Back

Napleton's River Oaks Honda

Lansing, IL

4.8
1,156 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
Contact Dealership

17220 Torrence Ave

Lansing, IL

60438

Directions

By Type

Showing 1,157 reviews

September 26, 2017

Best experience Went to Napleton River oaks Honda. And was assisted by Oliver Marin. Was very helpful in my visit. Very knowledgeable and would recommend the dealers More

by Steven D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
September 26, 2017

Very Knowlegable Staff I came in for service at River Oaks Honda and met Mr. James Bell. He greeted me with a smile and offered me information on the Hrv as i waslooking at More

by Jimmy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bell
September 26, 2017

Honda CRV James Bell was the most thorough salesperson I ever met. He answered all of my questions and even answered the ones I didn't think about. I now know More

by Keke1284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bell
September 25, 2017

Oliver Marin I walked into the dealership and Oliver greeted me and shook my hand. He showed me the lot and took me on three test drives. We finally came to an agr More

by Jackie Feltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
September 19, 2017

My First New Vehicle Mr. James Bell Wasn't just great at reducing my fears of my first new vehicle purchase ever. But help me to maintain my confident that I was making More

by seldomseen
Recommend Dealer
Yes
Employees Worked With
James Bell
September 03, 2017

New Honda EX-L I had been searching for a new car, by necessity. I went to a lot of dealers, but the prices were a little too much for me. I wanted economy, style, More

by Sporty car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bell
August 28, 2017

Took home a new Honda Jeff Parham provided excellent sales and customer service as usual! This makes the 3rd Honda we have purchased from him starting in 2010. JP answere More

by Raleigh Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2017

Excellent Best experience we've had with a car salesman in years. Jeff Parham was very helpful and not at all pushy. Really knows the cars and was very patient More

by packerfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melinda, Demetrius Rudd
August 25, 2017

Good place to buy Have been buying from this dealership for the past years, Jeff Parham is always helpful and when in need they do their best to take care of you! More

by Albert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2017

I got my new Fav Car!! - CR-V!! I love my CR-V!!!! I've returned to my favorite car!! Many thanks to Jeff Parham (JP) at Napleton's River Oaks Honda. SO knowledgeable, patient, and t More

by CathieD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
87
...