Muller Honda of Gurnee

Our family had a great experience at Muller buying our new car! Our salesman Steve was knowledgable and went above and beyond to make sure we got the right vehicle. The Sales Manager Andrew made sure we new car! Our salesman Steve was knowledgable and went above and beyond to make sure we got the right vehicle. The Sales Manager Andrew made sure we got one at the best price. We have purchased many vehicles from dealerships, but Muller Honda was exceptional More

Pasquale de Rosa is the most rude sales person I’ve ever encountered. He was incredibly rude through text message and when I called him he cussed me out and asked “are you familiar with this sound?” And hun encountered. He was incredibly rude through text message and when I called him he cussed me out and asked “are you familiar with this sound?” And hung up on me. If I could give no stars I would. I have never been disrespected like that in my life. I understand there is a shortage of vehicles but you shouldn’t disrespect your potential customers that way. More

Worked with Daniel L on a new Ridgeline. I filled out the online form for info and got a prompt reply. Daniel went over pricing and was transparent on what the final price would be and made I filled out the online form for info and got a prompt reply. Daniel went over pricing and was transparent on what the final price would be and made no attempt to obfuscate any information. We discussed my trade (based on what I'd been offered on Carvana, Carmax, and other online portals) and he got me exactly the price I asked for. Most impressively, nothing about pricing or trade value changed when I got to the dealership - everything went exactly as discussed over the phone. I was in and out of the dealership in under an hour. More

Requested to drive a crv hybrid. Was given a price quote over text that included a interior protection package and ceramic paint protection package. Told who ever I was talking to Was given a price quote over text that included a interior protection package and ceramic paint protection package. Told who ever I was talking to (they didn’t give me a name) that I didn’t want them and to please remove them from the quote. I was than told “ Sorry, we're not able to do that. Thanks for your interest!”. Glad I found out how this stealership operates before I wasted anymore of my time. I realize new cars are in short supply but I will not be ripped off just because things are in short supply. More

Quality experience here. Satisfied with my vehicle and used car warranty. Typo on miles from internet to actual vehicle . Satisfied with my vehicle and used car warranty. Typo on miles from internet to actual vehicle . More

Great experience buying my car. Getting service has been awful. I called repeatedly in July to get service on my air conditioner. Always went to voicemail and no one called me back. Sent an online message a awful. I called repeatedly in July to get service on my air conditioner. Always went to voicemail and no one called me back. Sent an online message and no one ever responded. Meanwhile they keep trying to get me to sell my car back to them. I finally contacted a different Honda dealership to get service on my car. They answered both times I called. More

I would recommend this dealership to anyone! They made trading in my car and purchasing a new car so easy. Luis was great to work with!! They are worth your time!! trading in my car and purchasing a new car so easy. Luis was great to work with!! They are worth your time!! More

Honestly this dealership isn’t ethical nor a place you should buy a car. They only want to sell you a car if you’re willing to purchase the all weather package totaling 800$. I received an invoice email w should buy a car. They only want to sell you a car if you’re willing to purchase the all weather package totaling 800$. I received an invoice email which is attached stating that the car was pre sold and I have to purchase the after sale items the person before me ordered. Also on the phone they stated when I asked to pre buy that they don’t do that “incase there is damages to the vehicle” when it arrives but another person “pre bought accessories for the car” it definitely does not make sense to me. The day I went In the dealer it didn’t work out because my party was being stubborn and trying to negotiate. But I received a call from the most rudest sales manager stating he really wants to sell me the car but the “800$ worth of accessories were already attached so in order to be sold the car I would need to fork up that additional money” very terrible experience. So glad I bought my Honda hatchback sport at brilliance Honda instead. This place doesn’t deserve the Buisness. Only reason I’m giving 2 stars is because Gracie was truly an amazing girl. Management is terrible. Also got the all season weather mats and cargo tray for 199 at brilliance doesn’t make sense where they are pulling 800$ From. Don’t go here!!!!!!!! More

I feel that they fleeced my 85 year old mother by selling her a lemon of a used car. I know that it's always risky buying used, but there were issues the minute she drove it off the lot. We just had a $600 her a lemon of a used car. I know that it's always risky buying used, but there were issues the minute she drove it off the lot. We just had a $600 repair 3 months after buying it. So they either don't do good checks on what they are selling or they know there are issues and sell lemons to 85 year olds. More

I bought my car with Steve Friedman. Steve was able to help me find a car that was affordable and had everything I wanted. He answered every question I had with confidence and really made sure I was happy help me find a car that was affordable and had everything I wanted. He answered every question I had with confidence and really made sure I was happy with every decision I made. I wasn’t a fan of Honda’s before, but now they will be the only car I buy! I will be recommending Muller Honda and Steve Friedman to all of my friends and family. More