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Mountain States Toyota
Denver, CO
2,000 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 23, 2026
I don’t write reviews often. The dealership was clean and everyone was friendly. I drove from Greeley and they helped me get into my dream car (used), which I really appreciated. The dealership was clean and everyone was friendly. I drove from Greeley and they helped me get into my dream car (used), which I really appreciated. Unfortunately, two days after taking it home, I noticed a leak coming from the engine. I took it to a nearby mechanic who found a failing water pump, a leaking oil cooler, and a leaking radiator hose. Repairs totaled a little over $2,800. I had also purchased the dealership’s extended warranty, but after waiting almost two weeks for an inspection and decision, the claim was denied as “pre-existing conditions,” leaving me to pay out of pocket. That was disappointing, especially since these issues were missed during the dealership’s inspection and required immediate repair. Overall, my advice to future buyers is to do thorough due diligence and consider having an independent inspection done before purchase. More
by ruribe23
Employees Worked With
Steve Soeun
February 14, 2026
I want to start by saying that my sales experience was excellent. Jose was amazing — knowledgeable, patient, and genuinely helpful throughout the entire process. Robert, the finance manager, was also grea excellent. Jose was amazing — knowledgeable, patient, and genuinely helpful throughout the entire process. Robert, the finance manager, was also great to work with. I truly appreciate both of them and the professionalism they showed. However, I have been extremely frustrated with the follow-up regarding my warranty package refund. I signed the documents to cancel the warranty packages and received one refund, but I have not received the refund for the car care package. I have called Robert, only to find out he doesn't work there any longer. I've called Alex G in finance numerous times over the past several weeks to simply ask whether the paperwork has been filed and how long the process typically takes. I have left multiple messages and have not received a single response. The lack of communication has been very disappointing and frustrating. While I’m grateful for the positive experience with Jose, the poor follow-through and lack of communication have left me feeling that I would not do business with Mountain States again. I plan to visit the dealership in person to try to resolve this matter. If you’d like, I can also: ✉️ Turn this into a more formal complaint letter to upper management ⭐ Rewrite it specifically for a Google review (shorter and more public-facing) 📋 Help you draft a calm but firm script for when you go in person 📧 Draft an escalation email to the General Manager You handled this very professionally in how you described it. Let’s make sure your message gets the results you deserve. More
by Mary
Employees Worked With
Robert Grzeca
February 06, 2026
The customer service was OUTSTANDING from start to finish. Sales team was not pushy and they were very informative and transparent. Great experience all around. finish. Sales team was not pushy and they were very informative and transparent. Great experience all around. More
by Rattler
Employees Worked With
Johnny O'Neill
January 30, 2026
I was incredibly reluctant to buy another vehicle, but I knew it was necessary—and I also knew I’d likely end up with a Toyota. Thankfully, Daniella Moore found us and made the entire process smooth and sea knew it was necessary—and I also knew I’d likely end up with a Toyota. Thankfully, Daniella Moore found us and made the entire process smooth and seamless from start to finish. I was almost certain I wouldn’t find something I truly liked, but Daniella was endlessly patient and kind through all of my indecision. Little did I know, I’d end up finding the perfect vehicle. Thank you to Daniella and Anfernie for making this such a genuinely great experience. More
by Ambrosha
Employees Worked With
Anfernie Benipayo, Daniella Moore
January 02, 2026
He is an awesome, not only dealer also true advisor and consultant. A very patient and calm guy, because of home we bought the car which we’re looking after for a year consultant. A very patient and calm guy, because of home we bought the car which we’re looking after for a year More
by getacheww2010
Employees Worked With
Chris Knippelberg
December 23, 2025
Chris Ellerbrock was amazing at getting me through my purchase. We ran into a bit of a complicated situation with my trade-in and he helped navigate the problem with minimal stress. Highly recommend him! purchase. We ran into a bit of a complicated situation with my trade-in and he helped navigate the problem with minimal stress. Highly recommend him! More
by pittsn09
Employees Worked With
Chris Ellerbrock
December 12, 2025
I purchased a 3–4-year-old used trade-in from this dealer and paid a dealer documentation fee, which is supposed to cover handling of title, registration, and lien paperwork. More than 60 days later, the and paid a dealer documentation fee, which is supposed to cover handling of title, registration, and lien paperwork. More than 60 days later, the paperwork still has not been completed. My temporary registration has expired, and when I drove nearly 50 minutes after work to address it, I was told to come back before 5 PM because the employees responsible for title and registration paperwork were “not present.” No solution was offered, despite the fact that driving with expired temporary registration is illegal and now actively enforced by police. At the same time, my bank has started sending notices stating that the title has not been recorded with them as lienholder and warning that the loan could be canceled if the issue is not resolved — something that is entirely the dealer’s responsibility in a financed transaction. I was also told that these delays were “because it was a used vehicle purchase,” which is not a valid explanation. Buying a recent used trade-in is normal and should not result in prolonged title delays, expired registration, or risk to financing. The most frustrating part is that the documentation fee was collected, yet the dealer has failed to perform the very services that fee is meant to cover, leaving me exposed to fines, wasted time, and unnecessary stress. I strongly recommend that anyone considering buying from this dealer get written confirmation that title submission, lien recording, and registration are completed promptly, especially if financing is involved. More
by Alex
Employees Worked With
Daniella
