Pamela White and Bradley _____?__provide friendly and courteous customer service as does Do Pak because they are friendly yet serious about their jobs and make me feel like they have my car in their best interest.

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I had an excellent first-car-buying experience at Nalley Lexus Roswell. The main person I worked with was Charlies. He was very helpful, professional and accommodating. They were in no way pushy and I am very pleased with my 2007 Chevy Impala. When I'm ready to upgrade to a Lexus, this will be where I come.

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Pamela White had direct professional ability
With a very caring touch. She has always taken
Care of me. Lucas goes the extra mile and has alswat
Got the job done fast.

Thanks,

Rev London

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ALways a p[leasure to do business with Lexus of Roswell. We bought and have my wife's car serviced here. I have never worked with a better group of people.

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Johnnie was great to work with on the purchase of my new 2013 RX 350 last June 2012. He worked through very smoothly through all steps and was very proactive and responsive keeping me up to date on the delivery status of my new car. I would highly recommend Johnnie to anyone looking to buy a new Lexus.

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Came in for 20k service for LS460. Charles listend to the few things that I needed done additionally. He explained in detail why I needed new tires (which I knew) and went out of his way to find the lowest price. Service was impeccable and friendly, overall a very nice experience. Service, as always, shows quality work.

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We have a seven year old Lexus SUV, Will has always been our service rep and has been WONDERFUL. He is honest and never does any work without consulting us first. While having our SUV serviced we mentioned an interest in purchasing a CT200h for our daughter. Will said he owned one and introduced us to Jim. He spent most of the day with us ensuring we had the car we would be satisfied with. He then scheduled a follow up appointment to show our daughter how to operate the extensive computer system within the car. He is currently working with my husband to get him the new GS350h when it comes out in July.

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I brought a certified Lexus from another dealer to have it inspected at Nalley since Nalley had serviced my previous Lexus for 6 years. I trusted them. My regular service advisor is Will Gallagher and I had asked for his opinion earlier on the difference between the 430 I had and the 460 I was looking at. He was very forthcoming with valuable info on the differences in the two. Very valuable info in my decision making process; however, he was out of town when I brought the other car for inspection and that's how I connected with Do. He had helped me one other time when Will was out of town. Do knew what I was doing and walked back into the shop and asked the tech to look deeper into the car than just a superficial inspection.They found a few problems with items that did not meet Lexus certification specifications like brake pad tolerances that were below certified specifications, tires below tolerances and body damage I had missed. I did not purchase that auto from the other Lexus dealer but later found an LS 460 at Nalley. We made a fair deal. Barry was professional,very thorough in the explanation of systems in the car on delivery and followup several days later. He now is looking for a certified RX for my wife.

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My experience at Nalley Lexus of Roswell was unlike any other experience at any dealer I have visited. Their customer service is beyond excellent. I truely believe I got a very fair deal. Furthermore I would be more than likely to drive the five hours back to that or any other Nalley dealership.

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Having newly moved into the area, we went to get our first service at Nalley-Roswell. After the service was done, we asked to use a coupon that was on the website, but they would NOT honor it simply becuase we did not have it printed and in hand. Really!

After doing a $150 Oil change, at minimum, they should honor their own discounts and not look for excuses! At my old dealership in NJ, I would not even have to ask for it - it would simply be applied.

In the end - dealer can either hide behind excuses to keep you dissatisfied and say "gotcha" or just do what it takes to bring the customer back. I will look for a place next time that actually values my business and wont look for ways to screw me.

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