Neil Huffman Honda

It's not buying a car it's service I love my 2007 CRV! I bought it new and have 130,000 miles in it. I am about a year and a half away from looking st a possible new car. Neil Huffman h I love my 2007 CRV! I bought it new and have 130,000 miles in it. I am about a year and a half away from looking st a possible new car. Neil Huffman has the best service Dept around! My car required little service outside of general maintenance but Neil Huffman has always provided top notch service. I just had to have 3 locks replaced. There was a recall on these locks which had expired. Neil Huffman agreed to pay half of the cost to replace these locks. I was so impressed that Neil Huffman's Servuce Dept went above and beyond to help me out. They care about my 2007 CRV as if it was a 2016 CRV. I can't say enough for their Service Dept. Just remember after the deal is done and you bought the new car. You need a Quaility, Experienced Service Department to take care of your New Car Purchase. You will get that with Neil Huffman Honda. Thank you Dave for your help and all the service guys. Thank you Andrew for replacing my locks and a few other things. You are Greatly Appreciated! More

Good Deal After a truly BAD experience at the Toyota dealer up the street. Our experience at Neil Huffman was greatly welcomed. Salesman did his best to meet ou After a truly BAD experience at the Toyota dealer up the street. Our experience at Neil Huffman was greatly welcomed. Salesman did his best to meet our needs and price range, and we ended up with what we considered a great deal on a used certified Honda. I'd definately go there FIRST next time. More

Great experience Sales representative Yusel Esparza was very courteous and knowledgeable of the vehicle we purchased. Took time to explain the features of the car. For Sales representative Yusel Esparza was very courteous and knowledgeable of the vehicle we purchased. Took time to explain the features of the car. For our next purchase we would return to Yusel. Every employee that we spoke with was very professional. The experience was good from beginning to the end. Sixth vehicle purchased at this dealer. More

Tavis Brown best salesman I have ever worked with I purchased a 2016 civic touring and Tavis made this the easiest purchase I have ever made. He had everything done and ready so all I had to do was c I purchased a 2016 civic touring and Tavis made this the easiest purchase I have ever made. He had everything done and ready so all I had to do was come in and sign the papers. He is the whole reason I always purchase from Neil Huffman!! More

Satisfied. Great Salesman, Tavis Brown I bought a Honda Accord, Sport model. Love the car. The whole experience with Luke and then with Tavis Brown was very good. I would recommend them. I bought a Honda Accord, Sport model. Love the car. The whole experience with Luke and then with Tavis Brown was very good. I would recommend them. More

Seduduled oil change / 1-10 rate as a 10 Overall Service dept. did what they said they would do, on time, good people. Scale on this service date 1/02/16 from a 1-10 would be a 10. Would tell you so Service dept. did what they said they would do, on time, good people. Scale on this service date 1/02/16 from a 1-10 would be a 10. Would tell you so if it wasn't. More

Love my CRV- don't love the unethical sales spill I received My husband applied for financing at NH and he wasn't approved on terms he wanted so I applied through Capital One and got a great offer. I went to Nei My husband applied for financing at NH and he wasn't approved on terms he wanted so I applied through Capital One and got a great offer. I went to Neil Huffman Honda with the Capital One prequalification letter with a reference number/guaranteed financing. As an authorized dealer on Capital One's site, they should have had no issues using the reference number to pull up my offer with Capital One. I had to call Capital One to get the dealer to do it the right way. I made it extremely clear to the sales guy- Tavis Brown- from the start that I didn't want the extended 3rd party warranty or the GAP coverage. They push and push and push this until you can't take anymore. The manager Kenny Gray used this to lie to me about my financing options. After they used the reference number correctly they printed off a piece of paper to show me/told me that Capital One "required" both of these things to use my offer. One was a $3500 7yr 3rd party warranty. The other was GAP coverage at $600. By that point I had been there an extremely long time and felt like I kind of trusted my salesperson- Tavis Brown- so I signed the deal because I was under the impression that this was in fact required to get the APR that Capital One was giving me. I still didn't feel right about it so I called the lender that evening (Capital One) and asked them if they did in fact require these terms. They said absolutely not and that they NEVER do that. They told me they have heard of dealers doing that before just to earn more $ and agreed with me that it is an unethical sales tactic. They advised me to return in the AM and confront the dealer. I went back in the next morning to cancel both the extended warranty and GAP coverage and they denied lying and gave me a hard time about it but I sat there while the finance guy made a new contract for me with both of the options removed. Kenny Gray still maintained that Capital One came back with those terms. He won't admit that he made it up or apologize in any way. I strongly believe the computer system the dealer uses allows the dealer to submit any extras they wish (why wouldn't it?) and that's the paper be showed me. Capital One never said it was required and he absolutely knows this. He huffed and puffed and told me he didn't appreciate being called a liar. Well, guess what? I don't appreciate being lied to, you know? I spent almost $30K on a certified 2015 Honda CR-V after it was all said and done. I love the car but the treatment I received has tainted the whole experience for me. And another thing about the extended warranty- as I said I purchased a Honda Certified Pre-owned vehicle... which comes with a 7yr power train warranty. While pushing their 3rd party warranty they repeatedly told me that it was better than the warranty provided by Honda. Another blatant lie. When reading the paperwork I discovered that the extended warranty they signed me up for was a "wrap" only coverage and didn't cover power train at all. I asked each of the employees specifically about their extended warranty and whether it covered the engine and transmission and they said yes, it covers everything. Beyond insane that they knew I was buying a great car with a terrific warranty but yet they were greedy and dishonest enough to try to get me to sign up for a warranty that was far inferior. I will definitely never buy another vehicle from Neil Huffman and will advise all friends/family to purchase elsewhere. Capital One took a report on this dealer and the salespeople involved from me. I get that all dealers push these extended warranties and GAP coverage but I feel like one firm "NO" from the customer should be enough to move on. Why can I not purchase a new vehicle without being pushed/persuaded/belittled about these extras. In any other sales purchase this would not be accepted business behavior. If I don't want something that should be up to me and I shouldn't have to explain it any further. Please be wary when dealing with the sales department at Neil Huffman. They will clearly say anything to get you to sign up for these extra items. The car came with 2 years of complimentary maintenance but now I'm quite hesitant to use it. Bad situation. More

Excellent Service Department I bought my 2006 Odyssey from Neil Huffman and I live in Louisville. From routine checkups to anything I need done, I go back because of Dave Grover I bought my 2006 Odyssey from Neil Huffman and I live in Louisville. From routine checkups to anything I need done, I go back because of Dave Grover and Kris Carr in the Service Department. They are honest, Professional and I TRUST them. They don't try to sell me something I do not need and I know that when I leave everything is going to be fixed and running perfect. More

MISLEAD TO THE POOR HOUSE I have bought 4 vehicles and my daughter has bought 1 from N Huffman. I called ahead needing an inexpensive vehicle for my newly college graduated so I have bought 4 vehicles and my daughter has bought 1 from N Huffman. I called ahead needing an inexpensive vehicle for my newly college graduated son still searching for his dream job. After hearing about several used cars on their lot, I drove 25 miles to check them out. We saw a vehicle we liked but the salesman said the manager had put it back for his daughter. The manager came out to say he purchased something else for her, and that the only thing wrong with this car was the A/C wasn't working. We drove it, and he got an estimate for the A/C of $250.00 or less, so we were excited and bought it. Within 2 weeks of the purchase, the car would not start or run because of something that the whole dash would have to be removed to correct....for a mere $1,200.00!!! After swallowing that he drove for another 3 weeks before the whole radiator/antifreeze/water pump combo died.....so there went another $850.00! I called the store to speak to the manager but he was too busy to answer my call. I sent numerous emails, to customer service, to the manager himself, to the salesman, -- no response. It is very disturbing to me that all these issues came about in such a short time and that the ONLY thing wrong with the vehicle (as we were told more than once) was the A/C problem. I am afraid for my son to even drive the vehicle !!! It seems to have a timeline of every 2-3 weeks for a breakdown!!! What really sucks is that the personnel won't even acknowledge my emails or phone calls! No more business from us.....we have learned a very expensive lesson!!! More

So easy to work with Fast, efficient car buying. The entire process was easy and Carl was great to work with. Straightforward quote and negotiating that led to a quick s Fast, efficient car buying. The entire process was easy and Carl was great to work with. Straightforward quote and negotiating that led to a quick sale. More