brian.lepeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 18, 2024 -

Motor Mile Kia responded

We couldn't ask for a better review of Motor Mile Kia. Thanks so much, Brian!

January 09, 2024

The service technicians are always fast, polite, and efficient. Wouldn’t take my vehicle anywhere else. More

by Shanna Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Jan 09, 2024 -

Motor Mile Kia responded

Shanna, we're delighted to know our service technicians at Motor Mile Kia have consistently provided you with efficient and courteous service. We appreciate your loyalty!

January 03, 2024

Have had 2 service issues the past year 1) windshield wiper was replaced by Shelor and then fell of when I used it (on a snowy back road with limited amenities ). Very dangerous and inconvenient for me. More

by Littlefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony (but he didn’t do the actual service)
Jan 05, 2024 -

Motor Mile Kia responded

Lisa, I am happy that we were able to correct your issue with your windshield wiper. I am sorry about the misunderstanding with the washer fluid, please be assured that we filled your washer fluid with winter mix solution which is good for conditions down to 15 degrees. You can always contact us with any questions at cr@shlelor.com. Thank you for your feedback and we look forward to seeing you at your next visit. - Customer Relations – cr@shelor.com

December 30, 2023

My vehicle was there for 2 and 1/2 months. Upon arrival of engine, it was ready that day. Diagnosing and getting the ball rolling takes way too long. Tony was very professional but it was obv More

by Rndbl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 10, 2024 -

Motor Mile Kia responded

We are sorry to learn about the extended wait time you experienced for your service — with complicated issues like an engine replacement, we want to make sure to assign your vehicle to the most qualified technician. We understand how frustrating this can be and we're always working on improving our efficiency. Kia has its own criteria for determining when a customer will receive a loaner vehicle and we have to follow Kia's direction for this process. Please feel free to reach out to us. Thank you, cr@shelor.com

Jan 11, 2024 -

Rndbl1 responded

I can and would like to add that I am grateful to have gotten the job done, Tony advised me upon arrival of the wait time, showed me a car I was in line behind, that had been there for 41 days already. I also appreciated the text message updates from him. The diagnosis took the longest, My car was ready the same day the engine arrived. I don't think I could ask for better service. I realize too, I didn't buy the car there, but still think a loaner car might be a good way to sell a car/truck/SUV?

Jan 11, 2024 -

Motor Mile Kia responded

Thank you for the 5-star review. We appreciate your feedback. We are glad Tony kept you updated and apologize for the delays you experienced. Kia has its own criteria for determining when a customer will receive a loaner vehicle and we have to follow Kia's direction for this process. We look forward to seeing you on your next service visit. If you need anything please contact us at cr@shelor.com.

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