Nalley Acura

I went to the Nalley Acura dealership in search of a used Acura MDX and was looking to trade in a used Yukon. I dealt with a very personable salesman, Antonio Gary, and was initially pleased with our dealin Acura MDX and was looking to trade in a used Yukon. I dealt with a very personable salesman, Antonio Gary, and was initially pleased with our dealings. He didn't have any used MDX's that were of interest to me, but he did show me a few other used cars that I was able to test drive. I decided against the other cars and asked him to contact me if he got any other MDX's in inventory. Antonio called me several days later to say that he had just received a 2007 MDX Sport with 50K miles and the sales price was $27,900, so I went in the next day to look at the car and take it for a test drive. Antonio was busy with another customer when I arrived so he asked a co-worker to show me the car. His co-worker showed me the car and emphasized the fact that his dealership had done over a $1000 worth of work to the car in order to get it into condition to be classified as "Acura Certified", which meant the warranty on the car would be extended. He even pointed out that they had put brand new tires on the car. When I looked closely at the tires, I noticed that they were not the Michelin tires that were standard on all the MDX's, but were some unrecognizable, third rate brand (in other words, they were junk). I mentioned that it would cost me an additional $1000 to get 4 Michelin tires put on the car and would need to take that into consideration if I purchased the car. After taking the car for a test drive, I decided I would like to purchase the car, assuming they gave me a decent price for my Yukon. When we sat down to begin negotiations, the salesman brought over his manager, Fred McClure, to do all of the talking. He put down an official worksheet showing the selling price of the MDX minus a discount he would take off of the asking price, minus the trade in allowance for my Yukon, plus tax and an administrative service fee. I looked at the selling price, which said $28,991, NOT the price of $27,900 that Antonio quoted to me over the phone. When I questioned Fred about that, he tried to brush it off as if it didn't matter. I told him that I wanted my husband to take a look at the car before I purchased it, so we made an appointment to come back the next day. When I got home I decided to do some pricing research on 2007 Acura MDX's and I found this exact car on a National Acura website where all Acura dealerships can advertise their inventory. The VIN # on the car matched exactly and it was the same dealership, Nalley Acura on Cobb Pkwy. The only difference was the price......the asking price was $26,991......$2,000 less than the Fred McClure asking price. I called Antonio the next day and told him everything that happened and said that I would never do business with such deceitful and dishonest people. He asked me to speak with Brian Echols, the branch manager, and explain what happened. Speaking with Brian only resulted in hearing more lies from this dealership. First he tried to tell me that they had the car in inventory for such a long time that they decided to lower the price to $26,991 and Fred must not have been aware of that. I told him that Antonio said they "had just gotten the car in" on the day he called me, to which he replied "well, he must not have known that we had it in inventory." Then he tried to tell me that they had just lowered the price the day after I was in the dealership. I told him that was also a lie, because I saw the car on the website the same day of my visit. Every time he opened his mouth, he lied. Then he tried to convince me to do business with them by saying they "would make it up to me." I told him that I don't do business with liars or cheaters and he could keep his car! My experience with this dealership was the nightmare story that you always hear about and hope never happens to you. Stay away from Nalley Acura!!! More

We got the right vehicle at a great price within 3 hours. Tez, Brian and Fred worked had to make the deal happpen. They went the extra mile to make sure we were happy with the deal. Tez, Brian and Fred worked had to make the deal happpen. They went the extra mile to make sure we were happy with the deal. More

I have been a customer of Nalley Acura since 2000 purchasing 2 Acura MDXs and servicing each car. My Service Advisor is Al McGowan and my mechanic is Pete. Both Al and Pete are extremely profession purchasing 2 Acura MDXs and servicing each car. My Service Advisor is Al McGowan and my mechanic is Pete. Both Al and Pete are extremely professional and I trust them 100%. Al goes the extra mile to take care of me and my Acura. When needed, Al makes sure I have a loaner car and explains in detail what work needs to be accomplished and what work can wait. Pete takes the time to explain how and why a repair is needed. I never have been disappointed buying or servicing my cars at Nalley Acura. All the employees at Nalley Acura are very friendly and make you feel that they appreciate your business. More

Brian Echols was my first contact with Nalley. Over the telephone he answered every question I had about the three vehicles I was interested in. I drove to Nalley still undecided as to which vehicle I wan telephone he answered every question I had about the three vehicles I was interested in. I drove to Nalley still undecided as to which vehicle I wanted if any. Ken and Brian patiently answered my questions treating me with respect and not pressuring me in any way. When I made my decision, the deal was consummated efficiently. We arrived at a mutually satisfactory price quickly and the paperwork was completed with Rene in an efficient, professional manner. That completed, Ken showed me the salient features of the vehicle and set security items(door lock/unlock)to help protect me. He went with me on a test drive to demonstrate the paddle shifting feature. Every employee I encountered at Nalley was polite and accommodating. I was offered food and soft drink/water on numerous occasions during my stay there. This is the second vehicle I have obtained from Nalley and certainly will consider returning there if/when I need another vehicle. The attitude/service there far excedes other Acura dealerships I have encountered. More

After taking my son's 96 Acura TL to the local Honda dealership in Cartersville where they could not fix the car, I decided to take it to Nalley Acura. Al McGowan was very nice and valued my business. dealership in Cartersville where they could not fix the car, I decided to take it to Nalley Acura. Al McGowan was very nice and valued my business. Before installing a timing belt and fixing an oil leak that I had asked them to do, they called me to tell me that their diagnostics indicated I was having a transmission problem. So I decided not to invest any more money in a 15 year old car that was having transmission problems. I picked up the car later that day and they Al didn't even charge me for the diagnostics work!!! Fantastic service from a great guy. My experience from both the Nalley Acura and the Nalley Lexus dealership has been fantastic. When other mechanics or dealerships were not willing or able to tell me what kind of problems that my cars were having, both of these dealerships were comprehensive and straight with their diagnosis enabling me to make an informed decision about fixing my car. Thanks. More

Outstanding service. This dealership excels in customer service and making you feel very important. There is no wait time or down time...they get to your issues right away. They really seem to value my t service and making you feel very important. There is no wait time or down time...they get to your issues right away. They really seem to value my time as a customer. Thank you. More

The Customer Service was great the quality of the work was great and everyone was very friendly. My overall experience was great. Jason York was out sick and Al Mc Gowan took over and he was very nice an was great and everyone was very friendly. My overall experience was great. Jason York was out sick and Al Mc Gowan took over and he was very nice and friendly and I will ask for Al from now on, he was a great help. More

The dealership and salesman were pleasant to work with and very accomodating. This is my third Acura MDX and each one has been a pleasure to drive and own. THE DEALER'S SERVICE DEPARTMENT has provided the and very accomodating. This is my third Acura MDX and each one has been a pleasure to drive and own. THE DEALER'S SERVICE DEPARTMENT has provided the same quality service for each car. I especially enjoyed meeting and dealing with Damien. I look forward purchasing the 2014 MDX. More

Sales staff was nice enough at first, but lied to us about being able to get more information about using the ipod dock in our pre-owned vehicle. The sales person, Zack Spillers, told us he would contac about being able to get more information about using the ipod dock in our pre-owned vehicle. The sales person, Zack Spillers, told us he would contact the previous owner to find out how to use it. After weeks of going back and forth with him saying he was trying to contact the previous owner he finally told us the management had burned some bridges with the previous owner and he wouldn't return their calls. He told us he would put us in touch with an audio person to straighten things out. Never happened. I ended up calling the previous owner (Nalley forgot one oil change record when they threw out the rest of the maintenance records) to have him explain it. He was able to do so, but informed me that Nalley had never tried to contact him and that he left specific instructions on how to operate the ipod dock as well as all of the records for the services. Lets just say Nalley will tell you anything to get you in a car and out the door. More