Alison Bogdan

Unbelievable experience. Traveling during Christmas and we had our vehicle towed with a broken transmission. They wouldn’t release a non operational car to us and claimed the Traveling during Christmas and we had our vehicle towed with a broken transmission. They wouldn’t release a non operational car to us and claimed they didn’t know where it was but I found it within a minute walk on the lot. More

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good price for a brand new car. no games with add on fees besides doc, plates and title and taxes. no games with add on fees besides doc, plates and title and taxes. More

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Purchased new 2022 Ram 1500. There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention an There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention and they said they would check the tire pressure. I explained that the pressure was good and they did nothing to fix it. 2. The rear window leaked and I made an appointment and took the truck in and dropped it off to get it replaced. I was told it would take about three hours. After about five hours I received a call saying that they did not have the time to fix it that day and to come get the truck. I was told I could schedule the repair person to come to my house and replace the window. I scheduled the repair and the repair person was 4 hours late and after the repair was completed I noticed scratches on the back of the cab on my brand new truck. 3. A paint touch up kit came with the truck when Ipurchased it. I later found out that the wrong color was provided. I asked if I could just bring in one they provided with the truck and swap it for the correct color. When I brought it to the attention of the dealer I was told that they didn’t have the correct color in stock and if I brought the paint that I had to them they would order the color I needed. It is a 30 mile round trip to Napleton. So I asked if they could have the paint delivered to my house and they told me no! They expect me to drive 60 miles to correct their mistake. I have had to make 4 trips to Napleton for service repair issues in the first year of ownership and they want me to make two more. That would make it 360 miles driven to Napleton to correct their issues. Napleton has done nothing right since the sale. On top of all that they send out surveys after the service and when I gave them honest feedback I received calls from the personnel blaming me for impacting their bonuses and reviews with my survey inputs. More

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Jennifer was excellent! Very helpful in helping us find the right car and understand how to use it! Very helpful in helping us find the right car and understand how to use it! More

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¡¡¡DO NOT BUY FROM HERE! !! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carl !! READ BELOW!!!! I arrived the dealership with a Pre-Approval letter from my Bank. I showed it to the Salesman (Oscar) and the Sales Manager (Carlos Argenzio) and told him that I WAS ONLY APPROVING MY BANK TO BE CONTACTED FOR MY FINANCING. I WROTE THE BANK NAME IN THE PAPER SHEET I WAS PRESENTED WITH AND REPEATEDLY TOLD BOTH OF THEM THAT I WAS ONLY AUTHORIZING MY PERSONAL BANK TO BE CONTACTED FOR MY CREDIT INQUIRY AND APPLICATION. WE DID NOT REACH A DEAL WITH THE BMW I WAS INTERESTED IN AND THATS COMPLETELY FINE. I RESPECTFULLY LEFT THE DEALERSHIP AND WENT HOME. A COUPLE DAYS AFTER, WHE N I REVIEWED MY CREDIT REPORTS, THEY CONTACTED 8 DIFFERENT BANKS AND PULLED MY CREDIT WITHOUT MY AUTHORIZATION. 8 DIFFERENT BANKS NOT INCLUDING THE BANK I AUTHORIZE AND REQUESTED TO ONLY BE USED FOR MY CASE. AFTER 3 WEEKS TRYING TO GET AHOLD OF A GENERAL MANAGER, the GSM ENDED UP CALLING ME AND THEIR ONLY EXCUSE WAS THAT AFTER YOU SIGN A CREDIT FORM THEY CAN REACH OUT TO PULL YOUR CREDIT TO ANY BANK!!!! BASICALLY MY REQUEST AND SIGNATURE WERE NOT TAKEN INTO CONSIDERATION AND THEY BASICALLY DID WHATEVER THEY WANTED. I WOULD RECOMMEND TO LOOK AT ANOTHER DEALER WERE SALESMAN AND SALES MANAGERS INCLUDING GM’S WERE STRAIGHT AND HONEST WHEN MANAGING SOMETHING AS IMPORTANT AS OUR CREDIT!!!! MY EXPERIENCE WAS HORRIBLE AND THE PROCESS TO GET AHOLD OF SOMEONE TOLD ME THAT THE FOLLOW UP PROCESS WOULD BE THE WORST. DO NOT BUY FROM THESE PEOPLE!!! More

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Kevin is fantastic to work with! Customer service at its finest.. Car was as pictured and described. Kevin even picked me up at the airport Customer service at its finest.. Car was as pictured and described. Kevin even picked me up at the airport More

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This is the 2nd vehicle we have bought from Napleton in Clermont and this experience was just as great as the first!! Jaylen was our salesman this time and he went above and beyond to get us in the exact t Clermont and this experience was just as great as the first!! Jaylen was our salesman this time and he went above and beyond to get us in the exact truck we wanted!! We will definitely be back to buy another vehicle from Napleton in the future !! I will make sure to tell everyone to stop by Napleton’s and have a great car buying experience!! Thank you for everything…Larry and Diane Ward More

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Great friendly environment, I bought my car and it definitely was a very pleasant experience and I never have an issue when u comes to scheduling maintenance for the car. I’m very pleased and satisfie definitely was a very pleasant experience and I never have an issue when u comes to scheduling maintenance for the car. I’m very pleased and satisfied thank you More

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Wonderful experience with Steven Stoner purchasing my new car! Easy and great customer service! Highly recommend! car! Easy and great customer service! Highly recommend! More

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Why is it we have to give even 1 star .When people inquire about a vehicle and make it very clear what is expected and it’s confirmed by the online sale associate only to change when you go there it’s inquire about a vehicle and make it very clear what is expected and it’s confirmed by the online sale associate only to change when you go there it’s very clear it was only to get you in the door. The $40,000 vehicle we inquired about that other dealerships were advertising anywhere from $8000 to $10000 off that we were told they would match was almost $50,000 after $5000 market adjustment and other fees. Our trade in which we provided proof of up to $23,300 from other dealers they offered us around $15,000. We are seniors and it was very clear they were taken advantage of us . If you are a senior don’t go there unless you want to be taken advantage of . My biggest point is why did they feel they could waste 2 hours of our time when we were very clear on what our expectations were. Do they feel our time isn’t important? More

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