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Napleton Chevrolet St. Charles - Service Center

St. Charles, IL

4.0
80 Reviews

80 Reviews of Napleton Chevrolet St. Charles - Service Center

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April 25, 2023

Everything went well, thank you. I was given a ride back home and then picked up. More

by manuelvalls
Recommend Dealer
Yes
Employees Worked With
the driver (Chris maybe?), Danny Ali
April 22, 2023

Fast, friendly and professional. I would definitely recommend this service center to anyone looking for quality work done on their vehicles. More

by mattdurbin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2023

Good service so far - hope it stays this way ! Would like to remain confident in their service More

by dsmzr68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

The service department could not perform the work but still charged me $ 198.00 for nothing More

by PAWSK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Bryant
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

I had bought the vehicle recently from Napleton Chevrolet St. Charles and my AC was blowing cold air intermittently . Rick communicated my issue with the service department and the process was seamless. More

by mosherma82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick DeLaTorre
April 17, 2023

Got a grease job and oil change. Bought car there only thing was didn’t get a wash or if did it wasn’t good More

by cowboydon48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Girl in garage at the last desk. Very nice
April 04, 2023

Car was serviced correctly & quickly. Bill in the Service Dept was pleasant to deal with. It would have been nice however if the dealership had given my car a quick wash as they’ve done More

by stulorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2023

This was my 2cd visit since Napleton took over the dealership. Both visits were for oil change and tire rotation. Both times the tires were not rotated but I was charged for the service. I no longe More

by rhkonen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Behlke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Cassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Ali, Austin Lasswell, Rebecca Ko
April 02, 2023

The woman who took care of me was excellent, sorry, she didn't introduce herself and I failed to ask. She was very explanative about what was happening while waiting and is a great asset to your service te More

by JRS1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2023

Greg Titus did a great job on helping me with new tires that my car needed. Time spent waiting for the completion of work was less than what I was told. When I need work done on my car, Greg gets me an app More

by cjh2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Titus Service Department
2
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