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Napleton Autowerks of Rockford

Rockford, IL

Overview
Reviews
Vehicles
4.4
536 Reviews
Call Dealership (815) 552-0702
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505 N Perryville Rd

Rockford, IL

61107

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Showing 536 reviews

January 29, 2024

They were great to work with and Didn’t pressure us They took time with us explaining all the features More

by karentilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher that explained all the tech , Tim Normoyle
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January 09, 2024

This dealership made my car buying experience extremely easy and reduced the amount of stress I had in purchasing a new car. I will refer all my friends and family to this exceptional dealership! More

by ebutler0452
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nolan Vulgamott, Scott Nicoll, Troy Vail, Scott Nicoll
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October 10, 2023

Our third vehicle from Napleton. The first was a Subie Outback (2012) and the second was a Honda Accord (2016) Every one was a good experience. The dealership is totally honest a More

by budmay
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Normoyle, James Horst
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August 07, 2023

I was very pleased with the service I received. It was done on a timely manner. More

by mwhotopp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee Bolin
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July 03, 2023

Our salesman was very knowledgeable, polite, and wanted to make sure we understood all of the options on the vehicle provided. I would highly recommend. The only reason I gave 4 instead of 5 stars, we di More

by happyv
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Judd, Charles Madison, Jeff Propp, Todd Tifft
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June 22, 2023

We felt very reassured by our salesman. He took his time to really listen and find what we were looking for. I was a quick and easy process. More

by Hotandcold
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan Cruz
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June 06, 2023

Quick and efficient service all items checked Staff communicated status and review o service performed More

by miljak0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Corirossi
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December 15, 2022

Dealer was great and gave me a car because Cadillac had my part on back order for 2 weeks. Boo Cadillac! More

by Teacher52
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Corirossi
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Dec 16, 2022 -

Napleton Autowerks of Rockford responded

Thank you for sharing your concern. We are certainly dealing with many situations universally. I'm glad we were able to supply you with a new Cadillac Courtesy vehicle.

Helpful
December 13, 2022

People were nice but they wouldn’t honor my coupon from my preferred dealer…was visiting family out of town. More

by Proper1111
Recommend Dealer
Yes
Employees Worked With
Chad Hauser
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Dec 14, 2022 -

Napleton Autowerks of Rockford responded

Thank you for advising us of your concern. I've had our office issue a check for part of the difference. I'm equally as happy you had a great experience with our service team. We appreciate the business and if you come to Rockford to visit family again please stop by the dealership for a complementary carwash service.

Dec 15, 2022 -

Napleton Autowerks of Rockford responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (815) 398-0505 and we will do our best to make this better.

Helpful
December 05, 2022

I ordered a Macan T from them. It took a few months to get in. My salesman kept giving me status updates which was nice. The day it arrived Troy called me and said it’s here! We se More

by Themediaplays
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Vail
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Dec 06, 2022 -

Napleton Autowerks of Rockford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Helpful
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