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Nalley Toyota of Roswell

11130 Alpharetta Hwy, Roswell, Georgia 30076
Sales: (404) 994-5422

Makes: Toyota|Service Center
 
Good
72% Recommend

Overall Rating 4

190 Lifetime Reviews

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Nalley Toyota of Roswell
190 Lifetime Reviews

Hours: Open Now

Nalley Toyota of Roswell Info
Hours
Amenities
About Nalley Toyota of Roswell

Nalley Toyota of Roswell offers an impressive inventory of new Toyota models and quality pre-owned vehicles, as well as professional maintenance and repair services, genuine parts, and auto body repair to customers in Roswell, Marietta, Alpharetta, Sandy Springs, and Atlanta. At Nalley Toyota of Roswell, we are committed to providing customers with the best possible service on each and every visit to our dealership. That's why your feedback is so important. Whether you visited our dealership for service, to test drive a new vehicle, or anything in between, we want to hear about your experience. We invite you to visit our showroom located at 11505 Alpharetta Highway, Roswell, GA, and see just how easy the car-buying process can be.

About This Dealer | Hours of Operation | Amenities

About Nalley Toyota of Roswell

Nalley Toyota of Roswell offers an impressive inventory of new Toyota models and quality pre-owned vehicles, as well as professional maintenance and repair services, genuine parts, and auto body repair to customers in Roswell, Marietta, Alpharetta, Sandy Springs, and Atlanta. At Nalley Toyota of Roswell, we are committed to providing customers with the best possible service on each and every visit to our dealership. That's why your feedback is so important. Whether you visited our dealership for service, to test drive a new vehicle, or anything in between, we want to hear about your experience. We invite you to visit our showroom located at 11505 Alpharetta Highway, Roswell, GA, and see just how easy the car-buying process can be.

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday 12:00 PM - 6:00 PM

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday 10:00 AM - 4:00 PM

Parts

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday 10:00 AM - 4:00 PM

  • Customer Lounge Area
  • Drive-In Service
  • Free WiFi
  • Rental Car Service Onsite
  • Shuttle Service
190 Dealership Reviews
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Reason For Visit
Service

"Terrific dealership."

We were having our car serviced and decided to look at the new RAV4's, at which time Kevin Smith assisted us. He was courteous, knowledgeable, helpful and at all times very professional. The weather was cold and rainy, but it certainly didn't diminish his ability to perform his job. We were very pleased with Kevin and would request his expertise and friendliness service again. Cheri Norry, Service Dept., is also a wonderful asset to your company. She's always upbeat, friendly and knows her job quite well. Last but not least is Ken Womack, Finance Mgr., who was also professional and very people oriented. The above-named employees do an outstanding job and represent Nalley Toyota very well. Your company is very lucky to have employees of their caliber! Sharon Hess-Blank

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Employees dealt with

Cheri Norry and Ken Womack
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Nalley Toyota of Roswell responded to this review

November 19, 2014

Sharon, Thank you for the 5 star review! I am so happy to hear all of your compliments about Nalley Toyota Roswell! It is our pleasure to work with you to earn your trust and ensure your automotive satisfaction. Please do not hesitate to let us know if you have concerns we can address before your next visit. Thank you, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"New vehicle purchase"

Our salesman (AJ) was very knowledgeable and friendly. Working with him was a very favorable experience. Jason, in finance, was also very knowledgeable and pleasant. During the auto delivery, AJ took the time to go over many features of the car and asked me to come back if I had any questions. I would recommend the personnel that I worked with and the dealership.

Customer Service
Quality of Work
Friendliness
Pricing
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Employees dealt with

Nihad (AJ) Ajanic
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Nalley Toyota of Roswell responded to this review

November 19, 2014

It is our pleasure to provide you the kind of service you wrote about. Please continue to trust us with your concerns. We look forward to working with you again. Best, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"Overall good experience"

Richard Wong was willing to accept my knowledge and research on a fair price for the Tacoma I purchased, and the deal was completed in a relatively short time frame. Better experience than my last two dealer transactions, including a current failed attempt at a dealer located closer to me.

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Nalley Toyota of Roswell responded to this review

November 19, 2014

It is our pleasure to work with you to earn your trust and ensure your automotive satisfaction. Please do not hesitate to let us know if you have concerns we can address before your next visit. Thank you, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"Good , but felt like I needed a sleeping bag "

The time spent there was way too long! But I loved Dominic I would recommend him to everyone! Financing was a horrible rate for excellent credit.

Customer Service
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Friendliness
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Overall Experience

Employees dealt with

Dominic Rodgers
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Reason For Visit
Sales (New)

"The Best Car Shopping Experience !!"

I usually hate shopping for a new car but this time it was painless and pleasant! My daughter and I came to buy a car for her and we left with a car for her and a new Camry for me. Corey was great very accommodating and had patience. Everyone I came in contact with were really nice and seemed to care without being pushy .A really great experience, I would defiantly recommend this dealership. My daughter dealt with Richard a really nice professional young man. Aaron was our finance guy and was terrific. He had a great sense of Humor and rally made us feel special as if we were family. All in all a great buying experience .will definitely recommend to friends and family.

Customer Service
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Employees dealt with

I cant remember his name but the young man that went over my car when I picked it up ,a realy nice young man. I think his name was Marquise ?
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Nalley Toyota of Roswell responded to this review

November 12, 2014

Thank you for letting me know how my team has earned your trust; I want to be sure you always experience the kind of customer service you wrote about so do not hesitate to let me know if you have any concerns that I can work to resolve with you. Best, Robert Gagliardi General Manager



Reason For Visit
Sales (Used)

"Raised the Bar"

Richard Steadman was approachable and nice. He had a very good vibe, and really seemed like he wanted to help me find my new car. He helped me decide what I want, by asking all of the right questions. I really enjoyed working with him and will recommend him to all of my friends and family. Nalley Toyota has really raised the bar. Aaron in the finance department was awesome. Helped me through my first car purchase!

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Reason For Visit
Sales (Used)

"Horrible waste of time, horrible customer service..."

I really hated the fact that I had to give them one star. Their service is worth less than one star. I've been dealing with this dealership for months trying to get out of them what they promised to use when we purchased a car from them. First of all, the advertised a car with features that it did not have. They claimed that they would make it right but did nothing but put us off and stall. We paid for a few things to be fixed when we purchased the car. Getting them to come through on this service was extremely difficult and then when they did do the work, they broke the part that they were "fixing" and then tried to hide it by supergluing it and not telling us. This is a freaking BMW. You don't superglue it and try to hide it... Out of the 40 or so times that they told me they would call me back over the months that I've been dealing with them, I received 1, yes 1 call back. These people do not care about you, all they want is your money and they will do and say whatever it takes to get it but then once they have it, you are worth nothing to them. The simple "service" that they did took WEEKS. There were periods of time when I called back after a week to find that the car had not even been touched and we were out of our car for absolutely no reason. Once I even arrived for scheduled service to find that no one had record of my appointment. I'd been ASSURED that I had an appointment! I could go on and on about how horrible this dealership is... Long story short, don't waste your time and save yourself the years of life that you will loose from the stress that this place will cause you.

Customer Service
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Employees dealt with

Brandon Cannon, Erik Sims, Alan Rachal
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Nalley Toyota of Roswell responded to this review

November 12, 2014

Thank you for taking the time to leave us your feedback. I am disappointed to hear your visit with us was less than satisfactory. I would like to opportunity to speak with you in hopes that I can better resolve the issue. Please contact me at 404-994-5422 at your earliest convenience. I look forward to hearing from you. Robert Gagliardi, General Manager



Reason For Visit
Sales (New)

"Customer service is awesome . Employed Help me alot"

Customer service is awesome , particularly employed Help me a lot . I will recommend this dealer to all my friends and family . But only thing i was little bit disappointed regarding price of my trade in car . I received less amount than i expected .

Customer Service
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Employees dealt with

Anderson Pickett
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Reason For Visit
Sales (New)

"Purchased a Toyota 2014.5 SE"

This was one of the best experiences I’ve had with a car dealership. I bought my last new car from a Nalley dealership and chose Nalley again because of that past experience. I’m glad I did. Corey was wonderful. He was very knowledgeable and friendly. Pete Oliver was also very helpful and friendly. I would recommend this dealership to my friends and family. Keep up the good work!

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Employees dealt with

Pete Oliver
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Reason For Visit
Sales (New)

"Super Nice!"

My husband and I found my car online and came into the dealership to check it out before buying it. I was surprised that we were not bombarded by 15 sales reps all at one time, which is typical of car dealerships. Instead, we were greeted by Dwight Wood. He was very nice and knowledgeable and made our experience great. We also dealt with Jason Hedrick. He was really helpful and got us taken care of the following day when we picked up my car. I would highly recommend either of these gentlemen to assist you with your purchase. Awesome guys!

Customer Service
Quality of Work
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Overall Experience

Employees dealt with

Jason Cruz, Arnold Harrison
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Nalley Toyota of Roswell responded to this review

October 27, 2014

I am pleased to hear that you and your husband were happy with working with Dwight and Jason, and no one else! We don't want to bombard you but we are always here to help when you need it! Thank you, Robert Gagliardi General Manager

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