About Us
Copyright 2014 DR Media Holdings, LLC
Search
Learn more

Nalley Toyota of Roswell

11130 Alpharetta Hwy, Roswell, Georgia 30076
Sales: (404) 994-5422

Makes: Service Center|Toyota
 
Good
69% Recommend

Overall Rating 3.9

180 Lifetime Reviews

Write a Review
Nalley Toyota of Roswell
180 Lifetime Reviews
Nalley Toyota of Roswell Info
Hours
Amenities
About Nalley Toyota of Roswell

Nalley Toyota of Roswell offers an impressive inventory of new Toyota models and quality pre-owned vehicles, as well as professional maintenance and repair services, genuine parts, and auto body repair to customers in Roswell, Marietta, Alpharetta, Sandy Springs, and Atlanta. At Nalley Toyota of Roswell, we are committed to providing customers with the best possible service on each and every visit to our dealership. That's why your feedback is so important. Whether you visited our dealership for service, to test drive a new vehicle, or anything in between, we want to hear about your experience. We invite you to visit our showroom located at 11505 Alpharetta Highway, Roswell, GA, and see just how easy the car-buying process can be.

About This Dealer | Hours of Operation | Amenities

About Nalley Toyota of Roswell

Nalley Toyota of Roswell offers an impressive inventory of new Toyota models and quality pre-owned vehicles, as well as professional maintenance and repair services, genuine parts, and auto body repair to customers in Roswell, Marietta, Alpharetta, Sandy Springs, and Atlanta. At Nalley Toyota of Roswell, we are committed to providing customers with the best possible service on each and every visit to our dealership. That's why your feedback is so important. Whether you visited our dealership for service, to test drive a new vehicle, or anything in between, we want to hear about your experience. We invite you to visit our showroom located at 11505 Alpharetta Highway, Roswell, GA, and see just how easy the car-buying process can be.

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday 12:00 PM - 6:00 PM

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday 10:00 AM - 4:00 PM

Parts

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 7:00 AM - 5:00 PM

Sunday 10:00 AM - 4:00 PM

  • Customer Lounge Area
  • Drive-In Service
  • Free WiFi
  • Rental Car Service Onsite
  • Shuttle Service
180 Dealership Reviews
Filter Reviews By:


Reason For Visit
Sales (New)

"Great service. A very great experience. "

EXPLANATION OF THE FUNCTIONS ON THE CAR WERE COMPLETE. ALSO ALL QUESTIONS WERE ANSWERED IN A VERY PROFESSIONAL WAY. MY SON HELPED ME DECIDE ON THE CAR, AND JAY JOICE WAS PATIENT AND HELPFUL DURING THE WHOLE PROCESS.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"Purchase a Toyota 2014.5 SE XP edition"

Excellent customer service and great people to work with. I will recommend my friends to go to Nalley Toyota for an awesome experience. Very helpful and friendly environment!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"New Tacoma Purchase"

I had a Great Experience with Dwight Wood! I will be back when it is time to buy another one. He made the process smooth and easy I got a truck i love and i am very happy with it!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Nalley Toyota of Roswell responded to this review

October 09, 2014

Thank you for letting me know how happy you are with your new truck and your work with Dwight to find it. Please let us know how we can be of further assistance. Best, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"Persistent and consistent"

Exceptional service which included persistent and consistent followup. I recommend this dealership and the people that assisted me in my car. Explanation of the functions on the car were complete and thouroug along with setting me up for future service.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Nalley Toyota of Roswell responded to this review

October 07, 2014

I am happy that Kevin, Jason, and John made you feel fully informed through your purchase and first days of ownership. Please let us know if you have any concerns we can help you with before your first scheduled service visit. Thank you for your business, Robert Gagliardi General Manager



Reason For Visit
Sales (Used)

"A Flim-Flam Dealership"

I purchased my BMW 750Li on Sept. 2nd. The engine light came on and I brought it back Friday Sept. 5th. My salesman Richard Steadman, really didn't seem to care at all about helping me on Sept. 5th. His only concern was that the car wasn't fixed off his commission. He told me that Nalley was not paying for it and I would have to without consulting his manager. Richard showed very poor customer service throughout my experience. After my car was received by the service dept. Jose Velasquez seemed generally interested in helping me getting the car fixed but he disappeared and did not return my calls both Monday and Tuesday. Trying to get info on my car both Monday and Tuesday, I spoke with Linda and Richard who promised to return my calls or locate Jose but I never heard from either one again. I personally had to come in from Fairburn to actually see what was going on with my car and was met by Steve Nowak who gave me the spill with my car in less than 5 minutes (48 hrs. after phone attempts). Steve stated, My car may go to the BMW Dealership tomorrow if there is an open widow which I think he secured prior to my departure. Steve definitely showed me a sense of interest and had my urgency in mind. After all of this I was very upset, confused, and disappointed. I was not upset about the car not being in my possession but the lack of communication that was relayed. I also have a "WE OWE" in writing for dealer cost for a key being made which they refuse to honor without a bunch of red tape too but now the engine light I mentioned earlier came back on and I took the car to BMW South of Union City for repairs and found out that I am about to thousands into a car that they advertised on the internet. I sent replies to the previous problems to Richard Gagliardi the General Manager and he never responded himself so I assumed he thinks he's too busy to respond to a customer. I even called Asbury Automotive Headquarters and left messages to Marita Gregory ( customer complaints) who never returned my calls also. This is by far the worst car dealership I have ever been associated with and I will never buy here again. Nalley Toyota, you got me but this is your chance to not let them get you.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Nalley Toyota of Roswell responded to this review

October 06, 2014

Donnie, Thank you for writing about the work done to your vehicle. As Marita has let you know, we need the receipt before we can provide your refund. Please bring it with you when you pick up your key so we can resolve this matter as quickly as possible. If you have additional questions, I am happy to discuss them with you; I can be reached at 678-832-4200 at your convenience. Best, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"New Car Purchase"

My experience was extremely pleasant with no high pressure sales pitch just good and honest people. I would definitely recommend Nalley Toyota to anyone looking for a vehicle. The person that really made the deal was Mr. Charles Wang, professional, transparent and knowledge of the product. Great person to have on a sales team...Good Job. Thanks Dianne

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Nalley Toyota of Roswell responded to this review

October 07, 2014

Dianne, It is our privilege to provide you the kind of service that Charles showed you during your recent purchase. We are glad to have him on the team and you in the Nalley Toyota Roswell family. Thank you, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"What a deal!"

I had a Great Experience with Corey Mcintosh! I will be back when it is time to buy another one. He made the process smooth and easy I got a car i love and i am very happy!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Nalley Toyota of Roswell responded to this review

September 22, 2014

Thank you for writing about Cory's ability to make your purchase experience go so smoothly. I am happy that you are happy and hope to see you at your first service visit! Best, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"Great Experience From A Excellent Team "

I dealt w/t Kevin Jeffries on a 14.5 Camry SE as our deal was complicated by a trade and the need to get to a payment we had a ceiling placed on. He was able to make the deal happen and come in at the payment we needed. He also went above and beyond to hold the vehicle until we could work out the dwn payment and arrange travel to get the Camry as we live in North Fl. I also had the pleasure of meeting the Cust relations Mgr Bruce who treated me very well and made sure I was comfortable during the process of getting through finance and delivery of the Camry. I would also like to give Katie and Maurice who were the Sales Reps that helped me during my visit a thank you for making sure I was taken care of as well during the process. The last name to mention is Ken in finance who had to handle a circumstance that arose from the lender and jeopardized the deal but he promised to handle it which he did and he saved and preserved the deal. We were loyal customers of Atlanta Toyota but due to their negligence on this deal Nalley Toyota of Roswell is now our go to dealer as well as family/friends that I will recommend them to on their future vehicle purchases and they will get the first shot no doubt on all our future vehicles going forward.

More

Did you find this review helpful?

Yes
 
2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Nalley Toyota of Roswell responded to this review

September 16, 2014

Thank you for your wonderful review. I am thrilled to hear that my team was able to do what it takes to make the deal work for you from Kevin's finding the right Camry for you to Bruce who I am confident did a great job of making sure your needs were met while waiting for Katie and Maurice to make the final arrangements when you were on site. Ken is a true professional and I am glad that he was able to demonstrate his expertise to help save your deal. If you have any concerns we can help with, do not hesitate to let us know. Thank you for your business and welcome to the Nalley family! Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"GENUINE Car Dealership"

Through my recent experience at Nalley Toyota of Roswell, I would have to say that I will be recommending this dealership to as many people that may be looking for a NEW or PRE-OWNED vehicle. The CUSTOMER SERVICE is OUTSTANDING not to mention the huge selection of vehicles. Katie was my sales person who sold me my New Toyota Camry, and she was able to answer all my question's that fit my needs of the vehicle that I was looking for. The time spent at the dealership was REASONABLE and everyone was working DILIGENTLY. Finance was not stressful like most people tend to think. Jason, who was in Finance was VERY PROFESSIONAL and TRUSTWORTHY with the deal. Kudos to the management for having such a wonderful TEAM!!!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Nalley Toyota of Roswell responded to this review

September 10, 2014

Thank you so much for your kind review. It is our privilege to work to ensure that you are fully satisfied with your purchase. I am glad that Katie was professional and earned your trust. Please let us know if you have any concerns we can work with you on before your first service visit. Thank you, Robert Gagliardi General Manager



Reason For Visit
Sales (New)

"Amazing experience"

We are so glad we came to this dealership to buy a new Prius. We were originally going to buy the Prius C, but after discussing it with the very informative employees we went with the bigger Prius 2. So happy we went with the bigger vehicle, and what a deal!!!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Charles Wang, Michael Hecht

Nalley Toyota of Roswell responded to this review

September 03, 2014

I am glad that you came to Nalley Toyota of Roswell to buy your new Prius and that we were able to help you make the decision between your available options. Please let us know what we can do to be of further assistance. Thank you for your business, Robert Gagliardi General Manager

1
...
1 - 10 of 180 results
Recently Reviewed Employees

Jason Alston

Business Manager

7 Lifetime Reviews

Read Reviews

Kevin Smith

New Car Sales

6 Lifetime Reviews

Read Reviews

Bruce Sinkoe

Customer Service Manager

6 Lifetime Reviews

Read Reviews

Robert Gagliardi

General Manager

5 Lifetime Reviews

Read Reviews

Corey Mcintosh

New Car Sales

2 Lifetime Reviews

Read Reviews

Kevin Jeffries

Internet Sales Director

7 Lifetime Reviews

Read Reviews

Rich Trupia

New Car Manager

5 Lifetime Reviews

Read Reviews

Nicole Reyes

New Car Sales

5 Lifetime Reviews

Read Reviews

Doc Peal

Sales Manager

3 Lifetime Reviews

Read Reviews

Aaron Coles

Business Manager

3 Lifetime Reviews

Read Reviews

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory