Took my Chrysler Aspen in to Napleton Chrysler in Clermont in order to remedy the Takata airbag recall. They then claimed steering angle sensor was bad and would cost $980 to fix. In reality, they damaged the sensor while replacing my airbag. The Service Manager agreed to repair the vehicle after I threatened to involve the media. They've had my car for two months now and have not communicated with me at all.
"Everything I needed done and wanted done was done."
Everything I needed done and wanted done was done. Oil change, rain guard repaired, shocks changed. All done at a reasonable price. Glad we took it back to where we bought it.
"New jeep almost purchased"
Dealt with Rich. After working with him one day and realising they did not have what I wanted. I went home did an online search and found what I wanted. So not to screw him out of a commission. I went back and asked him to do a dealer trade. We agreed on a price, so while waiting for them to go get the vehicle they came to me and asked if they could go get one that was $300 more. I said no. Then they took me to the guys that does all the paperwork. As they are walking me into the room they tell me I have to buy a third key for the jeep which cost $300. I told them I didn't want it. After closing the door he told me I had no choice. After going back and forth with him I gave in because I thought it was a new feature. You see the jeep was not there yet and I didn't have the window sticker in front of me. When we got to the "key" paper work it had an area that you could op out. I told him to un-check it. He told me I had no choice. So I signed it. HOWEVER, they did not get the jeep to me before they closed so I went home with a loaner while they kept my car because I signed all the paperwork and I would just pick it up the next day. After thinking about it I called Chrysler, told them what happen and they told me what the paper pusher told me was false. I told Chrysler I already signed the paper work. They told me that if I never took delivery of the jeep I could walk away from it. So the next day I went in, insisted my car back. The sales manager had the nerve to lecture me for not coming to him in the first place. He should be lecturing his sales department for lying to me. Rich came to me and says, I can't believe you are walking away after he drove two hours round trip for me.. I told him to go talk to the unprofessional paper pusher who lost his sale for him and for not backing me up as my sales agent. Grab my keys and walked out.
Advise to all: even if you sign everything, you can still walk away and Chrysler even told me if you were mislead you can even return the vehicle. I just forgot how many days you have, but you can always call Chrysler to get that info.