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Muller Honda of Gurnee

Gurnee, IL

4.1
555 Reviews

7000 Grand Ave

Gurnee, IL

60031

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Showing 555 reviews

February 27, 2024

This dealership is good except that Honda themselves had to force them to give us a manual and warranty information. I have repeatedly tried to contact someone because there is almost a 2000 charge on my c More

by Barbied1962
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip DeMaio, Ozzi Fajardo
February 13, 2024

They literally lied to me after I'd purchased 5 cars from them and told me the price I was promised I could buy the car at upon completion of the lease was a "cash only" price and because I needed to financ More

by christina.holcomb78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alan Laudonckas, Eric Bass, Brian Odom
October 13, 2023

Gracie and the rest of the team made my experience at Muller a pleasant one. Thanks! More

by mion2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Krochmal, Andrew Tomlinson, Gracie Carrasco
September 16, 2023

Jason was great! He respected my time and had the cars ready for me. Plus, he was a good listener, and answered all my questions. I appreciated the information he pro More

by Cheryl from VH
Recommend Dealer
Yes
Employees Worked With
Jasen Lumpkins, Terry Lumpkins
Sep 17, 2023 -

Muller Honda of Gurnee responded

Hi Cheryl, thank you for your five-star review of Muller Honda of Gurnee. We are ecstatic to learn that you had an informative and attentive experience with our staff during your visit and we hope to work with you again someday.

September 03, 2023

It was great! I bought my first car here and, Ozzie was awesome accommodating me! He knows his stuff. I recommend to have him get you through the process when you More

by Gheremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Friedman, Ozzi Fajardo
Sep 04, 2023 -

Muller Honda of Gurnee responded

Congratulations! We are so happy to read that our Sales Team was accommodating, and awesome to work with during your visit. Thank you so much for the great five-star review, and we hope to do business with you at Muller Honda of Gurnee again in the future. Your recommendation is valued, have a wonderful day!

June 23, 2023

Our family had a great experience at Muller buying our new car! Our salesman Steve was knowledgable and went above and beyond to make sure we got the right vehicle. The Sales Manager Andrew made sure we More

by Jamend
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Friedman, Andrew Tomlinson, Eric Bass, Leesa Mireles
Jun 24, 2023 -

Muller Honda of Gurnee responded

Hi, Jamend. Congratulations on your new car! We are so happy to know that our Sales Department went above and beyond your expectations. It is a pleasure to learn that you had an exceptional experience. Thank you for the wonderful 5-star review. We hope to work with you again in the future at Muller Honda of Gurnee. Have a fantastic day!

June 14, 2022

Pasquale de Rosa is the most rude sales person I’ve ever encountered. He was incredibly rude through text message and when I called him he cussed me out and asked “are you familiar with this sound?” And hun More

by K123
Recommend Dealer
No
Employees Worked With
Pasquale De Rosa
Jun 17, 2022 -

Muller Honda of Gurnee responded

Hello, Please know that your feedback is important to me and customer satisfaction is a top priority. I would like the opportunity to speak with you directly in regard to your experience with a member of our Sales Team here at Muller Honda of Gurnee. Would you please reach out to me at my contact info below to discuss this in further detail? I would appreciate it. Thank you, Robert Logan General Manager Office 847-623-7673

June 10, 2022

Worked with Daniel L on a new Ridgeline. I filled out the online form for info and got a prompt reply. Daniel went over pricing and was transparent on what the final price would be and made More

by N
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Jun 17, 2022 -

Muller Honda of Gurnee responded

Hello dear customer, we appreciate you taking the time to leave a very detailed review of our dealership here at Muller Honda of Gurnee. We are so glad that we could make your vehicle purchasing experience such an easy one. We hope that you come back to see us and enjoy your new Ridgeline! Robert Logan General Manager Office 847-623-7673

Jun 17, 2022 -

Muller Honda of Gurnee responded

Hello dear customer, we appreciate you taking the time to leave a very detailed review of our dealership here at Muller Honda of Gurnee. We are so glad that we could make your vehicle purchasing experience such an easy one. We hope that you come back to see us and enjoy your new Ridgeline! Robert Logan General Manager Office 847-623-7673

March 18, 2022

Requested to drive a crv hybrid. Was given a price quote over text that included a interior protection package and ceramic paint protection package. Told who ever I was talking to More

by Victor_goltz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gracie Carrasco
Mar 19, 2022 -

Muller Honda of Gurnee responded

Victor, Thank you for taking the time to leave us a review. Our top priority is delivering 100% customer satisfaction. We would love the opportunity to speak with you about your CR-V Hybrid purchase inquiry and communication with our Sales Team. Can you please reach out to me directly at your earliest convenience so we can discuss this further? Thank you. Robert Logan General Manager Office 847-623-7673

Mar 19, 2022 -

Victor_goltz responded

The sales person I communicated with has my number. Bottom line is I will not be forced to pay for things I didn’t request. If your not willing to remove the extra protection packages off the total than don’t bother calling me. A quick review of your google ratings shows I am not the first person to have this issue.

Mar 23, 2022 -

Victor_goltz responded

Been a while and no call from the general manager. This tells me they do not really care that they just post the obligatory response to make it look like they are trying to do good but reality is they only want to take your money! Avoid this Stealership

March 11, 2022

Quality experience here. Satisfied with my vehicle and used car warranty. Typo on miles from internet to actual vehicle . More

by nathanwoodmaster
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 12, 2022 -

Muller Honda of Gurnee responded

Hello, We appreciate you sharing your review with us at Muller Honda of Gurnee. We would like the chance to address any feedback you have regarding your buying experience. If you would like to discuss this in further detail, please reach out to me. Thank you, Robert Logan General Manager Office 847-623-7673

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