Napleton Nissan

It’s been 65 days since I was promised a refund check, and I still haven’t received it. I’ve called multiple times and keep getting new excuses — the latest being “the person who signs checks isn’t around and I still haven’t received it. I’ve called multiple times and keep getting new excuses — the latest being “the person who signs checks isn’t around.” Dan, the head of the finance department, has known about this issue and still hasn’t resolved it. A simple refund should not take over two months. This delay is not my fault — it’s a complete lack of accountability and professionalism. If this is how refunds are handled under Dan’s watch, customers deserve to know before doing business here. I expect my refund immediately, not another round of excuses. More

I purchased a 2013 Toyota RAV4 recently and had a terrible experience with Napleton Nissan in Schererville. The morning after my purchase I noticed a shudder while driving. I took the vehicle to an i terrible experience with Napleton Nissan in Schererville. The morning after my purchase I noticed a shudder while driving. I took the vehicle to an independent mechanic, who found a cut in the left-rear tire that made the car unsafe to drive (see photos). When I contacted the dealership they offered only to replace the tire, refused to cancel the sale, and dismissed my concerns about the drivability issue. I would caution anyone considering buying from this dealership to be careful who they do business with. This was an unsafe condition missed at sale and I do not recommend doing business with them based on my experience. More

Horrible sales, wanted me in and out. Poor customer service, don't waste your time here. Poor customer service, don't waste your time here. More

I had such a great experience at Napleton of Schererville. Rick was our sales associate and he assisted my boyfriend and I in getting us exactly what we wanted. Rick was patient and understandin Schererville. Rick was our sales associate and he assisted my boyfriend and I in getting us exactly what we wanted. Rick was patient and understanding and was great to work with Jon. The general manager was also very helpful and kind, I love my new vehicle and I’m so glad this process was nice and smooth ! More

Nice professional and efficient. They we so nice and met all of our expectations. We refer anyone I know to go there. They we so nice and met all of our expectations. We refer anyone I know to go there. More

Liz and Kristy were very professional, inviting and no-nonsense. When we arrived Kristy welcomed us by offering coffee or other drink. She then introduced us to Liz who was a phenomenal salesperson. Li no-nonsense. When we arrived Kristy welcomed us by offering coffee or other drink. She then introduced us to Liz who was a phenomenal salesperson. Liz was professional, personable, knowledgeable and treated us with great respect. Overall my wife and I had a great experience! More

Everyone at this dealership was phenomenal! The service I received was A+! Kristy was AMAZING! Liz answered all of my questions and concerns! Even John Anderson (the manager) personally shook m The service I received was A+! Kristy was AMAZING! Liz answered all of my questions and concerns! Even John Anderson (the manager) personally shook my hand and welcomed me! The finance guy Dan made me feel at ease and walked me through ALL the financing options with ease. I am EXTREMELY happy with my new Rogue and the Napleton Nissan team! THANK YOU ALL for a GREAT experience! Highly recommend them! More

I went to trade-in my car and check out a few cars I was interested in. I met with Rick and he was very helpful with my trade-in and new car purchase. I told him my budget and he didn’t try to sell me a car interested in. I met with Rick and he was very helpful with my trade-in and new car purchase. I told him my budget and he didn’t try to sell me a car that was not something I was comfortable with. I drove off the lot with a brand new car. Thank-you to the Nissan team in Schererville, would highly recommend!! More

Amazing experience, Liz was my sales representative and she is an awesome , friendly, patient. and very helpful. I recommend talking to Liz when looking for a vehicle. Once the sales was completed and she is an awesome , friendly, patient. and very helpful. I recommend talking to Liz when looking for a vehicle. Once the sales was completed and I had my vehicle for a couple of days or so she called to see how things were going with the vehicle and asked if I needed to go over any features in the vehicle. Once again I’m so pleased with Liz and Napleton Nissan. The entire staff was very kind to my husband and I. More