Napleton Chevrolet St. Charles - Service Center

Beccy was verry good at explaining what needed to be done, how long it would take, and what the cost would be. done, how long it would take, and what the cost would be. More

car is a 2017 car, one owner, bought new with less than 40 miles and the problem with the car was with a transmission part which a car driven under 7k per year has, sounds a bit strange, but I paid the bil 40 miles and the problem with the car was with a transmission part which a car driven under 7k per year has, sounds a bit strange, but I paid the bill of just under $1,000 which included a read end alignment?, again under 7k per year and a transmission fluid flush.... this should not have happened, GM should have been contacted and a solution reached...... gonna trade that car in and mine and head over to Ford and buy two new ones....... I had it............ More

Oil change was quick and easy but tech was kind of pushy with regards to other service that he said I needed. I looked at the owners manual and they did recommend the list of work items, so..... I refused with regards to other service that he said I needed. I looked at the owners manual and they did recommend the list of work items, so..... I refused the extra ($1200) work and now have received at least 3 emails still suggesting the work. More

Chevy did great work on my vehicle. The mechanics at chevy are very knowledgeable and helpful. The mechanics at chevy are very knowledgeable and helpful. More

Quick efficient and the advisor was great. Didn’t try to hassle me with extra stuff to purchase. Didn’t try to hassle me with extra stuff to purchase. More

Always keeps me updated and has vehicle ready as soon as I'm am out of work I'm am out of work More

The service department was wonderful on Monday morning. Greg Titus checked me in and then the repair person tried to install the new black grill and black bowties which were ordered on my car November 14 Greg Titus checked me in and then the repair person tried to install the new black grill and black bowties which were ordered on my car November 14 2022. However, they car came in without either of these things. Greg and his repair person worked throughout the day to fix this issued, but the grill that had been ordered was the incorrect one. Greg and his team ordered the correct grill and whenever it gets here they will install the correct black grill and black bowties. I feel they went above and beyond to make sure the correct black grill gets installed and didn't just make it work and send me on my way. More

Bill kept informed. Car works fine. Experience as expected. Here is the fifteen word minimum. Car works fine. Experience as expected. Here is the fifteen word minimum. More

Bill Bryant was very helpful. All fronts dealing with napleton was professional and made the experience as smooth as possible All fronts dealing with napleton was professional and made the experience as smooth as possible More

I paid extra for a tire rotation but the techs notes clearly day no rotation. I did not notice until I left the dealership and looked at my notes. I have called and left messages with the service depa clearly day no rotation. I did not notice until I left the dealership and looked at my notes. I have called and left messages with the service department but have not heard back. Side notes. When I went to pay, the receptionist was reading a magazine while I stood there waiting to pay. Also I called to have my email address changed. I get emails but for some reason my husband get the surveys. The receptionist was so rude and wanted to argue with me. I told her this has been happening for years. Her response in a nasty tone was we just took over. How do we know if we don’t know. I told that is why I was calling. Why was I having a 5 min discussion about updating an email? Why couldn’t she just say oh I’m sorry, let’s correct it instead of going back and forth. I finally hung up and told her she was rude. I am holding a $1500 new tire quote from you. I will go elsewhere. More