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Napleton Kia of Carmel
Indianapolis, IN
186 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 186 reviews
January 08, 2020
Great service. They were able to get me in same day and within 1-2 hrs of making the appointment. Thanks to Brian in service. I waiting while they serviced my vehicle and Brian kept me up dated on the pro within 1-2 hrs of making the appointment. Thanks to Brian in service. I waiting while they serviced my vehicle and Brian kept me up dated on the progress of the work they were doing. He always goes out of his way to help you. Thanks Napleton Kia More
by deanna_baldwin
Employees Worked With
Brian Zobel
December 30, 2019
Napleton Kia Rocks!!!!! This is my 2nd new car purchase from this dealership. Both times, my experience has been wonderful and fun!! Every person there....the General Manag This is my 2nd new car purchase from this dealership. Both times, my experience has been wonderful and fun!! Every person there....the General Manager, the Salespeople, the Finance man, Service techs, Cashier, are delightful. They go over and above to meet your needs and expectations. My saleswoman, Josephine was truly delightful to work with!!!! She made sure I got/had everything I needed and even taught me how to download music to the media in the car, which I never knew how to do for 3 years of having my previous Kia Soul!!! As I love Kia anyway, I wouldn't go to any other Kia dealership than Napleton Kia!! More
by Miss Soul!
Employees Worked With
John Phillips, and another wonderful salesman I don't know his name! And the Finance man!, Josephine Crawford
April 30, 2019
Service department Every time I get an oil change or have service to my car, the service team is professional and friendly. Today, my tech was Brian and he was wonderful Every time I get an oil change or have service to my car, the service team is professional and friendly. Today, my tech was Brian and he was wonderful. He was very kind and personable and did a great job. More
by Pt
Employees Worked With
Brian. Service tech.
April 01, 2019
Lost a customer over $30/mo I walked out right before signing a lease because Xavier couldn't match the price offered by another dealership for the EXACT same 2019 Optima EX. It I walked out right before signing a lease because Xavier couldn't match the price offered by another dealership for the EXACT same 2019 Optima EX. It came down to $30/mo - you guys lost a tier 1 customer because of $30/mo?? How can you stay in business if you're sending customers away over $30/mo? Isn't my long term business at least worth that, especially since I'll be back after my 2 year lease is done? -Completely baffled customer. More
by Greg M.
Employees Worked With
Xavier Villarreal
February 24, 2019
Took my Mom for a new Optima Solar Hedrick was right up there to greet us and was attentive and gracious throughout the process. Joe Shimer did a great job in mitigating the fact Solar Hedrick was right up there to greet us and was attentive and gracious throughout the process. Joe Shimer did a great job in mitigating the fact that the vehicle was not ready upon our arrival and stayed on point to deliver in a timely fashion. Mike Terzo was totally engaging and transparent in finalizing the transaction. Additional thanks to Liz Zato for helping to pass the time by stopping by and engaging my 82 year Mom in a delightful conversation about their common first and middle names. More
by Libby's son
Employees Worked With
Solar Hedrick, Joe Shimer, Michael Terzo, Liz Zato, Xavier Villarreal
August 25, 2018
Fun place to do business with! Came into this dealership after having a horrible experience at a few other Kia dealerships. Worked with Ernest and Sean the GM and they made it a fun Came into this dealership after having a horrible experience at a few other Kia dealerships. Worked with Ernest and Sean the GM and they made it a fun experience! I love my Optima and love Napleton Kia of Carmel! More
by Scotty
Employees Worked With
Sean McKane
August 25, 2018
Good guys My entire buying experience was great from start to finish. I called in to verify the car being there. The price was the price. No price shenanigans. My entire buying experience was great from start to finish. I called in to verify the car being there. The price was the price. No price shenanigans. The deal was straight. More
by Wilson
Employees Worked With
Jim Greenberg
August 25, 2018
Great service Mr Webb has great customer service skills, very friendly and knowledgeable of the car business I felt very comfortable when I came to the store. Mr Webb has great customer service skills, very friendly and knowledgeable of the car business I felt very comfortable when I came to the store. More
by Cargirl
Employees Worked With
Brian Webb
August 25, 2018
Great Customer Interaction and Friendly The sales person, Brian Webb was very friendly, inviting and not pushy! I heard about this location and wanted to check it out. I will be back. The sales person, Brian Webb was very friendly, inviting and not pushy! I heard about this location and wanted to check it out. I will be back. More
by lpolk
Employees Worked With
Brian Webb
August 24, 2018
Put Soul in my Soul Went in to purchase a new Kia soul as mine was totaled in an accident. Had a great experience and would definitely recommend them to anyone! Went in to purchase a new Kia soul as mine was totaled in an accident. Had a great experience and would definitely recommend them to anyone! More
by Janus5412
Employees Worked With
Raylen
