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Napleton's River Oaks Honda

Lansing, IL

4.8
1,108 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,108 reviews

April 04, 2017

Very pleased the second time The first visit was tough but, They redeemed themselves with allowing me to change my car. They had Moose help me the second time and this guy was gre More

by Finally happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius, Moody and Moose
March 30, 2017

excellent and professional experience Had an professional session with farhan mustafa aka moos..very friendly and easy to talk to.He walk us to the minute detail of the car we were looking More

by ashfaq khan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
farhan mustafa
Apr 02, 2017 -

Napleton's River Oaks Honda responded

Ashfaq, thank you for leaving this detailed feedback about your experience with Napleton River Oaks Honda. Wishing you a great day until the next time we meet.

March 29, 2017

Excellent service and car Moos did an excellent job in helping me purchase a car that is just for me. Arriving here I received a warm greeting and the rest of the visit was as More

by Valsherfrac1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moos
Mar 31, 2017 -

Napleton's River Oaks Honda responded

Thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

March 29, 2017

GREAT SERVICES I've never seen an employee like Moos who truly intended to understand my needs. Although I wasnt able to buy today I would definitely recommend frien More

by Unadeem7896
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moos
Mar 31, 2017 -

Napleton's River Oaks Honda responded

Thank you very much for sharing these comments. Wishing you a great day until the next time we meet.

March 29, 2017

MOOS-Best sales professional ever I went into River Oaks Honda as I was car shopping on Torrence Ave. My sales person MOOS was very polite, helpful, as well as knowledgeable. Moos was More

by Health Insurance Agent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhan Mustafa ( MOOS )
Mar 31, 2017 -

Napleton's River Oaks Honda responded

Thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

March 29, 2017

Great "Moos" was great.. a true professional.. made me feel comfortable and very easy to talk to.. he took his time and broke everything down for me.. he ev More

by MikeC773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhan "MOOS" Mustafa
Mar 31, 2017 -

Napleton's River Oaks Honda responded

Mike, thank you for taking the time to leave us feedback. You really made our day today.

March 27, 2017

PURCHASE NEW Honda WHILE I have owned 7 HONDAs , this is my 1st experience with River Oaks Honday. VERY good purchase experience . STRONGLY recommend visiting them More

by RandyO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Verbich
Mar 29, 2017 -

Napleton's River Oaks Honda responded

Randy, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

March 25, 2017

Super Driving Machine!! Mr J. Parham was the perfect salesperson for me. Very knowledgeable and helpful. Service Excellence for Sure!! Couldn't be more happy with my new p More

by Doggteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2017 -

Napleton's River Oaks Honda responded

Thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.

March 22, 2017

Alvin is the salemen of the year I came in and met Alvin I explained to him that my car note was just extremely to high for me and was becoming hard to handle. After great efforts of More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Mar 29, 2017 -

Napleton's River Oaks Honda responded

Thanks Shannon, for leaving us this response. We always love to receive great feedback.

March 13, 2017

Great dealership Worked with Moose and Moody. They were very professional and straight forward. No gimmicks or tricks. They worked to get me the best price possible. W More

by huckstorf64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa "Moos" Farhan
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