Nalley Lexus Roswell

To Whom It May Concern, I am writing to formally raise concerns regarding my experience with Nalley Lexus of Roswell, which is part of Asbury Automotive Group. I visited your dealership on September 17, concerns regarding my experience with Nalley Lexus of Roswell, which is part of Asbury Automotive Group. I visited your dealership on September 17, 2025, to inquire about leasing a vehicle. At that time, I traded in my 2016 Audi A3, which had a payoff balance of approximately $14,000. The dealership applied only about $4,000 toward the trade-in, leaving me significantly upside down. I then entered into a lease for a 2025 Lexus IS350 through Lexus Financial Services, with a monthly payment of $1,300. In January 2026, after only four months, I contacted Mohammed, the Finance Manager, regarding trading the leased IS350 for a 2026 Lexus RX350. I clearly explained that I wanted the new vehicle financed under my business name and specifically stated that I did not want the loan reported on my personal credit, as I am preparing to purchase a home and needed to avoid negatively impacting my personal debt-to-income ratio. Mohammed advised me that this arrangement was possible and represented that the vehicle could be financed through my business, with me acting as a personal guarantor if necessary, without impacting my personal credit reporting. Based on these representations, I agreed to proceed with the transaction. The dealership valued my IS350 at $37,000, which again left the deal significantly upside down. Despite this, I moved forward in reliance on the assurances provided. However, I have since discovered that the financing terms and/or reporting do not align with what was represented to me. This has caused serious concern and potential harm to my financial standing, particularly given my intention to purchase a home. I believe I was misled during this transaction. The representations made were material to my decision to proceed, and I would not have agreed to the deal had I been provided accurate and truthful information. As a result of this experience, I have lost confidence in the professionalism and integrity of both Nalley Lexus of Roswell and Asbury Automotive Group. I find these business practices to be deceptive and unacceptable. More

I had a great experience at Nalley Lexus Roswell. Mohammad and Ben were extremely helpful, professional, and made the entire process smooth and stress-free. They worked with me to make the deal happe Mohammad and Ben were extremely helpful, professional, and made the entire process smooth and stress-free. They worked with me to make the deal happen, and I was able to purchase my Escalade without any issues. I truly appreciate their customer service and highly recommend them.” More

Great experience the salesman did all he could to help me get the he car get the he car More

Purchased my second RX350 from Nalley Lexus Roswell last week and it was a very pleasant experience. Great service from my salesman, Jim Roberts, and their Tech person, Caitlyn. Over the last 3 years I’ve u week and it was a very pleasant experience. Great service from my salesman, Jim Roberts, and their Tech person, Caitlyn. Over the last 3 years I’ve used their service department and have been very pleased with my interactions with service advisor, Anthony Waight. More

Absolutely exceptional experience at Nalley Lexus! From the moment we walked in, we were treated with professionalism, warmth, and genuine care. Ben Otieno went above and beyond to understand exact From the moment we walked in, we were treated with professionalism, warmth, and genuine care. Ben Otieno went above and beyond to understand exactly what we were looking for and presented options that fit perfectly. Daniela Brand personally ensured we received top-tier service, which made us feel confident and valued. Armand Ngabe made the financing process seamless and pressure-free—something that truly sets this dealership apart. This was, without a doubt, the best car-buying experience I’ve ever had at a luxury dealership. Nalley Lexus has earned a customer for life! More

The best dealership experience I have had. Jimin was an amazing salesman. He went above and beyond to make sure everything was perfect. Everyone was friendly and helpful throughout the dealers Jimin was an amazing salesman. He went above and beyond to make sure everything was perfect. Everyone was friendly and helpful throughout the dealership. More

We purchased a 2017 Rx 350 with all the bells and whistles from Nally in October 2017. We were convinced to purchase the extended warranty for 10 years. We also purchased the interior warranty which whistles from Nally in October 2017. We were convinced to purchase the extended warranty for 10 years. We also purchased the interior warranty which had a 7 year time limit. At first we are unable to locate our warranties. After numerous calls to Nally to obtain a copy of our warranties they were never able to produce them. We went through not only the manager of the dealership who assigned it to one of the 2 Mohammed’s that works there (thereto that work there I just don’t remember his last name) and they were never able to produce my warranty documentation. They said that the records were off-site and they would order them but of course that never happened. You would think they have a record of something like that or at least the amount of money I paid to be able to match up with the fact that I did in fact purchase those expensive warranties. We did finally locate the warranties in our manual book (I placed them there will repurchase the vehicle) and by the time we did- from the time we asked for assistance on interior problem-, the warranty had expired. Just this week the tire pressure sensor light came on and we were told by the tire department at Costco that it was a failed sensor and that they would need to be replaced. I had the warranty in hand and called to schedule a warranty repair with Nally Lexis of Roswell. I could not get anyone to confirm whether or not the warranty covered the repair. Nobody would call me back. I asked to leave a message with the manager of the entire dealership. Instead I received a call from Daniella, who said she would take care of it and also fix the seat repair which I’d sought to fix a couple of years ago. She said that her service person Brandy would call and schedule an appointment for the warranty repair. Brandy called to tell me that my warranty had expired and therefore the warranty would not cover my issue and it would be over $400 out-of-pocket to replace one sensor. In response, I sent to Daniella a text message with a copy of the warranty showing that we clearly had 2 years left as well as 30,000 miles before expiration. Daniella said she would get back to me. She didn’t. I called her again-no response (she had given me her cell number so that I would be sure to be able to get through with her if I had an issue). So I called up the warranty company, Fidelity Warranty Services, Inc. who were very nice and confirmed that my warranty was in force and also informed me that because the car had 11,000 miles on it when I purchased it that my warranty was for an odometer reading of 111,000 miles . Receiving absolutely no response from Nally I went over to Hennessy Lexis who were happy to schedule an appointment and handle my warranty repair. In fact, their cost for repairing all 4 sensors was $100 more than Nally just repairing one. FYI. Everything with Nally has always been like pulling teeth. I don’t think the right hand knows with the left hand is doing. I will never buy a car from these people under any circumstances and you should think twice about it is well. More

Our salesman (Roy Cha) and finance manager (Mohammed Tahir) were very professional, kind, and accommodating. They were very knowledgeable about every aspect of the process of picking and purchasing a ca Tahir) were very professional, kind, and accommodating. They were very knowledgeable about every aspect of the process of picking and purchasing a car and we will come back for future purchases because of them! More

The dealership has a good inventory of vehicles to choose from. The facility has a great waiting area and accommodations to make it easy while you’re buying a vehicle or waiting for car service. Well thought from. The facility has a great waiting area and accommodations to make it easy while you’re buying a vehicle or waiting for car service. Well thought out floor plan. More