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Myrtle Beach KIA - Service Center

Myrtle Beach, SC

4.4
169 Reviews

169 Reviews of Myrtle Beach KIA - Service Center

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November 28, 2023

Kia sorento sx with a a faulty check valve hose on the brake booster. Started this issue 10-24 and has continued to date with 4 visits to dealership only to be told the part ordered was not correct and ha More

by russp61444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Roper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

I talked to Greg about it. He informed me that he had been in contact with & relayed that Kia keeps sending us a brake hose instead of the part we need. He explained that Kia has an issue within their catalog, so the part number associated with the needed part is incorrect. Parts reordered the part number listed to see if there was a potential for a boxing issue, but the same hose came in. I am very sorry for the inconvenience, and I understand that this is frustrating. Our parts department opened a case with Kia because something is inaccurate on Kia's end. Until that is fixed, we cannot access the correct part. When that will be is solely determined by Kia USA. Again, I am sorry that this is happening. Hopefully Kia can resolve this quickly.

November 25, 2023

Will Thibodeau from service was very helpful and kept me updated all the way through he is nice customer service to go to person. thank you. More

by ezikat2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

Thank you for the great review. Will really appreciates the positive feedback.

October 01, 2023

Will in Service and Eric in sales were great helping us get our new phones connected to our KIA Sorrento! Thank you! More

by Braunmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errick Hayes II
Nov 01, 2023 -

Myrtle Beach KIA responded

Thank you so much for taking the time to let us know you were pleased. Errick and Will both appreciate the positive feedback!

September 14, 2023

Amazing service from Will Thibodeau anytime I need help with my car he is one call away. Very attentive and kind and really seems he cares about his costumer. Thank you so much Will. More

by ari_258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

Thank you for taking the time to let us know. Positive feedback is great to hear!

September 13, 2023

My car went for a security update 2 weeks a go and I can't get answers. On why it hasn't been fixed. Will never use them again for anything. More

by Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Gipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Will from service was very helpful and kept me updated all the way through he is nice customer service to go to person thank you.smiles More

by letishia Moseley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

Thank you so much for the positive feedback!

August 17, 2023

mr william trollinger was the best my day was going bad and he made me smile from the time i got there til. i left made sure everything was ok i appreciate his services i highly recommend them to come to k More

by ziquesimmons455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Trollinger
Aug 22, 2023 -

Myrtle Beach KIA responded

Thank you for the great review of Will and Bill and the service department.

July 29, 2023

Taken my car in for service and Will had me in and out in no time. Great service More

by Kiafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Myrtle Beach KIA responded

Thank you for the great review of Will and the service department.

July 28, 2023

When I entered the service department I was greeted very nicely. My name was taken and I was told about how long it would be and was shown to the waiting area. After everything was complete Will came and go More

by Fluffly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Trollinger, Jamie Pate
Aug 22, 2023 -

Myrtle Beach KIA responded

Thank you for the great review of the service department. The staff really appreciates the positive feedback.

July 26, 2023

Will was a very friendly and helpful service advisor. He managed to help us get are car in for service very quickly. More

by karenkawamoto4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Myrtle Beach KIA responded

Thank you for the great review of Will and the service department.