Myrtle Beach KIA - Service Center

If I could do a negative rating, I would. My 2021 telluride came in for service 3 weeks after we bought it. At first, they thought it was a transmission. It was still under warranty. After a My 2021 telluride came in for service 3 weeks after we bought it. At first, they thought it was a transmission. It was still under warranty. After a week, they discovered that it was an axle. I was visiting from out of town so after 10 days, they let me get a loaner vehicle. They replaced the CV boot and it took three weeks. Now, 5 months later, I am getting a service at my local Kia dealership and they have discovered that the axle is leaking and was not installed properly. I cannot tell you how mad that makes me. This is absolutely shameful More

Bought a Kia Sorento Hybrid in 2023 from MB Kia and the sale went well. However, had a terrible experience with the service department last week. Went for my 15000mile maintenance and an oil change at a sale went well. However, had a terrible experience with the service department last week. Went for my 15000mile maintenance and an oil change at a scheduled appt. They told me that the oil change was included on the maintenance plan I bought with the car but the maintenance would cost $300. I said fine, just do the oil change. Then went to the waiting room. Waited an hour and came out to check if it was done and my car had not even been moved. The service tech said "Oh, they were three cars behind - they're about to bring it back". I had another place to be, so I took my key and left. NO communication at all about this delay at check in, or during the entire hour I was waiting. I'll be taking my car elsewhere for maintenance. More

Took my 2017 Kia Sportage with less than 60,000 MI in because it has an engine oil issue the car uses a quart of oil every thousand miles when I spoke to the service department they told me this is norma because it has an engine oil issue the car uses a quart of oil every thousand miles when I spoke to the service department they told me this is normal I've never had a car use a quart of oil every thousand miles when I tried to speak to the service manager he ignored me until they wanted me to move my car he also basically told me that there's nothing they can do for me I've taken my car there ever since I've bought it and had all the oil changes and services done they're willing to take your money but when you need their help they're not willing to do anything for you would not recommend this dealer to anyone More

I bought a new kia sportage in 2022 sales and car i was very happy with but when i called for my first oil change i was told over a month form appointment had to go else where . second oil change could nev very happy with but when i called for my first oil change i was told over a month form appointment had to go else where . second oil change could never schedule no one answered my calls or e mails I just called recently to get price and schedule a service on my car left my phone number and email and guess what no call. but i get calls about buying anew car if they want my business they should make some adustments to service dept i ran a service business for 35 years first thing was to always return calls from every client no matter how small More

The service was completed in the time they told me. Will kept me updated throughout the process. The dealership was clen and the waiting room had coffee and TV. They even washed my car. Top shelf servi Will kept me updated throughout the process. The dealership was clen and the waiting room had coffee and TV. They even washed my car. Top shelf service. More

Will was very helpful, and the process of my engine replacement through the P1326 warranty was quicker than expected. I read online that it took months for some people to get their engines replaced, b replacement through the P1326 warranty was quicker than expected. I read online that it took months for some people to get their engines replaced, but Will helped me get mine within weeks. More

Had bad experience with this man. He is one of the reasons I'll never buy another Kia from Myrtle Beach Kia. He is one of the reasons I'll never buy another Kia from Myrtle Beach Kia. More

I have all my service done here greg roper is very helpful with any questions.or concerns I have very professional helpful with any questions.or concerns I have very professional More