Napleton Kia of Carmel

Working to resolve a few issues. Once these are resolved I will update the rating. Once these are resolved I will update the rating. More

Worst customer experience you could imagine. Had to battle over new car advertised price and trade-in value for nearly 3 hours. Not once did they show me around the dealership, lounge, service d Had to battle over new car advertised price and trade-in value for nearly 3 hours. Not once did they show me around the dealership, lounge, service dept or offer me a water, coffee or even say hello when I walked in the door for my appointment. Funny how they advertise their pride of offering the "red carpet" treatment on their website. I spent 54K on a new car and I'm still getting emails from their people asking me to make an appt. They dont have a clue. More

I enjoyed my time with the professional expertise and thoughtful people at Napleton Kia. Mike helped with financing the best deal and giving me the best advice. Finance department was great. The process thoughtful people at Napleton Kia. Mike helped with financing the best deal and giving me the best advice. Finance department was great. The process was easy. I will always go back to this store. I love Napleton Kia, they truly do make dreams come true! More

I had a wonderful experience here. All the employees were wonderful and so friendly! Michael Terzo is the best! I would purchase another vehicle from here and highly recommend to anyo All the employees were wonderful and so friendly! Michael Terzo is the best! I would purchase another vehicle from here and highly recommend to anyone. Thank you More

Not pleased …sent an email asking about a car did get an email back that just said hi pretty much promoting the sales agent …I asked if the car was on the lot and if it was available with no answers back! N email back that just said hi pretty much promoting the sales agent …I asked if the car was on the lot and if it was available with no answers back! Not very good customer service for someone who is very interested in purchasing a car More

I am a senior citizen, and I like to test drive the Vehicle’s comfort before having my wife visit the dealership and test drive it. Recently, I was looking to purchase an Electrical Vehicle (EV). Afte Vehicle’s comfort before having my wife visit the dealership and test drive it. Recently, I was looking to purchase an Electrical Vehicle (EV). After some research, I concluded that KIA has one of the best EV autos. I visited two KIA dealerships. First, Napleton KIA Of Carmel, IN. This dealership is spotless, and I met an outstanding sales rep, Arein. He is a young sales rep. I found Arein very professional, patient, respectful, and knowledgeable. I visited Arein a few times and got an excellent EV education and the EV’s pros and cons, which I greatly appreciated. I highly recommend seeing Arein at Napleton KIA if you want an EV, combustion gas engine, Hybrid, or any other variation. Needlessly, my wife and I traveled a little more than 1 hour to visit a dealership in Lafayette based on an internet advertisement indicating a dealership discount for an EV car. Unfortunately, I found the sales rep dishonest in presenting the auto lease financial information. I found this up as I approached the final lease agreement process and asked for the breakdown of the financial information. I appreciated the Finance Manager's honesty in providing automobile financial information and guidance. We walked away from this dealership. More

I felt like a hostage while I was there. They took my keys and locked them in a room. The salespeople couldn’t take no for an answer. They took my keys and locked them in a room. The salespeople couldn’t take no for an answer. More

I want to thank Lewis for helping me get some compensation for the missing pieces for the soft top on the jeep I purchased.he went out of his way to help me. Thank you for your help Lewis. The Gr compensation for the missing pieces for the soft top on the jeep I purchased.he went out of his way to help me. Thank you for your help Lewis. The Gress's More

Lewis was very helpful in getting the issue of the missing parts for the soft top on the jeep that we purchased. Thank you for your help Lewis. missing parts for the soft top on the jeep that we purchased. Thank you for your help Lewis. More

If I could give them 1/2 a star I would, Classic Bait and switch or False advertisement Bought a SUV from them, There were issues with the SUV that needed corrected, Namely the Sun roof and power seat.. We switch or False advertisement Bought a SUV from them, There were issues with the SUV that needed corrected, Namely the Sun roof and power seat.. We were told that parts needed to be ordered, We asked them to release the car to us and we would return it when the parts arrived. We drove 45 mins to get there only to find out the Car was in the shop and we would not be able to take it that night. False advertising .. The ad stated Floor Mats, Cargo net and a safety kit.. We receiving nothing , After the wife ask Lenny our sales person she was told he would look into it, 3 texts and a phone call from me and he's still looking into it. I think I'll write that off. Seems like once we told them we had our own financing, Extended warranty and Gap insurance their attitudes all changed and not for the good. This is the 1st and last time I will step foot on this lot.. Just BEWARE More