Naples Chrysler Dodge Jeep Ram

Dave Landi - Simply the Best - and,,,Thank you Tyrone Morgan Another great experience at Naples Dodge/Ram. My college student son needed a new used car. After looking at the website I called Dave Landi (again)wh Another great experience at Naples Dodge/Ram. My college student son needed a new used car. After looking at the website I called Dave Landi (again)who put me in the good hands with Tyrone Morgan. Tyrone - highly professional -showed me several cars and when my son and I returned to the dealership Tyrone took us on 3-test drives and answered all of our questions. When it came time to close the deal, Tyrone, Steve Durst and Conrad (Finance) took very good care of us with a fair trade value for my sons car and excellent deal on the new used vehicle. Dave Landi stayed in touch too thoroughout the deal even though he left for vacation. Tyrone Morgan Ian't listed on the review page but I give him 5-stars too. Naples Dodge/ Ram’s team showed me again - they have the best customer service skills, practices and philosophy in the industry. Low pressure, high results and good deals. Thank you! More

One word DISHONEST I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought i I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought in a 3x5 postcard type coupon that they had sent me with an oil change discount but they did not honor it. I was told that they couldn't honor that coupon for $19.95 but that they could print me one from the dealer for $22.95 which I agreed to. When I paid my bill, they didn't have the coupon, I sat there for 3 hours at which time they could have told me they didn't have a coupon so if I wanted it would cost me the now $66.21 that I ended up paying for but the worst part is to come. I had asked them to perform a vehicle inspection with a report and estimates of what needed to be fixed, well their report gave my car an A+ all GREEN when I knew that wasn't true nor possible. I already knew from the previous inspection that all tires needed to be replaced and my rear brakes and right rear rotor needed to be changed. When I confronted the manager, she went outside to verify and came back with a modified report giving me a YELLOW color for the brakes and RED for the tires. Well this to me can only mean one of 2 things: Inspection wasn't performed or the report was pencil whipped. In either case now how can I be sure that the oil has been changed or anything else for that matter. I am just telling the truth here. If after reading this you want to take your chances with these people then all I did here was more waste of my time. It is very sad that this kind of thing has to happen for just a few bucks that won't make me or brake me but that can generate a bad review. More

Very Friendly and Professional My Dodge Ram 3500 had a few items that needed attention ,and everything Rudy promised was delivered. Rudy and the service manager Rhonda make a grea My Dodge Ram 3500 had a few items that needed attention ,and everything Rudy promised was delivered. Rudy and the service manager Rhonda make a great team. Thanks. Ricky More

Friendly and Professional My Ram 3500 needed repairs. Everything Rudy promised was delivered. Rhonda and Rudy make a good team. I will definitely return and recommend to Family My Ram 3500 needed repairs. Everything Rudy promised was delivered. Rhonda and Rudy make a good team. I will definitely return and recommend to Family and Friends. More

The WORST ever customer service I have every come across These people can NEVER be reached, NEVER call back, NEVER keep promise. My father in law from the Netherlands borrowed my car to drive to Naples and These people can NEVER be reached, NEVER call back, NEVER keep promise. My father in law from the Netherlands borrowed my car to drive to Naples and the car broke down (overheating), he ended up at Naples dodge and that's when the nightmare started...it took them 8 weeks to repair the car and we even got it back 2 times and broke down again on the way back to Miami. In the meantime they promised a lot of things but they still owe my father in law a $200 insurance coverage for the rental car they gave him. It's now 3 months later and I'm still trying to get hold of Miss Boehmer who promised this to him. It is ABSOLUTELY INSANE! More

New ownership doesn’t care about customers Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. I was told the oil rewards card I purchased was no longer any good. I was told they sent me a letter and email. I received neither. What a rip off. I lost all that money and they said I was out of luck. More

Worst dealership service experience in my lifetime!!! These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bo These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bought a new Chrysler 300 from them in February 2010. When I went to complete the deal the price had mysteriously increased by $300+ but they somehow were able offset this increase by increasing the allowance on my trade-in (?). I would have walked away right then but I had 2 certified checks made out to them only (a mistake on my part and never repeated again). The car is great and we still have it. My wife wouldn't think of parting with it. Their service department is the worst that I've ever experienced in my 52 years of new car ownership! My recommendation is to just stay away unless it is warranty work. The service write up people are on commission, as they are everywhere, and will do their best, for THEIR benefit, to jack up YOUR bill with unnecessary additional services. JUST STAY AWAY UNLESS YOU HAVE ABSOLUTELY NO OTHER ALTERNATIVE!!! More

Big change in service department I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the sp I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the spring, and thank goodness there was a wonderful dealership in Traverse City, Michigan. I was skeptical to come back to Naples CDJR, but bought the 3 year extended service and warranty, so felt I needed to give the service department another chance. I took my car in for a recall and service in April, and my, what a difference!!! My visit was quick, small issues were resolved, people were pleasant, and work was done well. The change is amazing!! Thank you! I will be back!!! More

Excellent Service! He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come He was attentive and helped me throughout the entire process. He provided me with constant communication. Best writer I have worked with. I would come back again thanks to him. More

Worst customer service-Management, service advisors Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's Never have I ever seen or experienced the worst customer service in my life. While being in the customer service industry myself, it's appalling. It's a little long, but there were so many opportunities to at least make it better. To start off with, my dog decided it was a great idea to eat my remote key. I immediately called the service department at 11:30 and was sent to voicemail. I left a message thinking they would call me back within 30 minutes (hour tops). 3:00 comes and call back again. Again I had to call back, never got a return phone call. I then again was sent to voicemail, decided to hang up and call right back. I got through and was put on hold for 45 minutes! I hung up, only then because I started becoming upset, they patched me through to Mike. at this time it is now 4:00. He proceeded to tell me that "oh you have AAA? You could of just towed it in and we'd get you a new one. Just come on in and we'll take care of it." I told him I wasn't able to do that because I had to leave for work at 5:30 that is why I called earlier in the first place!!!! The next day I bring in my car and they said it was going to be about an hour and they only had one key left in stock! A little over an hour comes around and they pop their heads in and tell me that it was a defective key and they would have to wait until tomorrow to get another one. I had to work again that night and had no vehicle. Told me to go to hertz and they rent me a car for $30 but I wasn't able to because I didn't have a credit card. Went to enterprise got a car for $60. The next day they called it was completed, so I go in and ask for the manager. Rhonda came out and I explained how the communication was just awful which she said well its not my fault your dog ate the key. Never did I say it was. I asked if she could help me out and deduct the price of enterprise for my trouble, she said no that's not how it works. Not only was I getting the worst attitude ever from her, she cared less that I was so unhappy. I said then you're losing a very valuable customer and just replied, "that's fine" turned around and left me standing there. NEVER COME HERE TO SERVICE YOUR CAR! GO TO GALENA IN FORT MYERS More